Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotGenerally fine, but painfully slow at releasing deposit.
Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.
JOHN · 24 March 2021
Agent replied · 13 June 2024
Hi John D. Sorry to read this. Would you be able to email me the full address please and I will chase this up and find out what is happening. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotNot professional, lie, threatening, unskilled
Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions
Amanda · 9 May 2017
★★★★★ 3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Sbrighton · 4 May 2024
Agent replied · 23 October 2024
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
★★★★★ 5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property.
Excellent staff: Mauricio, Deven and Mia.
I would recommend this estate agent.
Oscar · 18 December 2024
★★★★★ 1/5
TrustpilotRubbish
Rubbish. Never deal with this agency. They are liars and brigands.
They will mix all your documents, instead of your name you will get someone else name.
Instead of your one price you was agreed in a contract you will receive totally different one in your contract.
Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager.
I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service.
Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!
Romans · 20 December 2013
★★★★★ 5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Oliver · 28 July 2022
Agent replied · 13 June 2024
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotI just sold my house in Dartford…
I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.
Paul · 14 October 2022
Agent replied · 13 June 2024
Thank you Paul for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Katlyn at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotI’m very satisfied with this branch
I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week
Sophie · 28 January 2021
Agent replied · 13 June 2024
Thank you Sophie for leaving us a review of your experience with our Dartford office. We are really happy that you were pleased with the service you received from Harry and hope the move goes well. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI am very thankful to all support and help given to me for easily complete my buying this residential property.
Twinkal · 21 June 2023
Agent replied · 20 June 2024
Thank you Twinkal for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt was our first time renting via agency, and we are very happy.... Sophie was awesome....many thanks to the lovely lady... keep it up your good works... highly recommended..!!!
Arif · 22 June 2018
★★★★★ 1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Lou · 27 November 2020
Agent replied · 13 June 2024
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotAcorn worst agency ever!!!
They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .
Ioannis · 19 December 2019
Agent replied · 13 June 2024
Dear Ioannis. I am sadden to read to your review as having looked at the file notes, I can see that whenever you have raised and issue our team have dealt with it swiftly. I am also aware that there has been an issue with the fridge and I can only apologise for the delays with its replacement. Unfortunately, we have to receive instructions from the landlord before replacing major items like this and they have been slow to respond. Again, I can see from our notes that we have not "forgotten" you and have been keeping you updated. I understand that the fridge should be replaced today or tomorrow. Apologies again. Andrew Roberts - Customer Relations Manager - The Acorn Group
★★★★★ 5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
S · 26 September 2023
Agent replied · 13 June 2024
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
★★★★★ 4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Guy · 24 January 2023
Agent replied · 13 June 2024
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
★★★★★ 4/5
GoogleI had a very good experience with Langford Russell in Beckenham...... I felt well looked after by Oliver and had great trust in his endeavours to find me what l was looking for. I would not hesitate in recommending them.
Michael · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Oliver but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from Eddie and Oliver. Sensible and realistic valuations, good set of potential buyers, they kept us fully informed of progress. They found buyers very quickly and kept of top of everything up to exchange of contracts. Thanks everyone.
John · 21 June 2020
Agent replied · 20 June 2024
Thank you John for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Beckenham team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRecently rented through Langford and Russell and it has been the easiest experience I've had with an estate agent. Aidan has looked after us from start to finish and is still continuing to help us. Can't recommend him enough.
Kyle · 21 June 2020
Agent replied · 20 June 2024
Thank you Kyle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GooglePleasure to deal with. We was buying a property through Sophie who kept us updated throughout the purchase.
Luke · 21 June 2023
Agent replied · 20 June 2024
Thanks Luke- we are so pleased that you were happy with the service you received. Kind Regards- Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Michael · 4 March 2024
Agent replied · 13 June 2024
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
★★★★★ 1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
Abhi · 10 December 2018
Agent replied · 13 June 2024
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
★★★★★ 5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Mr · 3 February 2023
Agent replied · 13 June 2024
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleI really recommend this company - Oliver worked really hard to keep the purchase of our flat on track throughout the whole process, and was quick to return calls and to move things along.
Piers · 21 June 2021
Agent replied · 20 June 2024
Thank you Piers for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Oliver and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have had a very good experience with Langford Russell and were particularly pleased to work with Aidan. He is very professional, listening and responsive. His friendliness was welcome as moving abroad could have been much more stressful.
Nicolas · 21 June 2020
Agent replied · 20 June 2024
Thank you Nicolas for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aidan and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleEddie is a sales machine! He is completely on it. Honest and a great communicator. Very efficient and realistic with prices and timelines. Would thoroughly recommend!
Cheryl · 22 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
