5/5
TrustpilotHse sale
Had great service from start to completion.
Agent replied · 17 June 2024
Thank you Norman for giving us a 5 star rating, we really appreciate it!
Trusted Agent profile · Bedlington
Rook Matthews Sayer Bedlington reviews
★★★★★
672 reviews across 2 platforms
82 Front Street West, Bedlington, NE22 5UA
Rook Matthews Sayer's office in Bedlington, at 82 Front Street West, is rated 4.8 out of 5 across 672 reviews on two platforms, including 91 Google reviews rated 4.7.
Reviews
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrilliant team
Sold 3 properties for us in a year! All the staff were so helpful and friendly, nothing was a bother to them. Would highly recommend!
Agent replied · 17 June 2024
Dear Karen, this is wonderful to read - thank you so much for taking the time to leave this 5* review. We're so glad to read you'd recommend us.
5/5
GoogleSuper friendly staff who kept us fully informed when we were purchasing our bungalow. A pleasure to deal with.
Agent replied · 14 June 2024
Dear Christine, thank you so much for taking the time to leave this review for RMS Whitley Bay, we really appreciate it.
5/5
TrustpilotHighly recommend using Alastair bowman…
Highly recommend using Alastair bowman and this company,used them a few times with the same level of service 5star
Agent replied · 17 June 2024
Dear Gary, thank you for the kind words - especially for Alistair our Mortgage Advisor. We really appreciate you taking the time to leave this review.
5/5
TrustpilotReally Easy People To Deal With
Really Easy People To Deal WithFrom first contact to last there was non of the usual B**lS*** that i have encountered over the years. Plain speaking, honest and knowledgeable. Thank you for all your help
Agent replied · 17 June 2024
We are pleased to hear that you received wonderful service from our team.
5/5
TrustpilotThe staff are always friendly
The staff at Blyth branch are always friendly, taking time to get to know their customers.Plus, they deliver an excellent service.I can highly recommend them.
Agent replied · 17 June 2024
Hello, thank you so much for taking the time to share your review of our service. RMS Blyth will be so happy to receive your feedback!
5/5
TrustpilotGreat job
Great job, very helpful when solicitors weren't
Agent replied · 17 June 2024
Thank you Simon for leaving us a 5 star review, we really appreciate it! It's no easy task being the middle person but we do our best to keep all parties informed as we know how frustrating it can be to be waiting for answers.
5/5
TrustpilotI have just sold my property using Rook Matthew Sayer
I have just sold my property using Rook Matthew Sayer. The service was excellent and all the staff I dealt with were friendly and efficient. They made the whole process simple and stress free.
Agent replied · 17 June 2024
Dear Jean, Thank you for your kind review, we are pleased to hear your sale was simple and stress free.
3/5
TrustpilotLong Process
We opted for RMS due to their knowledge, experience and the pricing structure.
5/5
TrustpilotWe are fist time buyers/sellers
We are fist time buyers/sellers and did both through this company. Customer service was fantastic from start to finish, from viewing to completing. Kept you up to date on a weekly basis.
Agent replied · 17 June 2024
Dear Chris, thank you for taking the time to leave our company and specifically our Morpeth & Bedlington a lovely review and 5/5 stars! We're so glad you were able to complete successfully on both your sale and purchase and hope you're happy in your new home!
5/5
TrustpilotAmazing service
Amazing service from the Blyth branch! So friendly they feel more like friends than estate agents. Informative throughout having our house up for sale and once sold. Can’t recommend them enough :)
Agent replied · 17 June 2024
Dear Briony, Thank you for the wonderful review for our Blyth Branch. It was a pleasure to read.
5/5
TrustpilotFantastic service from everyone…
Fantastic service from everyone involved in our purchase. We couldn’t have done it without the knowledge and high levels of communication from Alistair regarding the mortgages. Highly recommend
Agent replied · 17 June 2024
Dear Michelle, thank you for taking the time to leave our Ashington team and Alistair 5 shiny stars. We're so glad the team secured you your next property and a mortgage too. Good luck in your new home!
5/5
TrustpilotLovely helpful staff
Lovely helpful staff. Made life much easier in purchasing a property.
