Trusted Agent profile · Beckenham
★★★★★
676 reviews across 3 platforms
3-5 Kelsey Park Road, Beckenham, BR3 6LH
Langford Russell's office in Beckenham, at 3-5 Kelsey Park Road, is rated 3.8 out of 5 across 676 reviews on three platforms, including 181 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
181
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
493
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
5/5
TrustpilotKind , quick , professional
Love how quick and smoothly everything went from viewing to reference. Always reply quickly. Highly recommend!
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleWe recently rented a flat through Langford and Russell and our estate agent was Jack Cuthbert, he was so friendly, helpful and made the expeirence alot less stressful considering we had a few hiccups along the way. He always understood where we was coming from and definitely fought our corner when needed. Cant recommend enough!!
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat experience, personable and professional. We would highly recommend them!PositiveResponsiveness, Professionalism, Value
Thank you Melanie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent proactive service.
Thank you Jenny for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat experience with Langford Russel. Our new home was found quick and matched all of our requirements. Special thank you to the young man Jack for his brilliant approach and ability to get things done quickly. Many thanks!
5/5
GoogleGreat staff here, Eddie, Steve, Sophie, or any of the other girls will be more than happy to help you find the property you want, they did for me, and I can't thank them enough!!!
5/5
GoogleIve used Langfords for my rentals for many years and Aiden agreed our latest rental within 2 days of being instructed. Very pleased with his and the companies service. Well done.
5/5
GoogleExcellent service from Sophie right from viewing the property through to getting the keys. Answered all questions and settled any issues quickly and efficiently. Can’t reccommend highly enough. Thank you!
5/5
GoogleProfessional Service. My service agent was on the ball. They understood my requirements and didn't waste anytime on properties that didn't fit my requirements .. Good Team
5/5
GoogleExcellent service, Very helpful in keeping me calm!!!! Understood my requirements and met them , Highly recommend this branch .
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleThank you for the good work , support and professionalism, Jack. Well done!
5/5
GoogleThank you for my dream first home for myself!
5/5
GoogleGreat service, nice staff, good opening hours.
1/5
GoogleRating only, no written review.
Dear Simona. I am sorry to hear about the service you have received and would like to investigate the issues further. Would you be able email me please at andrew.roberts@acorngroup.co.uk with the details of your complaint or if easier you can call me on 020 83156929. Thank you. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Thanks Jake for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHe is very helpful and nice
Rating only, no written review.
Thank you Amadou for leaving us a 5* review. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotMy god they are completely useless.
Rating only, no written review.
Dear Giacomo. I have spoken to your Property Manager and she informs me that your landlord had a long list of items that needed fixing before you moved in. He has agreed to do all of these and has done his best to do so before moved in. I believe that there is still one outstanding item which is due to be fixed within the next 7 days. Unfortunately, as we don't manage the property for your landlord, he choses to use his own contractors, but we have kept you updated during the process and will continue to do so until the items have been resolved to your satisfaction. I am sorry that you have not been happy with the service and if I have missed anything, I would be very pleased to hear from you. Thanks. Andrew Roberts - Customer Relations Manager (Andrew.roberts@acorngroup.co.uk).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Beckenham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
