Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Martin · 19 March 2021
Agent replied · 13 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleNice company, very helpful people, thanks for everything:)
Volkan · 21 June 2023
Agent replied · 20 June 2024
Thank you Volkan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJack Cuthbert has been really helpful through my tenancy. We would like to thank him for his service.
Praveen · 22 June 2017
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022
Agent replied · 13 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFantastic estate agents, we both rented and bought a property through Langford Russell and they were great. Eddie Youds sold us our gorgeous flat, he understood exactly what we wanted and was very patient with us during the sale process. He wasn’t at all pushy or overbearing, but helpful and understanding from day one. Would highly recommend buying from a property from him.
Aysha · 22 June 2019
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 27 June 2023
Agent replied · 13 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Ryan · 25 May 2022
Agent replied · 13 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
John · 26 April 2023
Agent replied · 13 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleJack has been brilliant, very helpful and professional. Thank you for all your hard work. Joan Sefer
Daren · 22 June 2017
★★★★★ 5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Mr · 7 February 2023
Agent replied · 13 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
★★★★★ 3/5
TrustpilotMiss communication on the day
A very limited service.
Steven · 18 August 2023
Agent replied · 13 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
★★★★★ 4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
ExclusivelyMe · 19 November 2022
Agent replied · 13 June 2024
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
★★★★★ 5/5
TrustpilotAcorn Eltham.
Acorn Eltham.Brilliant service and excellent professionalismDominic in particular was so helpful progressing the sale of our house.I would highly recommend this estate agents
Kim · 16 April 2021
Agent replied · 13 June 2024
Thank you Kim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThank for all of your help Aiden, wonderful service. Ensured a fast and easy experience.
All staff really went out there way to help whenever needed.
Helen · 21 June 2020
Agent replied · 20 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Aidan. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleReally impressed with Shirin at LR. V responsive, quick to respond and seems v genuine so would highly recommendPositiveResponsiveness, Professionalism
Steve · 27 August 2021
Agent replied · 20 June 2024
Thank you Steve for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shirin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleGreat experience with Oliver at Langford Russel. Good communicator and came across both professional and human. Would recommend.PositiveResponsiveness, Quality
Light · 27 August 2021
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Oliver but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Selajdin · 2 April 2022
Agent replied · 13 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
Susan · 29 November 2024
★★★★★ 5/5
TrustpilotFriendly and helpful agents.
Juliet · 20 April 2023
Agent replied · 13 June 2024
super! Thanks so much
★★★★★ 5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
James · 15 February 2022
Agent replied · 13 June 2024
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
The · 29 July 2020
Agent replied · 13 June 2024
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThey were great all the way through, from pricing the house right to letting us know when our solicitor needed prompting.
Greg · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hadley · 2 December 2021
Agent replied · 13 June 2024
Hi Hadley. I have contacted your directly about this now but the reason your emails were not answered was because your were replying to an email, sent to you last year and from an account that is not monitored because it only sends payment receipts! We are grateful though for you raising this and have made some changes internally to avoid this confusion in the future. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAll the staff worked hard to sell my property. They were helpful, explained the process and I could get hold of them easily.
Anderida · 22 June 2019
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
