5/5
GoogleWould definitely recommend, Jamie Duprey was always happy to help and very efficient
Trusted Agent profile · Bedlington
Rook Matthews Sayer Bedlington reviews
★★★★★
672 reviews across 2 platforms
82 Front Street West, Bedlington, NE22 5UA
Rook Matthews Sayer's office in Bedlington, at 82 Front Street West, is rated 4.8 out of 5 across 672 reviews on two platforms, including 91 Google reviews rated 4.7.
Reviews
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSale of Property
The Ladies at RMS Bedlington Office were both friendly and efficient. They kept me informed every step of the way throughout the viewing and house sale process and I cannot recommend them highly enough.
Agent replied · 24 August 2024
We are so happy to receive such a lovely review for RMS Bedlington and are pleased you felt supported throughout the sales process. Thank you so much for taking the time to leave us a great review, it means the world to us.
5/5
TrustpilotGreat experience
I highly recommend going through this estate agents the staff where very helpful.
Agent replied · 22 September 2026
Thank you Paul! What a wonderful review. We really appreciate you taking the time to highlight Michael and the team to us!
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish! Professional, proactive, and always one step ahead. Communication was brilliant and the whole process felt smooth and stress‑free. Highly recommend, an estate agent who genuinely delivers!
Agent replied · 21 March 2026
Thank you so much Eve for taking the time to leave us this lovely review! We try our best to provide the best service possible so we are over the moon that you have recommended us!
5/5
TrustpilotThank you
Neil was very helpful and he provided me with lots of valuable advises. All the team at Gosforth branch were friendly and professional. Thank you so much Neil for the support throughout my mortgage process.
Agent replied · 24 August 2024
Thank you Asa for taking the time to leave this great review for our Mortgage Advisor Neil, we really appreciate it!
5/5
TrustpilotFantastic team at Fenham
The team at Fenham branch were all absolutely fantastic, they all went that extra mile, especially Dylan!Everything was handled professionally. When we had to go into the office we were greeted with a smile it makes all the difference when you’re moving and everything is stressful.
Agent replied · 17 June 2024
Dear Tina, thank you so much for taking the time to leave RMS Fenham, specifically Dylan a fantastic 5 star review. With Dylan being our newest member of staff to join the Fenham branch, we are delighted to see that he has made such a great impression so soon.
5/5
Trustpilot100% recommended
Recently completed another house purchase and used Alistair Bowman again as our mortgage advisor.
Agent replied · 17 June 2024
Thank you Brad, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.
5/5
TrustpilotFlat sale
I needed to sell my Mum's flat after she died. All the staff at RMS in Blyth made it much easier, they were well informed and very helpful. The flat was marketed well, it sold in a few days and I was always informed of the progress in completing the sale. I recommend RMS Blyth very highly.
Agent replied · 17 June 2024
Dear Mr Ford, we really appreciate you taking the time to leave RMS Blyth your review. Thank you so much for also giving them 5*s, we shall pass on your kind words to the branch.
5/5
GoogleI cannot remcommend Alison and her team high enough. From beginning to end they were all so professional, friendly and on the ball. There was no pushy sales, in fact the exact opposite and I really felt they had my best interests at heart. Thanks so much for all your help!
Agent replied · 14 June 2024
Dear Kay, thank you so much for taking the time to leave our Whitley Bay branch this lovely review and the shiny 5 stars, it really means so much to us.
5/5
TrustpilotAlistair from the Bedlington office was excellent
Alistair from the Bedlington office was excellent, he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!
Agent replied · 17 June 2024
Thank you Matty for taking the time to leave this review and highlight Alistair to us.
5/5
TrustpilotI've dealt with the Gosforth office…
I've dealt with the Gosforth office whilst in search for a property and in paricular Richard has been a great help! They've kept in touch, shared new properties that I might be interested in, and offered advice where needed.I would definitely recommend them!
Agent replied · 17 June 2024
Dear Harry, thank you so much for taking the time to leave RMS Gosforth, specifically Richard a 5 star review. We really appreciate it!
5/5
TrustpilotI've been dealing with the Gosforth…
I've been dealing with the Gosforth branch recently, in particular Ellie Erskine in the sales department. They've been excellent so far, stayed in touch regularly, offered advice where needed and been nothing but helpful. If you're buying/selling/renting etc I'd highly recommend these guys.
Agent replied · 17 June 2024
Dear David, thank you so much for taking the time to leave RMS Gosforth, specifically Ellie a great 5 star review, we really appreciate your recommendation.
5/5
GoogleWe engaged Rook Matthews Sayer to help sell our house. The service, professionalism and communication has been exemplary. The initial marketing video, pictures and descriptions showed the property superbly and our sale was agreed within 2 weeks. And the ongoing communication throughout the completion process was faultless. We were so happy with the service that we decided to market another property with RMS and we are encountering the same top notch service. Thank you RMS
5/5
TrustpilotAn amazing team at the Blyth office of…
An amazing team at the Blyth office of RMS, from the valuation to completion. Kept us informed every step of the way. Very helpful if we had any queries. Everyone was very helpful & friendly. Overall service has been excellent. The only thing we feel & it’s only feedback is that when we were being shown around properties it would have been useful for that person to have a little knowledge about that property.