Agent replied · 17 June 2024
Thanks for the five star review Christine, we really appreciate it!
1/5
TrustpilotDire levels of communication
Dire levels of communication for their commercial department. While we showed great interest in buying one of their commercial properties listed they showed very little interest in selling it to us.
Agent replied · 17 June 2024
Dear Mark, I have spoken to the commercial manager and his team regarding your review. We’re sorry you missed out on the purchase of the very popular property, however, the seller chose to withdraw the property and therefore all viewings, pending viewings and offers were cancelled. I have looked into this and can confirm the commercial team did send you the brochure and also chased the seller to organise a viewing on your behalf. In this instance the seller was slow to respond to our request for your viewing which was why our response to you was delayed while we were awaiting their response. Additionally, the seller apologised for the delay in response for the viewings request they were deciding whether to withdraw the property due to personal circumstances. We hope you understand and would love to be able to help you in the future. Please keep an eye on our website for future properties that may be of interest to you www.rookmatthewssayer.co.uk.
5/5
TrustpilotVery friendly and effective…
Very friendly, efficient and effective - highly recommended in selling my aunts home with me acting as the power of attorney…
Agent replied · 17 June 2024
Dear John, thank you so much for taking the time to leave this fantastic 5* review for RMS West Denton.
5/5
TrustpilotSale of my property
Always kept me informed. Gave good advise.
Agent replied · 17 June 2024
Thank you Miguel for the 5 stars!
5/5
Trustpilotfirst class personal and expert service…
first class personal and expert service all done quicker and better than I had hoped for
Agent replied · 17 June 2024
Dear Paul, thank you for leaving this 5 star review for RMS Jesmond - we really appreciate you taking the time to do so.
5/5
TrustpilotFantastic estate agent
Blyth branch - The team at Rook Matthews Sayer are amazing. They’ve been extremely supportive and helpful during my house sale and would definitely recommend using them.
Agent replied · 17 June 2024
Dear Lauren, we're so glad the Blyth team were able to support you through your house sale, as well as find you a buyer at a price you're happy with. Thank you very much for the recommendation!
5/5
GoogleSold within days! Rooks are the most professional and efficient of all the local agents, from sale chasing to solicitor contacts everything was done in a timely manner to ensure a quick sale. Highly recommended.
Agent replied · 14 June 2024
Hi Keith, thank you for taking the time to leave our Whitley Bay branch 5 stars and a review. We really appreciate your recommendation!!
5/5
TrustpilotExcellent service from RMS Blyth
Rook Matthew Sayers, Blyth recently sold my house. They were excellent throughout the whole process, very proactive, friendly and professional. I would always recommend the Blyth branch, great service.
Agent replied · 17 June 2024
Dear Jacqueline, thank you for taking the time to leave our Blyth branch a lovely review and 5 gold stars. We really appreciate the future recommendation. Thanks again!
5/5
TrustpilotSteven Parker
Valuer Steven Parker came to value our house, very friendly, good service and had a good chat with him. Would recommend asking for him when getting your house valued.
Agent replied · 17 June 2024
Thank you very much for taking the time to leave our Fenham team and specifically Steven such a kind review. Steven is a highly valued member of the Rook Matthews Sayer family and we are glad to read you've received 5 star, professional service from our team. Many thanks again
5/5
TrustpilotExceptional service
Exceptional service from friendly and professional staff who are always helpful
Agent replied · 17 June 2024
Dear Robert, thank you for such kind words and the five stars, we really appreciate it.
5/5
TrustpilotExcellent service and support through a…
Excellent service and support through a difficult process. Thanks especially to Julie in the Ryton office, but thanks to the whole team
Agent replied · 17 June 2024
Dear Allison, thank you for leaving the team 5 shiny stars and the special mention for Julie!
5/5
TrustpilotSold my house with rook Matthew sayer…
Sold my house with rook Matthew sayer in blyth from start to finish very professional service, friendly and I would highly recommend them
Agent replied · 17 June 2024
Hi Erin, we really appreciate the 5 shiny stars and the recommendation! Many thanks
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