Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTaylors were amazing throughout the purchase of a property. Their communication was fantastic. David in particular who was friendly, responsive and nothing was too much trouble. Both David and Tony aided in pushing the transaction through and kept me more up to date than my own solicitor! Barnaby helped with the mortgage and again his service was fantastic and faultless. I would highly recommend these guys if you want a 5 star service. Thank you for all your help, I am loving my new home :-)PositiveResponsiveness, Quality, Professionalism
Emma · 27 August 2021
Agent replied
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe wish to say thank you to Taylors
Since our house search began and our first telephone conversation David Miah showed his passion and determination to help us finding the right property.
After finding a lovely house he supported us throughout the purchase and assisted with his amazing patience and friendly attitude.
David skills helped even with our most challenging requests, he kept us updated liaising between the parts involved and was always available to talk and reassure our concerns.
Tank you Toni as well for working behind the scenes for us, we really appreciated your support
We are very happy with our new home
Roberta · 19 August 2021
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThese guys are superb, I’ve had a record time processing of my application and moving, they even pushed overtime just to ensure I get my place in time and I move in with my family, best service from start to finish ! Great communication and efficient processes, great work @ Lisa and colleagues, I’m super satisfied.
Thulani · 26 December 2023
Agent replied · 25 March 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOlivia was outstanding she made our move to our new home seamless.
Suzanne · 30 June 2023
Agent replied · 30 July 2023
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely horrifying experience with Taylors. Never again. Not only are they unprofessional they are also rude.
I waited for them to get my shower fixed for 4 MONTHS and it still hasn't been fixed when I moved out of the property this weekend.
I gave them a month notice only to be told I have to stay and pay for an extra month and when they got lucky and found a new tenant they wanted to hurry me out of the property. Unhelpful. Distasteful.
Viktoria · 30 July 2020
Agent replied
Hi Viktoria,
Thank you for taking the time to leave us your feedback. I am sorry if this has been your experience, however, should you wish to discuss your concerns further, please do e-mail us via review@countrywide.co.uk.
Kind regards, Scott (Customer Relations)
★★★★★ 5/5
GoogleWe had the best service from the Taylors agent Georgia Cook, she was great throughout the whole process of finding house to rent, kept us updated on progress at every key stage.
Highly recommend 👌 …
Melusi · 22 September 2024
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat a great estate agent who sold the house in 48hrs of taking it on from another seller. Far from local to me and I couldn't have asked more from them in regards to the sale of my property. What should have been the most simplest of property sales in very aspect turned into a very stressful episode, with the sellers solicitors failing to respond at all during the lead up to exchange and completion of the house. David Miah requires a very special mention, a complete professional and has the patience of a saint who always went the extra mile every time to ensure that the sale went through, going above and beyond what was required of him to get the sale over the line and haranguing the buyer and his legal team. He is a credit to the organisation and without any shadow of a doubt I would use Taylors again and would specifically ask for David to be the case handler. Many thanks and a successful sale.
Paul · 26 October 2019
Agent replied
Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Scott
★★★★★ 5/5
GoogleGeorgia, from Taylor's lettings is fantastic, really appreciate your help for making us get this apartment with ease and smooth, especially hee relation with clients is superb. Thanks soo much..
Paa · 8 December 2024
Agent replied · 11 December 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 1/5
GoogleAbsolute cowboys. Took payment for profesional photos to be done of a property which didn’t happen as the property never made it to the market. Was told I’d be refunded. Have called the office numerous times each time a different person saying I need to speak to someone more senior (Warren). Emailed Warren directly. Straight up ignoring all messages and still no refund. Ignorance and incompetence to the max. Avoid as they’ll make you lose your hair.
Karolina · 24 February 2020
Agent replied
Hi Karolina, Please contact us at review@countrywide.co.uk or via our website so that we can look into this matter for you. Kind regards, Scott (Countrywide Customer Relations)
★★★★★ 1/5
GoogleAppalling service, misleading, will rent you a house with mould in bedrooms, holes in bedroom walls, no light working in the upstairs bathroom, no back wall in the garden, a boiler than was condemned, 3 weeks with no hot water or heating and the only response from them is "we are talking to the landlord about the situation. No solutions and no interest in sorting anything out stay well clear
Tony · 8 October 2021
Agent replied
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust recently used Taylor to sell my house and I cannot fault them. Archie was a great help and always kept me informed what was going on. Thanks again.
