Every review we hold for the Bedford office, from every platform, shown as written. First names only.
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5/5
GoogleMy self and my husband brought our first house 2 years ago and dealt with Barnaby through Taylors. Was an amazing experience start to finish. We have just remortgage with Barnaby again and his customer service is nothing short of excellent. Nothing is too much trouble, when you ask something he responds in a timely manner. Thank you so much Barnaby for all of your help and support look forward to dealing with you again in the future. π
Dolly Β· 24 November 2020
Agent replied Β· 23 November 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
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5/5
GoogleI would like to thank Ellie Racheal and Lauren from lettings at Taylors
The team recently found me a suitable tenant which I am very grateful for, as an experienced portfolio landlord I must say the way the whole process was conducted was very professional when a landlord has a property to rent there is no control on timing and being updated on a regular basis demonstrates the Professionalism Understanding a landlord must also be able to forward plan
Ellie Rachael and Lauren thank you very much, I look forward working with you again very soon
Alex Β· 30 July 2020
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
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5/5
GoogleMy self and my husband brought our first house 2 years ago and dealt with Barnaby through Taylors. Was an amazing experience start to finish. We have just remortgage with Barnaby again and his customer service is nothing short of excellent. Nothing is too much trouble, when you ask something he responds in a timely manner. Thank you so much Barnaby for all of your help and support look forward to dealing with you again in the future. π
Roxanne Β· 30 July 2020
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
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5/5
GoogleYour service is very fast and very good, but the property that I rented (32 Gillespie Close, MK42 9JH) was not good. The property was not cleaned, some of the heaters are not working or not working properly, which need to be replaced, many places the property was damaged and the property is very cold.
I want to add one more feedback bout Mr Reece Coia
(Property Manager - Deposit Specialist) who is way too good in his service. He is the person helped me to resolve my issue in a smooth way, taking the responsibility to handle all my queries and understood my situation and finally I got successfull. I am honestly appreciating his service.
Adream Β· 27 November 2024
Agent replied Β· 25 March 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had a very good experience with Taylor's, especially the fast response to my emails and the good communication skills of the staffs. A special thanks to Georgia Cook who took me through the process smoothly, ensuring I got into my new house thanks.
Taku Β· 20 April 2024
Agent replied Β· 19 June 2024
Hi Taku, Wonderful to read such kind comments about our local lettings team! Thank you so much! Scott @Customer Care
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1/5
GoogleAwful lettings service. Property was dirty upon moving in, administration fees ridiculously high and the knowledge of the agents was appalling. I have never rented a property from such shysters. Upon trying to leave my contract due to health reasons, they decided there was a Β£500 exit cost to re-let the property. If I didn't pay it, then the landlady was liable. There was NOTHING in the tenancy agreement about this, and when argued, they didn't give me a proper answer. Steer Clear from these con artists at all costs!
Mark Β· 30 July 2019
Agent replied
Hi Mark, You aren't able to break your contract without prior agreement from your Landlord or unless such times as the property becomes uninhabitable. The fee would have been to cover to the costs of the re-let for the Landlord so that they could release you with the minimum of disruption and you would have had to agree to this. That being said, I am sorry to read your comments about the state of the property and the local office agents, and if you can send me more details to customercare@countrywide.co.uk then I will be able to look into this for you. With kind regards, Countrywide
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5/5
GoogleI would like to say a Big Thank to Archie for hard being so amazing with all process.This was my 3rd time buying a property but Archie is the best Estate Agent to deal with.He will make your life easier and less stressful.
Very professional and a hard worker this is what I can say about Archie.
I would like to recommend him to every person who doesn't have trust with all the process and paperwork.
He is like a gold dust a great addition to Bedford Team .Archie you are the best .Thank you ...
Marzena
Marzena Β· 30 July 2019
Agent replied
Thank you for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott
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5/5
GoogleDealing with Taylor letting was very easily and quick in helping me find a new house to rent while moving into a completely new area of Flitwick. I would like to give a massive shout out to Georgia Cook at the bedford branch she was very knowledgeable and friendly to deal with.
Liam Β· 28 March 2025
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5/5
GoogleEmily did my property visit and did an excellent job. She was professional, punctual, and very thorough throughout the process. She communicated everything clearly and made the whole experience smooth and stress-free. You can tell she β¦
Saffron Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you for taking the time to leave such a positive review, we truly appreciate it! We are so happy to hear that Emily provided you with exceptional service and made the whole process stress-free. We will make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleOne of the best Sales and Letting Agency in Bedford. Georgia was helpful finding the house we wanted. It was easy to communicate with the all staff members. Thank you Georgia and the other member of the team.
Erimcan Β· 20 April 2024
Agent replied Β· 19 June 2024
Fantastic to see another 5* review for our local lettings team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
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5/5
GoogleIβm extremely pleased with the service I received from Emily. She went above and beyond to support me, ensuring I understood each step and always making herself available for any questions I had. Her professionalism, prompt responses, and β¦
Layla Β· 13 December 2025
Agent replied Β· 13 April 2026
Thank you for your glowing review! We are so happy to hear that Emily provided exceptional service and made your experience stress-free. It's our goal to always go above and beyond for our clients, and we're glad that we were able to exceed β¦ More
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5/5
GoogleVery excellent service. I have had awful experience from other letting agents but Taylor's service was excellent and stress free. Georgia Cook was of very great help. Thank you Taylor's for helping us get our dream home.
