Trusted Agent profile · Beckenham
★★★★★
676 reviews across 3 platforms
3-5 Kelsey Park Road, Beckenham, BR3 6LH
Langford Russell's office in Beckenham, at 3-5 Kelsey Park Road, is rated 3.8 out of 5 across 676 reviews on three platforms, including 181 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
181
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
493
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
5/5
GoogleProfessional Staff that assisted and helped us through the process of selling our property.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
1/5
TrustpilotVery unprofessional. Disappointed.
Attended a viewing at one of the properties in Dartford. Upon arrival to our viewing there was a mass que waiting to view the property. This is very unprofessional and very bad practise.
Dear Halil. I am afraid that the demand from tenants for property does not meet the current supply of property, so almost all of our viewings are conducted via and "open day". This is quite a normal way of operation and not "unprofessional" or "bad practice". All viewers have an equal opportunity to make an offer and have the application considered by the landlord. If you would like to discuss this further or make an offer to rent the property, please let me know. Thanks. Andrew Roberts - customerservices@acorngroup.co.uk
5/5
TrustpilotShirin who runs the Bermondsey office…
Shirin who runs the Bermondsey office for Acorn is very easy to work with, nothing is too much trouble and she always gets good quality tenants very quickly..Highly recommend her as your point of contact.
5/5
TrustpilotVery happy with their letting service
Very happy with their letting service. Lilia and Rubeena They are professional, helpful and efficient. The property was let within a short of time and achieve good rate of rent, Acorn Estate Agents very good company. Highly recommended !!!!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Lilia and Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible
Terrible! Avoid at all costs. I paid my rent late three times in the course of two years. Twice due to change in jobs and there was nothing I could it about it. They failed my reference for a new flat and was unapologetic. Extremely dismissive and rude staff. Took a year of being here to get a toilet seat fixed let alone other repairs. I’m a journalist so I’m planning to expose them soon if they carry on this way. Complete and utter disgrace of a company.
5/5
GoogleWe have regularly worked with Langford Russell in Beckenham for several years - in particular Eddie (sales) and Jack (rentals) - and we have always been very happy with their approach and service. Thoroughly recommended.
2/5
TrustpilotVery few viewings
I can't understand why I had so few viewings with Acorn in Grove Park over the course of two months. I can only say that a new agent sold my house in just over a week and in that time I had three offers.
Dear Michelle..I am sorry to read your review and understand your frustrations. I can see that we had quite a few viewings booked in during our time as your agent but unfortunately some cancelled prior to the viewings taking place. I am pleased that your current agent has had success if finding you a buyer and hope that your move now goes smoothly. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotAbsolutely fantastic
I would like to thank the entire team for all their hard work and efforts throughout the whole buying process. They were amazing. I wasnt selling through them i was buying. Mark showed us around the house and even layed on the floor to show us a bath would fit 🤣. Speaking to Hayley and Mark throughout the whole process was fantastic. Every time I rang I got an answer straight away. Spoke to megan a few times and she was fantastic as well. These guys really know how to look after people and are really good estate agents ! Would definitely sell with them in the future. Thanks again for all your hard work
1/5
TrustpilotAcorn Estate Agents Camberwell
If you're selling your house I'd avoid Acorn Estate Agents in Camberwell at all costs, if however you want to start a circus ... then they're are the people to go to as it appears they're all vying to be clowns.The house is in an affluent part of south London and prepped to a high standard. Guess what? They couldn't get me an offer in over six months. It was often comical at one point some clueless punter was taken to see the house 5 times ... with all his family. I mean the house is nice but it isn't Windsor castle, 5 viewings? Who has ever heard of that?!Their excuse was that the house was "full of old fings". By that they meant Georgian antiques and paintings. What does my furniture have to do with selling the house? They then suggested to reduce the house price by 30k as the market had "changed in the past two weeks". And all this for 2% commission! More fool me ... or you if you decide to hitch your wagon to these donkeys.Describe Acorn Estate Agents in Camberwell in three words?Clueless, asinine, unprofessional.
5/5
TrustpilotGood Company
Dealing with Alex Sealey at Acorn, Helpful, polite, straightforward and a thoroughly nice bloke all the way through. Didnt end up completing with them in the end (long story) but would't hesitate to use them in future, mainly due to his handling of my enquiry this time out.
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat service from Naomi May during the…
Great service from Naomi May during the relet of our property in Bermondsey.
Thanks Nigel for leaving a review of your experience. We are very pleased that you were happy with service you received from Naomi during your re-let.
5/5
GoogleMy wife and I were really pleased with the service provided by Aidan in the Beckenham office. He really went the extra mile, something I've not seen from letting agents in the past. A personable and professional person who obviously takes pride in his work.
Thanks Dominic for taking the time to provide us with a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Aidan. If I can help further you know where to find me! :) Thanks. Andrew Roberts - Customer Relations Manager
2/5
TrustpilotIncredibly poor experience as a tenant
Incredibly poor experience as a tenant. Consistently not answering to emails, many broken promises and frustration. After a month in the flat, some things promised to be fixed when we moved in are still broken. Takes a lot of time and effort to deal with, avoid if possible.
