Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a great experience with Shirin…
I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.
Ripley · 5 August 2020
Agent replied · 13 June 2024
Thank you Ripley for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAcorn did everything possible to ensure…
Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.
Maya · 13 September 2024
★★★★★ 1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
PaulBer87 · 13 February 2019
Agent replied · 13 June 2024
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
★★★★★ 5/5
GoogleSteve Mullins from the Chislehurst branch of Langford Russell did an excellent job when we recently bought a house locally. He was always on top of things, very professional and knowledgeable and courteous. He even went the extra mile by keeping in touch on his days off. Hugely impressed by his work.
Barry GardnerPositiveResponsiveness, Quality, Professionalism, Value
Barry · 21 June 2022
★★★★★ 5/5
TrustpilotHappy customers
Our pet hate is delays in communication, this was quelled by Acorn’s Danny Muir and Mark at the Swanley Kent branch - from start to finish; Fast responses, Knowledgeable and Professional both a real credit to this industry.
Christopher · 29 June 2019
Agent replied · 13 June 2024
Thank you Christopher for leaving us a 5* review. We are really happy that you were pleased with the service you received from Danny and Mark and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleEddie and his team are excellent. Extremely proactive and always positive, ready to negotiate over any hurdles. Very professional and they deliver!
Martin · 22 June 2019
★★★★★ 1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
Peter · 18 November 2017
★★★★★ 5/5
GoogleWhat a fabulous team. They have been incredibly responsive and helpful regarding the sale of our property from start to finish. Thank you!PositiveProfessionalism
Steve · 27 August 2022
Agent replied · 20 June 2024
Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleCan’t thank Eddie and team enough, it’s thanks to them we managed to buy our perfect house even after our chain fell through!
Emma · 22 June 2018
★★★★★ 1/5
TrustpilotStrangers to the truth
Truth issues.
Tendency to hide.
Wouldn't trust them as far as I could throw them.
Jeffrey · 1 May 2023
Agent replied · 13 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
★★★★★ 5/5
GoogleVery helpful from the start to the finish on every level. I would recommend them ,especially if you are a first time buyer.
David · 21 June 2022
Agent replied · 20 June 2024
Thank you David for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Hannah · 23 October 2020
Agent replied · 13 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleGreat support from Langford Russell and, in particular, from Shirin Noroozi-Dezfuli who worked extremely hard to make everything go smoothly. Nothing was too much trouble. Many thanks.PositiveResponsiveness, Professionalism
Cathryn · 27 August 2021
Agent replied · 20 June 2024
Thank you Cathryn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA special "thank you" to Oliver Pettman who acted professionally and politely at all times. He is a credit to your company and deserves to go far! I wish you every success for the future.
Gillian · 22 June 2019
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Ms · 25 November 2019
Agent replied · 13 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotI have been dealing with Michael Stroud…
I have been dealing with Michael Stroud for the last two/three years and have found him veryhelpful and pleasant to talk to in connection to two of my properties. I am impressed.Regards Barry Martin
Barry · 30 September 2019
Agent replied · 13 June 2024
Thanks for the review Barry. Very pleased that you were happy with the service received from Michael. Thanks again. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHarry at the dartford office was…
Harry at the dartford office was excellent.very polite and responsive young man who kept me updated and very good at helping me through the whole processtreet thankyou harry
Claire · 5 June 2021
Agent replied · 13 June 2024
Thank you Claire for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotSuch a full of liers been waiting to…
Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.
Sudam · 3 July 2020
Agent replied · 13 June 2024
Dear Sudam. I am of course sorry to read your review and also sorry for the slow acknowledgement. If I can still help, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotI am extremely happy with the service I…
I am extremely happy with the service I am receiving from Acorn over the past 3 years. The staff are extremely friendly, professional and accommodating. Always there to help.
Audrey · 9 September 2020
Agent replied · 13 June 2024
Thank you Audrey for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you have received from us over the years. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
Kehinde · 30 May 2018
★★★★★ 5/5
TrustpilotWe had an outstanding experience from Acorn
We had an outstanding experience from Acorn. After two previous failed agents, Acorn both got us multiple viewings in the first week - and a buyer! We are delighted with their service.
Hugh · 17 July 2019
Agent replied · 13 June 2024
Dear Hugh. I am very pleased that you were happy with the service you received from our Peckham office and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSophie was very helpful in providing guidance / advice. Responded to emails expeditiously. Definitely recommend them.
Nur · 22 June 2019
★★★★★ 5/5
GoogleWe sold our house through LR and they did a great job, we got a good offer in 3 weeks and Eddie worked really hard with some shockingly bad solicitors and some frustrating process issues to ensure the sale progressed. He had obviously got the trust of the buyers and managed to persuade them against some unnecessary extra queries. Would definitely use them again.
Victoria · 22 June 2019
★★★★★ 5/5
GoogleWonderful team at the Beckenham branch. Attentive and understanding at all times! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Orlando · 27 August 2022
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Beckenham team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