Adeshewa Β· 24 March 2024
Agent replied Β· 19 June 2024
adeshewa adeoye thank you for taking the time to share your experience and for your wonderful 5* review of our lettings team! Kind regards, Lucy, Customer Relations.
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1/5
GoogleVery poor service the sales team needs training if i can give them zero i would please avoid if your time is valuable
Roman Β· 6 April 2026
Agent replied Β· 13 April 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMortgage Consultant Barnaby Cleary was amazing from start to finish. He responded to any queries that I had straight away and made the whole experience run far smoother than I had expected. I would highly recommend him to anyone . Tony footitt was also quick to respond to any queries that I had and Shamir was very helpful too . Thank you allPositiveResponsiveness
Tia Β· 27 August 2021
Agent replied
Hi Tia, you're welcome and thank you so much for taking the time to leave us your fantastic 5* review. We really appreciate your kind words. Best wishes, Graham @ Customer Relations.
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1/5
GoogleAvoid at all costs. They fail to act on maintenance and let the properties dusty and then say your move-out cleaning isn't professional despite we had a professional with us as they evicted us on section 21 but didn't want to go to court so knowing I use an electric wheelchair, so they switched the supply and told the company to restrict supply as property would be vacant. Illegal eviction in the end and lack of care for tenants. The taps got filthy because of the design and standing water but as you see it's sparkling. Everything left in a better state than when they gave us the keys.
Thomas Β· 28 May 2024
Agent replied Β· 26 August 2024
Hello Thomas Cundy, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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1/5
GoogleAvoid at all costs. They fail to act on maintenance and let the properties dusty and then say your move-out cleaning isn't professional despite we had a professional with us as they evicted us on section 21 but didn't want to go to court so knowing I use an electric wheelchair, so they switched the supply and told the company to restrict supply as property would be vacant. Illegal eviction in the end and lack of care for tenants. The taps got filthy because of the design and standing water but as you see it's sparkling. Everything left in a better state than when they gave us the keys.
Thomas Β· 20 May 2024
Agent replied Β· 19 June 2024
Hello Thomas Cundy, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI would like to thank David at Taylors Bedford for the smooth running of the Sale of my house. Everyone at the Bedford branch is friendly, helpful and professional. They have made this move without any stress and I would highly recommend them to anyone. If they had a branch in Rushden where I am moving I would have had no hesitation but to use them there.
Angie Greene
Charlie Β· 14 November 2019
Agent replied
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
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5/5
GoogleHad Emily show me a wonderful property for me and my family she was outstanding and very helpful !!!!
Naysh Β· 6 April 2026
Agent replied Β· 13 April 2026
Thank you so much for your kind words! We're thrilled to hear that Emily was able to assist you and your family in finding the perfect property. It's our goal to provide outstanding and helpful service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI have just completed the sale of my late fatherβs house through Taylors Bedford. The advice, support and professionalism provided by the Bedford office team has been outstanding. They ensured the price was set at an attractive and realistic level, with appropriate marketing to reach the type of buyers we were hoping to attract. My special thanks go to Connor Clingen who realised exactly what one buyer was looking for and guided this buyer to view my fathers house. It was more expensive than the buyerβs stated price range but was a really good match. Well done Taylors.
Graham Β· 24 February 2024
Agent replied Β· 25 March 2024
Many thanks for your excellent 5* review and many thanks for your kind words Graham Mills. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI had a really good experience with Taylors. There customer service is Top notch. George is absolutely a wonderful person. She makes the process easier for me.
Adeyinka Β· 20 May 2024
Agent replied Β· 19 June 2024
Adeyinka Sufyan thank you for leaving us a 5* review.
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5/5
GoogleHad very good experience with them and Georgia is very kind and help me alots . Thank you so much for everything
Sunitha Β· 27 July 2024
Agent replied Β· 26 August 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the lettings team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI dealt with Ellie when getting my mortgage as a first time buyer. Very helpful and professional. She kept on top of me with what I needed to get in place for her to be able to organise the mortgage application and was a pleasure to deal with throughout the whole process. Highly recommendPositiveResponsiveness, Professionalism
Harry Β· 27 August 2021
Agent replied
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe recently used Taylors and cannot fault their service. David was very attentive and would always call and chase up any outstanding matters keeping me informed all the time. He made the process a lot easier from the very first phone call to exchange, making sure I received calls with any information he had before leaving for the day. Thank you David.
Kristina Β· 22 September 2019
Agent replied
Thank you for your glowing 5* review and recommendation! I will pass your kind comments onward to our local team. Best wishes, Scott
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1/5
GoogleI rented one of the properties under taylors for 6 months. The property recieved with full of waste and dirt inside.Supplied with wrong keys as well.The property has so many issues like mould and poor heating seems like not good for human habitation. Raised concerns several times, but treated very badly by the staffs and the letting manager.They remained as very rude and irresponsible through out my tenancy.After everything i left the property after a professional cleaning, which was not deseved by them.Even though, I struggled a lot to get back my full deposit due to their drama with the landlord.But i got back the full amount due to the excellent service of Country wide deposit team and the new letting manager sri theva.If you don't want to get in trouble,never go to taylors.
Digna Β· 25 October 2023
Agent replied Β· 29 October 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.