Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe most unprofessional letting agency I have experienced in UK so far. I will never deal with them in the future and I hope for their business they will invest in some good people at each department. I would leave zero stars if it was possible.
Carlo · 30 July 2019
Agent replied
Hi Carlo, I’m very sorry to hear that you have had a bad experience with Taylors. Unfortunately you have left this review on the estate agency page, I would welcome you to contact the lettings team directly on 01234 739921 so the right team member can discuss your problem and listen to your feedback.
★★★★★ 5/5
GoogleExtremely helpful when I found myself in need of an immediately available rental property. I can Highly recommend the letting department
Kris · 9 July 2023
Agent replied · 30 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHi a have some problems in a flat
1. Light switch in a bedroom
2. Switch for extractor to be exchange
3. bathtub panel to be exchange
4. And very important is the refrigerator freezes and thaws itself and spoils food
please change them as soon as possible because I have 2 children and I can't feed them rotten food
Is this for 1 month and not fixing
Very Very poor customer service
Anton · 28 October 2020
★★★★★ 5/5
GoogleTaylor's have been great from start to finish. They did a lot of leg work especially to get our house sold within 5 days of being on the market.
Then Caroline took over making sure we were kept in the loop at every stage of our house sale. Everytime she spoke to us it felt like she had been assigned to our case and our case alone. Their communication skills are amazing I can't fault them!
If we move again we will definitely be using Taylor's.
Sharon · 31 July 2016
★★★★★ 5/5
GoogleExcellent service, sold very quickly, achieved advertised price and completed the sale within the promised timeframe.
Garry · 24 October 2023
Agent replied · 29 October 2023
Thank you Garry for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleDue to work and other commitments I am a serial renter, and have come across numerous different agencies in almost all areas of the country.
I have frequently been disappointed by service, "after sales" support, delays with paperwork or issues with payments, so it was a very pleasant surprise to have been supported in one of our most recent searches by Taylors, Allhallows.
Aside from the agent who kindly assisted with the viewing and documents we were more than ably assisted by Sharna Raine, the Lettings Co-ordinator.
Despite the very short notice we had received from our previous landlords and the falling through of another property Sharna turned us around in double quick time and made sure we weren't left homeless or paying for expensive hotel/B&B accomodation and storage for our furniture.
I would wholeheartedly recommend Taylors due to the choice and sheer volume of properties, but specifically Sharna for her excellent attitude, attention to detail and customer service skills.
Dave · 1 August 2013
★★★★★ 5/5
GoogleI am overly pleased by the service, support, guidance and advise received by Aliyah. Her professionalism really made a difference in finding and securing a property!PositiveResponsiveness, Professionalism
Pavlos · 9 November 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have a great experience with Taylor's letting agency, wonderful staff Georgia, I highly appreciate her help and support.
Sophy · 9 July 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEfficient and friendly, best experience with an estate and lettings agent so far.
Dealt mostly with Aliyah who is always friendly and proactive with good levels of contact regarding the property I'm renting.PositiveResponsiveness, Quality, Professionalism
Amelia · 20 June 2021
Agent replied · 19 June 2024
Dear Amy, thank you for your 5* review, Taylors Lettings appreciate your review. Kind regard, Lucy
★★★★★ 5/5
GoogleI would recommend the team at Taylor's to anyone I found them very friendly and helpful and went above my expectations in helping me move house. Big thanks especially to George I don't think I would have moved without his help.
Mile · 30 July 2019
Agent replied
Thank you Mike for recommending our team to anyone looking to move.
Kind regards, Scott.
★★★★★ 5/5
GoogleMy girlfriend and i just started renting a property in Bedford and had a great experience with Taylors.
We dealt mostly with Ellie who was particularly helpful and quick at responding to queries! Would definitely recommend!
Crystal · 4 July 2020
Agent replied
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleEfficient and friendly, best experience with an estate and lettings agent so far.
Dealt mostly with Aliyah who is always friendly and proactive with good levels of contact regarding the property I'm renting.
Amy · 14 March 2021
Agent replied
It’s really lovely to read another 5* review! Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a fantastic experience in every regard. Lauren showed my several properties that fit all of my very specific requests and was in frequent contact to answer questions and share her expertise. A great agency!
Adam · 25 January 2020
Agent replied
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
★★★★★ 1/5
GoogleThe most impolite agents I've ever met, after they are a bit disrespectful they are trying to steal as much as they can from you and I wouldn't recommend anyone this agency.
Valentin · 30 July 2019
Agent replied
Hello Valentin
Thank you for the review. I am sorry if you believe that the staff were impolite or disrespectful. Having spoken to branch they have explained the situation and due to the referencing there was nothing they could do further.
Kind regards, Chris
★★★★★ 4/5
GoogleQuite quick with resolving maintenance issues and they communicate throughout.
Ryussi · 1 May 2023
Agent replied · 30 July 2023
Many thanks for the fantastic review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylor’s have marketed and found tenants for me the house has not been vacant. They have done all they say they would do.PositiveProfessionalism
Mary · 20 June 2021
Agent replied · 19 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery lazy staff. I wouldn't recommend.
AJD · 20 June 2023
Agent replied · 19 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were taken aback by Lauren Galway's proactiveness, positivity and friendliness. She really helped us in our house hunt and we hope to work with her again soon.
Rory · 11 January 2020
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 1/5
GoogleVery lazy staff. I wouldn't recommend.
A · 31 May 2023
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service!!!
Parveen heads her team extremely well and they follow in her footsteps which enables the team to maintain an exceptional standard at all times.
SophiaSoul · 25 December 2019
Agent replied
Thank you for taking the time to leave us your lovely comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy.
★★★★★ 5/5
GoogleThe Letting agent was very professional and very helpful in securing my apartment.
Olu · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review of our letting team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAbsolutely awful experience from the lettings team from the moment they took my money. Very unresponsive and work shy.NegativeResponsiveness, Professionalism
Chris · 20 June 2021
Agent replied · 19 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent Service, especially from Parveen Chana, precise and concise information leading to getting them to manage my property for me again, great job. Thank you
Fam · 30 July 2019
Agent replied
Hi Fam
Thank you very much for this review and the 5* rating! Great to hear Parveen and the team provided such good service!
Kind regards, Jake
★★★★★ 5/5
Googlenever had an issue, emails are always followed up by a call to confirm in a timely fashionPositiveQuality
Ojay · 20 June 2021
Agent replied · 19 June 2024
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
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