5/5
TrustpilotExcellent service
Friendly, caring and professional, quick to respond, highly recommend.
Agent replied · 24 August 2024
Thank you so much Linda, we really appreciate your recommendation!
Trusted Agent profile · Bedlington
Rook Matthews Sayer Bedlington reviews
★★★★★
672 reviews across 2 platforms
82 Front Street West, Bedlington, NE22 5UA
Rook Matthews Sayer's office in Bedlington, at 82 Front Street West, is rated 4.8 out of 5 across 672 reviews on two platforms, including 91 Google reviews rated 4.7.
Reviews
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotCaution - Gas & Electricty Suppliers
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.
5/5
TrustpilotProfessional Team!!
Very happy with the teams i worked with. From initial valuation to sales to pre-completion. They were very professional and helpful. It was a lengthy process but they were very supportive along the way.
Agent replied · 17 June 2024
Dear Ms Wong, thank you so much for taking the time to leave this review for RMS Gosforth. Although it may have been a lengthy process with solicitors, we're please our team were able to support you throughout!
5/5
TrustpilotGreat Commercial Agents
We have Just used Michael, Gordon & Chris to advise on best finish to our recent refurbishment works to a retail parade, the first 2 units have now been let easily though them and both are at the rent quoted, Really decent all round agent.
Agent replied · 17 June 2024
Dear Eli, thank you for the 5 stars and lovely review. We're so glad our commercial team have been able to let 2 of the units already. We look forward to continuing working on your instructions. Many thanks
5/5
TrustpilotBlyth
Blyth - Professional with a positive attitude from all the staff
Agent replied · 24 August 2024
Thank you for leaving RMS Blyth a 5 star rating, we really appreciate it!
5/5
TrustpilotAlistair Bowman
We used Alistair the financial advisor at RMS Bedlington for our mortgage. His customer service was second to none, explained every step and happy to help any way he could. I will be recommending Alistair to all of my friends and family. Very trusting and friendly.
Agent replied · 17 June 2024
Hi John, Thank you for the great review, Alistair is a highly valued member of the team. Thank you for the recommendations and lovely words.
5/5
TrustpilotNeil Walton has given me so much help…
Neil Walton has given me so much help throughout the entire process. I am first time buyer and he has given me so much clarity and assurances on things that initially seemed daunting. 10/10 would recommend.
5/5
TrustpilotGreat Help
Very helpful from the start. Supportive and informative. Kept me up to date with progress and always pleasant.
Agent replied · 17 June 2024
Thank you for taking the time to leave us a 5 star review Ronnie, we really appreciate it!
5/5
GoogleOutstanding service from the Whitley Bay team when selling our property. Friendly, responsive and proactive communication throughout the sales process made it all very easy. Would highly recommend.
Agent replied · 14 June 2024
Dear Ray, thank you so much for taking the time to leave this wonderful review for RMS Whitley Bay, we really appreciate it!
5/5
GoogleStaff were always extremely friendly and helpful. When things didn’t always go to plan they managed to keep us calm and talk through options. Would highly recommend.
Agent replied · 14 June 2024
Dear Colleen, thank you so much for taking the time to leave this 5* review for RMS Whitley Bay. We're thrilled to know you would recommend RMS.
5/5
TrustpilotI can rate those services at top
I can rate those services at top. Helped me on all the steps.
Agent replied · 17 June 2024
Thank you for leaving us a 5 star rating, we are very happy that you were satisfied with the service our team provided.
5/5
TrustpilotExcellent service since day 1
Excellent service since day 1. Very pleasant staff. We were in communication with Ellie since the beginning and she has been very helpful and easy to contact too. Overall, we’ve had no problems and are very happy. Thank you!
Agent replied · 17 June 2024
Dear Joanne, thank you for the 5 shiny stars and lovely words regarding the team, specifically Ellie. We hope to assist you again in the future. Many thanks
5/5
TrustpilotThe staff at RMS Ponteland are amazing
The staff at RMS Ponteland are amazing. The customer service is excellent and attention to detail is exceptional. The assistance provided was second to none. I highly recommend RMS Ponteland
Agent replied · 17 June 2024
Dear Erika, thank you so much for taking the time to leave this lovely five star review for RMS Ponteland.