Agent replied · 23 October 2024
Thank you so much Moira for taking the time to leave this 5 star review for RMS Blyth. We really appreciate you giving us some feedback and we have passed this onto the branch.
5/5
TrustpilotExcellent service at the West Denton branch
Everyone at the West Denton branch were fantastic, and provided a very smooth house sale service and experience from start until end.
Agent replied · 17 June 2024
Thank you for taking the time to leave us a great review Julia!
5/5
TrustpilotRook Mathews Sayer Jesmond branch
Many thanks to Kevin, Kerry and all the staff at Rook Mathews Sayer Jesmond branch for looking after us so well with the sale of our property. A very professional quality service throughout.
Agent replied · 24 August 2024
Thank you very much Steve for leaving this great review for our team in Jesmond, we really appreciate you taking the time to do so and for choosing RMS to sell your property.
5/5
TrustpilotWe recently sold a property through RMS…
We recently sold a property through RMS in Blyth, sale went smoothly and quick. Dealt with Allison at the start who was great and then handed over to Kate once the sale had been agreed and she was fantastic - we always felt that she dealt with any questions we had and remained professional throughout our dealings. Can defiantly recommend Blyth branch especially Alison and Kate.
Agent replied · 17 June 2024
Dear Anna, we are so glad you were able to secure your home quickly and smoothly. We really appreciate the future recommendation and hope you're very happy! Thank you for the review
5/5
TrustpilotI've just purchased a property with…
I've just purchased a property with Rook Matthews Sayer, Bedlington branch. From the beginning I found the people who work there to be outstanding, so helpful and kind. They guided me through the process of my purchase, going out of their way to make sure I had the keys to access the property after a very long journey. I don't intend to sell, but if I did I wouldn't hesitate to go with them.
Agent replied · 23 October 2024
Wow, thank you so much Maria for leaving this amazing review for RMS Bedlington. We really appreciate your recommendation, it means the world to us.
5/5
GoogleI have been dealing with the Whitley Bay branch for the last 8 months, selling my property. They have acted very thoroughly & professional throughout my sale. Special thanks to Katie , Maureen & Jan.
5/5
TrustpilotNatalie Best went above and beyond to…
Natalie Best went above and beyond to help me with my move , she was always helpful and friendly .
1/5
TrustpilotRidiculous
We are not local and looking to relocate to the area. Trying to view property advertised with Rook Matthew Sayers is impossible! Remote viewings are not an option for this agent and trying to get an appointment is impossible! Do those selling there homes know the lack of effort the make Rook Matthew Sayers make on their behalf?
Agent replied · 17 June 2024
Good afternoon Stephen, after discussing your review with both the teams at Gosforth and Hexham, it seems like there may be some confusion regarding your experience.I believe that as per your request my colleague at the Gosforth branch was able to organise and book an in person viewing for you at a property you were interested in, however, you cancelled the viewing the next day via email.Furthermore, regarding another property, a member of our Hexham team advised you that remote viewings were not available for that specific property as it already had received a lot of interest. Video tours are available at RMS should the vendor opt for one. However, this decision lies with the vendor and not RMS, we can confirm our Hexham branch do have properties with video tours and have done for a while.We invest in a number of marketing tools to promote our vendors properties, some of which are also not available with our competitors. We continuously review and invest in the latest technologies to promote our vendors properties to the best advantage. Furthermore, our Hexham team assured you that we would be more than happy to accommodate an in person viewing at a convenient time for yourself, which you declined. If you would like to arrange an in person viewing, again, we would be more than happy to accommodate this for you. We wish you the best of luck in your house hunt and are here to help should you like to view any other properties.
5/5
TrustpilotFriendly and professional.
Cannot recommend Kate and her team highly enough.What should have been a relatively quick and smooth process, was anything but!However Kate and her team were at all times, friendly and extremely professional.Cannot recommend them highly enough,A1+++++
Agent replied · 17 June 2024
Thank you so Bridget for taking the time to leave this lovely 5 star review for Kate and the rest of the team in RMS Bedlington, we really appreciate it!
5/5
TrustpilotGreat experience
Natalie Best and the team at RMS in Gosforth were excellent to work with - punctual, provided information that we needed, called back when they said they would, and helped us chase solicitors on both ends of the sale. Many thanks.
Agent replied · 17 June 2024
Dear Hilary, thank you so much for taking the time to leave RMS Gosforth a fantastic 5 star review, we really appreciate it!
5/5
TrustpilotReliable and efficient service.
From start to finish the service was great.
Agent replied · 22 September 2026
Thank you so much Pauline for the kind words and recommendation, it truly means the world to us to know that the service our staff have provided has been supportive and appreciated.
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