Vikki · 22 September 2019
Agent replied
Thank you for your fantastic 5* review. I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
★★★★★ 5/5
GoogleMy contents insurance was due to either expire or go up in price after a year, so I contacted Taylors to get a better deal. I spoke to Sharna Raine, who was extremely helpful and quickly managed to find me a better deal, less than half the price of my previous contents insurance, and with a higher level of protection.
Laila · 30 July 2019
★★★★★ 5/5
GoogleGreat experience with this company!! Ellie from Taylor Lettings was excellent. Very professional and kept me informed every step of the way. Thanks again!
Danielle · 10 January 2020
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleA really helpful company who offer support and advice every step of the way. Lauren from the lettings department was exceptionally supportive and dealt with my queries wonderfully well. Their fully managed service means they deal with any issues and it gives me peace of mind that the property and the tenants are in a safe pair of hands. I would recommend Taylors if you are thinking of renting out your property.
Holly · 8 January 2020
Agent replied
Thank you for your wonderful recommendation and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna.
★★★★★ 3/5
GoogleStaff at Taylors in the lettings department were very poilte and helpful. Sharna and Jess were who dealt with our move and were great. As there was a builders delay we were delayed moving in however rather than no contact I would have prefered to be kept posted as moving in date was changed affected work etc.
Jack · 30 July 2019
★★★★★ 5/5
GoogleI visited the Bedford branch of Taylors recently whilst looking for a new flat to rent, I spoke to Sharna Raine about the available properties they had at the time and even though the flat I eventually took was with another estate agent I can definitely rate the service I received from Taylors, very helpful and efficient!
Leila · 30 July 2019
★★★★★ 5/5
GoogleHad a fantastic service from start to Finish, Taylors put my house on the market and George found me a good buyer in just a few days, and then helped me search for a new property to move to which is perfect, Tony the manager helped me every step of the way and made the complete process simple and completely stress free I wouldn't hesitate to recommend them to anyone they where brilliant!
Judy · 30 July 2019
Agent replied
Hi Judy,
Thank you for taking the time to leave us this great 5 star review. We know that the process of moving house can be a stressful time so it's great to see that the team at the branch were able to support you by making it a stress free experience.
Best Wishes,
Sarah
★★★★★ 5/5
GoogleThe letting team at Taylor and in particular Charlotte and Sri have been nothing short of magnificent. They found us a tenant quickly, responded to queries efficiently and have made the whole process simple. I would highly recommend them.
Carlo · 1 January 2023
★★★★★ 1/5
GoogleWorst experience ever!!!
I’ve been continuously harassed by three different people in only two days. Countless phone calls, voice messages, text messages and emails in such short period of time.
I’ve lost the interest on the property from the first moment. Due to the inability to answer a call, in the next 5 min window I’ve received a voice message, text message and an email.
Cristina · 30 July 2021
Agent replied
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEllie was very professional and communicated with clear and detailed information. I will recommend her services to anyone.
JJ · 2 July 2020
Agent replied
Thank you for your kind review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleParveen made the whole process smooth for us and customer service was fantastic
Shamir · 30 July 2021
Agent replied · 30 July 2023
Dear Shamir, thank you for your 5* review, Taylors Lettings appreciate your review. Kind regard, Lucy
★★★★★ 5/5
GoogleReally helpful team especially Parveen ! Made a tricky transaction really simple and stress free. Thanks Parveen !
Lucinda · 15 January 2020
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleThanks to Archie Flavell who did a first class job in seeing our sale through to a conclusion.
Teresa · 22 September 2019
Agent replied
Thank you for your kind 5* review. Kind regards, Donna.
★★★★★ 5/5
GoogleAmazing customer service and very professional. Highly recommended. Pav and Aliyah were fantastic.
Peter · 14 March 2021
Agent replied
Dear Peter, thank you for your 5* review, Taylors Lettings appreciate your review. Kind regard, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
