Trusted Agent profile · Bedlington
★★★★★
672 reviews across 2 platforms
82 Front Street West, Bedlington, NE22 5UA
Rook Matthews Sayer's office in Bedlington, at 82 Front Street West, is rated 4.8 out of 5 across 672 reviews on two platforms, including 91 Google reviews rated 4.7.
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat company to deal with, very smooth experience
We dealt mainly with the Gosforth office and Natalie who was always available at a moments notice and proactively chasing updates from others on our behalf.Would happily reccomend and deal with RMS again
Thank you so much Steven for such a lovely review for RMS Gosforth, we really appreciate you taking the time to leave this.
5/5
TrustpilotFirst time buyer in the UK
I'm a first time buyer in the UK - Rook Matthews Sayer (Blyth branch) made buying my new apartment an absolute breeze! The staff were very professional and accommodating throughout the entire process! Thanks to all involved.
Dear Paul, thank you so much for leaving RMS Blyth five stars - we really appreciate it! We hope you're settling in to your new home well.
2/5
TrustpilotService was okay
The purchase of our house was through RMS Fenham which was okay. I suspect there are more efficient and friendly estate agent services elsewhere.
Dear Eleanor, thank you for letting us know of your experience. However we do find this very disappointing and as you can see from our 4.8 rating we really pride ourselves in our customer service and RMS Fenham are no exception with the team often highlighted in great reviews. We would really appreciate it if you could send us an email to highlight any issues you had with our team.marketing@rmsestateagents.co.uk
5/5
TrustpilotFlat purchase
From start to finish buying my flat the girls have been brilliant, couldn’t have done more. Always returned my calls and helped my through this stressful process. Well done bedlington branch will definitely use yous again
Dear Mandy, thank you very much for leaving this review and for giving RMS Bedlington 5 stars, we appreciate it so much. We hope you settle into your new home well.
5/5
TrustpilotThe service provided by RMS once we…
The service provided by RMS once we decided to sell our house has been excellent. All of the staff are friendly, knowledgeable and efficient. I couldn’t ask for more and would certainly recommend them 100%RMS Gosforth Branch did the ‘job’
Dear Joyce, thank you so much for taking the time to leave this lovely 5* review! RMS Gosforth will be thrilled to read this. Thank you also for your recommendation, we truly appreciate this.
5/5
TrustpilotGreat experience!
Very professional and responsive, Alistair helped me complete on my first home and couldn't have been more helpful. Great value also considering the current challenges in the housing market. Thoroughly recommend both Alistair and the company as a whole for those looking to buy or sell.
Dear Michael, thank you for leaving our Ashington team a lovely review and 5 stars! We're very glad our team were able to secure you a mortgage and help you complete on your first home. We hope you're happy in your home and consider using RMS if you're ever looking to sell. Many thanks again!
5/5
TrustpilotWould highly recommend
Would highly recommend! Very experienced team within the Gosforth area, great communication throughout the process! We would definitely use Rook Matthews Sayer again
Thank you so much Jennifer for leaving RMS Gosforth a 5 star review, we really appreciate your recommendation.
5/5
TrustpilotHighly recommended.
Knowledgeable, efficient, reliable and friendly. We bought our first house with their help, remortgaged with their guidance over the years, and have depended on them through our recent Transfer of Equity.Great communication, down-to-earth explanations and realistic timeframes made everything easy.
Dear Jane, thank you so much for your 5* review! We're pleased you've continued to benefit from our services since your first home purchase.
5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
5/5
GoogleRMS came with recommendation . Great at communication and contacting both solicitors. Always answered the phone and got back to us in a timely manner . At times one member of staff could be a bit pushy . All in all I would reccomend them .PositiveResponsiveness
Hi Debra, thank you for taking the time to leave our Whitley Bay branch 5 shiny stars and a review. We really appreciate your recommendation. Additionally, we are sorry you felt as though a member of staff was pushy. If you'd like to discuss the matter further please feel free to email us at marketing@rmsestateagents.co.uk and we will investigate the matter further. Thank you again.
5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
5/5
TrustpilotGreat communication from the team…
Great communication from the team including Dawn and Neil who ensured all queries were answered, excellent service.
5/5
TrustpilotWe would definitely recommend the…
We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.
Hi Col, Thank you for taking time to leave us 5 golden stars. It's great to hear that Ponteland provided such excellent service. I hope we can assist you again in the future!
5/5
TrustpilotHuge thank you to a brilliant team who…
Huge thank you to a brilliant team who have endured a rather painful sale. They've done a fantastic job and kept me up to date every step of the way. I would definitely recommend them to anyone.
Dear Laura, thank you for this 5* review for RMS Bedlington. Selling a property is one of the most stressful times in our lives and we hope our team were able to take some of the worry away with their regular updates. Thank you also for your recommendation of us, this helps us so much.
5/5
TrustpilotRyton Branch
Ryton Branch. A very friendly and helpful crew. They gave a good competitive price for the property and within days had several viewings. the property was under offer within 2 weeks. Very impressed, well done Ryton Branch and many thanks for your help
Dear Mal, we're so glad the team were able to find you a suitable buyer and a price you were happy with so swiftly. Thank you very much for your instruction!
5/5
GoogleHi Would just like to say a big thank you to everyone at the Whitley Bay branch for all the help with the purchase of our new property. Cheers all.
Thank you David for giving RMS Whitley Bay 5 shiny stars! We really appreciate you taking the time to leave this review.
5/5
TrustpilotOur experience with Rook Mathews Sayer…
Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.
We really appreciate you leaving this five star review for RMS Gosforth Mr Gardiner, thank you.
5/5
Trustpilotprofessional
responsive, organised and efficient. Great to deal with and the fees seemed very reasonable.
Thanks Liz for the fantastic words and for leaving us a 5 star rating!
5/5
TrustpilotTenant Finding
I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.
Dear Raymond, thank you for choosing our tenant find service. I'm glad we were able to find you a suitable tenant so swiftly. We really appreciate you taking the time to leave Katie and the rest of the Blyth team 5 shiny stars! Thanks again.
5/5
TrustpilotThank you RMS
The team at Blyth RMS have handled both the sale of my old house and purchase of new property. Excellent service particularly from Dawn who went above and beyond to make sure everything went through.
Dear Denise, thank you so much for taking the time to leave RMS Blyth 5*s! We hope you are very happy in your new home and are settling in well. We will be sure to pass on your kind words to Dawn, she is fabulous!
1/5
TrustpilotMortgage Advisor - Ryton Branch.
Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.
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