Rook Matthews Sayer Bedlington reviews

★★★★★ 5/5

Trustpilot

I had such a positive experience with…

I had such a positive experience with Rook Matthews Whitley Bay - from meeting Ali during the valuation to the pictures being done, negotiating the best offer for us & then handing the keys over - I can't fault a thing. Thank you Ali & all at Rook Matthews Whitley Bay.

Rebecca · 15 March 2024

★★★★★ 1/5

Trustpilot

Very unfriendly staff

Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.

Anonymous · 12 August 2026

★★★★★ 5/5

Trustpilot

Absolutely first class service from the…

Absolutely first class service from the Ponteland branch. Prompt responses, professional, thoroughly efficient and friendly staff.Property was listed and offer accepted with 5 days whereas other properties currently for sale with different agents remain unsold in the same area therefore I'm confident we made the correct choice going with the branch .We were impressed with their enthusiastic approach towards a prompt sale ,generation of interest and optimism of selling quickly. Which they did! Every attention to detail was considered and sale completed quickly without hiccups. I'd highly recommend. Weve been thrilled by their service.

Customer · 4 March 2021

★★★★★ 5/5

Trustpilot

RMS west denton

We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.

M · 26 November 2021

★★★★★ 5/5

Trustpilot

Alistair has been superb

Alistair has been superb helping us with our re-mortgage

James · 1 October 2025

★★★★★ 5/5

Trustpilot

RMS is great ,i am particulary very…

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .

Oladapo · 2 October 2026

★★★★★ 5/5

Trustpilot

Alistair was great

We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.

Connor · 30 March 2026

★★★★★ 5/5

Google

RookMatthewsSayer , Whitley Bay office dealt with both the sale of our property and the purchase of the property we were buying . We had excellent service from the very beginning, a great teaser video prior to full launch which showcased our house beautifully. The subsequent support from all staff was excellent providing us with reassurance and support all along the way . As things moved closer to completion Katie (Sales Progresser) provided us with superb support helping us to achieve the move within a particular timeframe we were very keen to achieve. Highly recommended ! Thankyou for all your support we greatly appreciate it !!!

Neil · 19 December 2025

★★★★★ 5/5

Trustpilot

Fantastic mortgage advisor

Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!

Lauren · 13 October 2023

★★★★★ 5/5

Trustpilot

Great communication while purchasing

Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property

Carl · 2 July 2024

★★★★★ 5/5

Trustpilot

The branch staff were very professional…

The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!

Mr · 25 September 2026

★★★★★ 5/5

Trustpilot

Excellent job by Alistair!

I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!

Steve · 2 May 2026

★★★★★ 5/5

Trustpilot

House sale

Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).

Peter · 9 April 2026

★★★★★ 5/5

Google

Rook Matthews Sayer Whitley Bay were the agents handling the sale of the property I purchased. Although their primary responsibility was to the seller, I found them to be extremely helpful in dealing with any queries I had. Nicola always responded to my emails very quickly and was great in getting things moving when there were delays in the process. Denice in the office was also very helpful.PositiveResponsiveness, Professionalism

Stewart · 15 June 2022

★★★★★ 5/5

Trustpilot

We have just sold our property through Rook Matthews Sayer, West Denton Branch

We have just sold our property through Rook Matthews Sayer, West Denton Branch. I would like to say a big thank you to Bruce, Ellie and Claire for their professional service. They communicated and guided us through the process at every stage. Sale completed at a very reasonable price too. Anyone looking to sell a property I would highly recommend these guys.

Carole · 26 February 2023

★★★★★ 5/5

Trustpilot

Michael is a star!

Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!

Kate · 29 April 2023

★★★★★ 5/5

Google

Good grief that was very very great staff work and is great very very proud of your team never let us down and is proud great hard worker no matter what they do they always very happy to help for anything and they always the best one I have never known that was the best great team work always happy for helping anyone else but is great you are the best top of class number one. Best regards Stephen and Jacqueline congratulations to all the team to Rook Matthew Sayer, Park View, Whitley Bay well done love you all very much xxxx

Stephen · 15 November 2024

★★★★★ 5/5

Google

Alison and the team could not have done more to progress the sale. They were always available to discuss anything that cropped up or would get back in touch promptly. Professional and knowledgeable throughout.

Tracey · 15 October 2024

★★★★★ 5/5

Trustpilot

RMS Bedlington

RMS Bedlington were professional, courteous and supportive throughout the process of selling our property.We asked three agents to view and recommend. RMS suggested the highest market value and achieved the asking price for us.

Bill · 12 October 2024

★★★★★ 5/5

Google

I had previously had a pleasant experience with RMS and decided to use them again recently, as per my previous experience this time around was equally pleasant, very polite and extremely efficient. Big thank you to Maureen, Doreen and Katie.

H · 2 September 2025

★★★★★ 5/5

Trustpilot

A superb experience all round.

I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.

Phil · 15 December 2025

★★★★★ 5/5

Trustpilot

We had an excellent experience with our…

We had an excellent experience with our estate agent, Dylan. Our purchase journey was not always smooth, but Dylan did everything he could to help make it happen.

Roselind · 1 May 2026

★★★★★ 5/5

Google

Alison Isbister and her whole team at Rook Matthews Sayer in Whitley Bay were fantastic during our recent transaction, while buying a property through their agency. Couldn't recommend them highly enough.

Graham · 6 November 2024

★★★★★ 5/5

Trustpilot

First class

I would not hesitate to use the services of Alastair , the financial advisor, should I need them. He is excellent. Everything is explained ( including the charges) and if it not for his sound advice we would have withdrawn from and very lengthy and unnecessarily complicated purchase . It’s rare to find such a transparent service in this field and we thank him for his expertise and support

Sally · 25 January 2022