Rook Matthews Sayer Bedlington reviews

★★★★★ 5/5

Trustpilot

RMS Gosforth Branch

We purchased our house through RMS Gosforth Branch. Everyone we spoke to were always helpful and friendly. We mainly dealt with Natalie and Eve who were wonderful throughout - we did not have the best solicitor and both Natalie and Eve were very proactive with contact and nudging them along, and very supportive with the whole process. I would recommend the RMS Gosforth Branch Team.

Sophie · 20 June 2023

★★★★★ 5/5

Google

I have been dealing with Jamie Duprey regarding my mortgage as a first time buyer. He couldn’t have been more helpful and has made the process a lot clearer for me and put me at ease. 100% would recommend

Louise · 11 April 2026

★★★★★ 5/5

Trustpilot

Highly recommended

I can’t say enough good things about Gemma from the blyth branch. From start to finish, she went above and beyond to help me secure a rental property. She is incredibly professional, responsive, and genuinely cared about my situation. Every question I had was answered promptly, and she guided me through each step of the process with patience and understanding.

Caleb · 9 October 2025

★★★★★ 5/5

Trustpilot

Alistair was extremely helpful and made…

Alistair was extremely helpful and made sure our process was smooth and stress free from start to finish. We had constant updates from Alistair and he always put our mind at ease and answered any questions we had. Couldn’t recommend him more!

Milly · 4 October 2024

★★★★★ 5/5

Trustpilot

The staff are friendly at the…

The staff are friendly at the Bedlington branch and Alister the financial adviser walks you through the process and makes it less stressful as moving can be. The girls in the branch are helpfull and nothing is too much for them. I delt with Wendy Lily and Branch Manager Claire and they were all great would recommend using the to buy and sell your house

Mr · 23 May 2026

★★★★★ 5/5

Trustpilot

Outstanding team ❤️

The Blyth branch have been outstanding during what had been a difficult and stressful time selling our family home, to allow my mum to downsize. They have become more like friends to us and have been supportive, kind and understanding from start to finish. Professional yet friendly and nothing is ever too much trouble. They have all been wonderful but particularly Michelle, who without, I don’t know what we would have done! We would not hesitate to recommend and use again in the future.

Elizabeth · 29 July 2021

★★★★★ 5/5

Trustpilot

Michael Storey - Mortgage Broker at Rook Matthew Sayers - Ryton

Highly recommend Michael, professional and friendly service

Karen · 30 July 2026

★★★★★ 5/5

Trustpilot

Hi RMS

Hi RMSI’d just like to give a big thank you to Gordon, Michael and Chris.They acted on my behalf in finding a new tenant in the property I was renting.Not an easy task with living in France. But straight from the out set these guys made this one less thing for me to worry about. I was kept up to date with viewings. The advertising they put together was fantastic along with refreshing the page with a video, which was a fantastic idea.Not an easy task to perform during the pandemic, but they pulled it off and it was such great news for me to hear when a new occupant was found and to continue to trade as a barbers shop.Thank you so much Team RMSI owe you all a bottle of wine next time I visit.Katie Broadhead

Katie · 7 July 2021

★★★★★ 5/5

Trustpilot

RSM were the agent dealing with a property lease.

RSM were the agent dealing with a property we were leasing. The agent (Gordon) was really prompt in dealing with any queries we had...by prompt I mean either answering the call immediately or getting back to us within 5 minutes.If Gordon was unavailable then one of the RSM team was on hand - they were equally as responsive.When dealing with RSM I had a high degree of certainty and confidence that they were acting as quickly and pragmatically as they could to progress with getting the lease agreed and signed.Would not hesitate in dealing with them again.

Tony · 6 July 2021

★★★★★ 5/5

Trustpilot

Massive Thank you to Ellie

Massive Thank you to Ellie, Claire & Bruce from West Denton branch, they were fantastic and professional with communication and made selling my home very very easy from beginning to end. Would 110% recommend without a doubt, thank you again. X

Mandy · 27 September 2024

★★★★★ 5/5

Trustpilot

Absolutely first class service from the…

Absolutely first class service from the Ponteland branch. Prompt responses, professional, thoroughly efficient and friendly staff.Property was listed and offer accepted with 5 days whereas other properties currently for sale with different agents remain unsold in the same area therefore I'm confident we made the correct choice going with the branch .We were impressed with their enthusiastic approach towards a prompt sale ,generation of interest and optimism of selling quickly. Which they did! Every attention to detail was considered and sale completed quickly without hiccups. I'd highly recommend. Weve been thrilled by their service.

Customer · 4 March 2021

★★★★★ 5/5

Trustpilot

RMS west denton

We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.

M · 26 November 2021

★★★★★ 1/5

Trustpilot

Very unfriendly staff

Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.

Anonymous · 12 August 2026

★★★★★ 5/5

Trustpilot

Alistair has been superb

Alistair has been superb helping us with our re-mortgage

James · 1 October 2025

★★★★★ 5/5

Trustpilot

RMS is great ,i am particulary very…

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .

Oladapo · 2 October 2026

★★★★★ 5/5

Trustpilot

Fantastic mortgage advisor

Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!

Lauren · 13 October 2023

★★★★★ 5/5

Trustpilot

Alistair was great

We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.

Connor · 30 March 2026

★★★★★ 5/5

Trustpilot

Great communication while purchasing

Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property

Carl · 2 July 2024

★★★★★ 5/5

Trustpilot

The branch staff were very professional…

The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!

Mr · 25 September 2026

★★★★★ 5/5

Trustpilot

Excellent job by Alistair!

I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!

Steve · 2 May 2026

★★★★★ 5/5

Trustpilot

House sale

Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).

Peter · 9 April 2026

★★★★★ 5/5

Trustpilot

We have just sold our property through Rook Matthews Sayer, West Denton Branch

We have just sold our property through Rook Matthews Sayer, West Denton Branch. I would like to say a big thank you to Bruce, Ellie and Claire for their professional service. They communicated and guided us through the process at every stage. Sale completed at a very reasonable price too. Anyone looking to sell a property I would highly recommend these guys.

Carole · 26 February 2023

★★★★★ 5/5

Trustpilot

Michael is a star!

Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!

Kate · 29 April 2023

★★★★★ 5/5

Google

Alison and the team could not have done more to progress the sale. They were always available to discuss anything that cropped up or would get back in touch promptly. Professional and knowledgeable throughout.

Tracey · 15 October 2024