4/5
TrustpilotBenwell
Helpful and responsive
Agent replied · 23 October 2024
Thanks for leaving us a great review! We hope we can make it into a 5 star should you use our service again.
3/5
GoogleWas added to their mailing list but for some reason taken off without any notice. Staff could be more helpful!
Agent replied · 14 June 2024
Dear Mohammed, we are really disappointed to receive this review as we pride ourselves in our customer service. Because of this, we have looked into it further and have noticed that you were registered with our Forest Hall branch, rather than this branch you have left the review for. We can see from our database that the team tried to contact you on several occasions to see if you were still interested in purchasing in this area after your previous purchase had fallen through and if they weren’t to hear back from yourself they would remove your details from our database. If you would like our team to make you active on our database again please contact us on 0191 266 7788 or email foresthall@rmsestateagents.co.uk our team would be more than happy to help you in your property search.
5/5
TrustpilotVery professional but friendly
Very professional but friendly. Kept us informed throughout.
Agent replied · 24 August 2024
Thank you Deb for leaving us a 5 star rating!
5/5
TrustpilotSian Harrison & the team at the…
Sian Harrison & the team at the Ponteland branch of RMS were very helpful and friendly thank you so much.
Agent replied · 17 June 2024
Thank you Lisa for taking the time to leave this 5 star review for RMS Ponteland, we really appreciate it!
5/5
TrustpilotExcellent service from Alistair Bowman
Excellent service from Alistair Bowman as always, when renewing my mortgage. Excellent communication and product updates.
Agent replied · 17 June 2024
Thank you very much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotRMS Blyth offer a brilliant, professional service
Just completed a purchase of a flat through RMS Blyth office& wanted to congratulate the whole team on giving brilliant service. The team were really helpful & nothing was too much trouble. Would highly recommend.I will definitely use them again.
Agent replied · 17 June 2024
Dear DD, thank you for leave 5 shiny stars for our Blyth branch. We're so glad they provided you with brilliant service while buying your flat. We hope you're very happy in your new home!
5/5
Trustpilot10/10 Service
10/10 Service, best in Newcastle to sell your property. Can't fault them.
Agent replied · 17 June 2024
Thank you so much for giving RMS Gosforth a 5 star review Georgina! We really appreciate your kind words.
5/5
TrustpilotAlistair - Mortgage Advisor
Third time using Alistair Bowman for our remortgage, wouldn't go anywhere else. Takes his time to explain the product and find the best deal.
Agent replied · 17 June 2024
Dear John, thank you for leaving five stars for our Mortgage Advisor Alistair. We really appreciate you taking the time to do so.
1/5
Trustpilot11 Years - NOT one viewing.
We were on the market for 11 years with Rook Mathews and NOT one Viewing. They did absolutely nothing they said they would do on initiation back in 2008. Lucky we were not desperate to move. Months and years would go by without contact from them. I paid them upfront for advertising which I would advise against. Avoid this company for sure. They valued the property, initially, then gradually convinced me to lower the price to quicken the sale, that inevitably did not happen. I changed to another agent, and had 5 views in 3 months.
5/5
TrustpilotExcellent service from Michelle and all…
Excellent service from Michelle and all the team from start to finish. Highly recommend.
Agent replied · 17 June 2024
Thank you so much for leaving Michelle and our team in RMS Blyth a 5 star review!
5/5
GoogleStaff were great. Helpful, supportive and kept me informed at all times. House sold reasonably quickly considering the market, for a good price too.
Agent replied · 14 June 2024
Dear Elaine, thank you so much for taking the time to leave this five star review for RMS Whitley Bay. We really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rook Matthews Sayer Bedlington
How many reviews does Rook Matthews Sayer Bedlington have?
Rook Matthews Sayer's Bedlington office has 672 reviews across two platforms: 91 on Google, 581 on Trustpilot (across the whole business).
What is Rook Matthews Sayer Bedlington's rating?
Rook Matthews Sayer Bedlington is rated 4.8 out of 5 across all 672 reviews, and 4.7 out of 5 on Google from 91 reviews.
Where is Rook Matthews Sayer's Bedlington office?
Rook Matthews Sayer Bedlington, 82 Front Street West, Bedlington, NE22 5UA.