26/03/19 Dear Renato. I have spoken to the Property Management team and I believe that you have now spoken to one of our Team Leaders. The items that were conditional on the let being agreed were dealt with promptly, but I do understand that you raised a number of issues after you moved on. Obviously agreement on these items is required by the landlord and our PM team had attempted to achieve without delay but appreciate that our communication could have been better. I can only apologise for this and am sure all items will be resolved very soon. If I can help further please let me know. Thanks. Andrew26/03/19 Dear Renato. I am sorry to hear about your experience. I will investigate and come back to you. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotI am a landlord
I am a landlord, and I used Acorn to let my property. At the end of the first year of the lease, I asked for a renewal of the tenancy for another year. They dropped the ball at every turn. We are now well into the renewal period, and I am still waiting for confirmation as to whether I even have a contract with my tenant. Last I heard (about 3-4 weeks ago), the tenant had comments on the contract I had e-signed, and it was in the agent's hands to take care of this. I chased but no response. When I called over a week ago, the particular agent who was responsible for my file was on holiday (again - not the first time). I asked (pleaded) for someone else to step in and finish the job but was told I would just have to wait for my agent's return the following week. A week has now passed, and I've heard nothing from her. The worst part is that I already paid them the (high) fee they charged for such a simple job (as I had assumed the contract was done when I e-signed - stupid me, I shouldn't have done this). I will not use this agency ever again and would caution any other landlord to avoid them.
5/5
TrustpilotEnergy and enthusiasmKevin Ashton at the Brockley branch of…
Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.
1/5
TrustpilotThis was by far the worst tenancy and…
This was by far the worst tenancy and property management experience I have ever endured in my 10 years of living in London and now Sutton at Northumberland House. I have recruited roles in PM and can assure you that the standard of property management is exceptionally low, it was rarely visited, and security was frequently used to fill in the gaps. It takes months for anything to get fixed and communication is at a minimum. Tenants should be at the heart of the business, not a number and forgotten about. My advice would be to go to a more reputable property agent. Avoid, you will regret dealing with them...
5/5
GoogleEddie and Oliver at the Beckenham office have been great, often going the extra mile to ensure things kept moving by chasing legal teams, purchaser and seller accordingly and keeping eveyone up to date. Very professional at all times, great communicators so highly recommended
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Eddie and Oliver. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotUnprofessional liars who try to take your money before an offer is even accepted
A very unprofessional company with very unprofessional staff, Nicholas impartcular. I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job. Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.
1/5
TrustpilotProfessional thieves!!! Beware of them.
Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.
5/5
GoogleIt has been an absolute pleasure working with George while we were looking to move in to a new apartment. He understood our requirements patiently and clearly, and showed us exactly what we were looking for in the very first day. After that, he was very diligent in following up with us on all of our questions and communicating on what the next steps were. I have been very impressed by the genuine care and professionalism with which he dealt with us.
5/5
GoogleWe -sadly- have ample experience with letting agencies both in London and internationally and we have never been as impressed with a real estate agency as we have been with Langford Russell in general and Jack Cuthbert in particular. The level of genuine care and diligent attention for details has made us feel valued and well treated and it has meant we felt like we are forging a strong relationship to last us through the years not conducting a mere business transaction. Excellent service!
5/5
GoogleI have been renting in and around London for the past 10 years and have always been hesitant to use estate agencies due to bad experiences in the past. Thankfully Langford Russell have been great. They have consistently provided fast responses, helpful information and they turned the referencing process around very quickly. Jack in particular has been a pleasure to work with, always going above and beyond to help wherever possible. If/when I move on from my current property I will certainly be getting back in touch with Langford Russell.
1/5
TrustpilotI am following up to my prior review to…
I am following up to my prior review to let everyone know that Acorn continues to drop the ball. After the last episode - where they managed somehow to 'forget' about an ongoing lease renewal I had asked them to take care of, letting the matter slip well into the renewal period and then failing to address with me or my tenant any of my tenants comments on the terms of the lease - I now find myself having to apologise to my tenant for their incompetence. I have now returned from a business trip to find a letter dated February 26, indicating that they still had not received my instruction to complete the legally mandated gas inspection. In fact, I had instructed them, in an email dated Feb 18, which I have since forwarded to them.To their credit, the manager did contact me following my last review to apologise and offer a very small discount off their renewal fee (which was very high considering it's simply some paperwork for a renewal). And he was able to do something to ensure the agent in charge of my account sprung into action. But this was only because of his intervention.At the end of the day, Acorn can't keep tabs on anything they touch. I would strongly caution against using them. My only reservation is that the entire estate/rental agency industry is rife with incompetence, so I don't know if other agencies will be better. I do believe the industry is in need of greater regulation and oversight.
5/5
GoogleI had an amazing experience with Kelly from Langford Russell. She made the process of buying our house very smooth. She is very responsive via phone/ email this lead to reduced stress during the buying process. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Langford Russell, Beckenham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, West Wickham won Trusted Agent.
