Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSo I used KFH to purchase and again to sell my property in Beckenham so a fair amount of experience with them from both sides of the sales process.
It's pretty obvious to say that whether buying or selling a house, it is a relatively stressful time, and one wants to feel as though they are being looked after - This was certainly the case for KFH. Siobhan was very involved in the purchase of my property and then both Siobhan and Dan in the sale. I had regular updates, and although the expected hiccup buyer and seller side, KFH made sure that house (especially sale side) was in constant process. I rejected one offer, but undeterred they pressed on and found me another buyer which completed, and I really appreciated the professional tenacity.
All in all, I would definitely recommend them, it might be worth adding that I did use 2 other estate agents in the sales process, so there is a point of reference for this praise!
Thanks team, and keep up the good work.
Montague · 23 June 2019
★★★★★ 5/5
GoogleWe initially didn't go with KFH to market our property because we looked at cost, however the agent who was working for us was not pro-active so we decided to give them a go after all. I have to say the level of service was a step up and they were excellent. Dan was excellent, they got the property pictures done quickly, kept us updated on feedback and were pro-active with viewings. They secured our buyer and we then recommended them to our neighbour. They then sold her property too. Normally once the sale is agreed, the agent's take a back seat but not on this one. Siobhan Melaugh was absolutely outstanding. She single handedly took responsibility for the chain we were in, regularly chased and updated and went toe to toe with Solicitors giving them feedback and doing everything she could to organise exchange. I do not believe we would have exchanged without Siobhan's tireless efforts and help. If every agent and solicitor had her work ethic and determination, moving house would be simple. Thank you Siobhan, you were brilliant.
Trig · 23 June 2019
★★★★★ 4/5
GoogleI initially listed my home with the sales team but the market dipped and I would not agree to the massive drop the sales team seemed able to justify. I then listed it with the lettings team and I was delighted with the response. Several visits were arranged in a matter of days. After 1 week I had to reduce the advised monthly letting fee by £150 which was frustrating but after approx. 2 moths my home was successfully with all terms acceptable to me.
2 concerns: 1. KFH overpriced both the sale and the letting fees initially so do your own research first; and 2. When house sales decreased I wish someone from the lettings team had approached me with letting as a possible option.
NANCY INGLIS: Nancy was my lettings agent and was, from day one a 1st class negotiator. She listened to everything I expected and no prospect visited my home, who did not fit the brief I had provided. Nancy was great to work with, very personable, easily contactable with a real approachable and fun personality. I enjoyed meeting her and I could tell her clients enjoyed working with her too. A truly exceptional professional.
Ellie · 23 June 2019
★★★★★ 5/5
GoogleWe were well assisted by the KFH Beckenham team on our process of buying our house. A special thanks to Dan Chapman who understood our requirements since day one, advising us about house viewings and by accompanying us throughout the process exceptionally. Once the offer was accepted we also started working with Lee Austin who was extremely supportive in explaining all the steps or any of our doubts, with useful advice. We would definitely work again and recommend the team.
Elsa · 23 June 2019
★★★★★ 5/5
GoogleI have found KFH to be a really good and proactive agent for me during the sale of my flat. My first buyer unfortunately pulled out however when I found a second buyer Jonathan really did the business and got the sale over the line. I'd heartily recommend KFH and Jonathan in the Beckenham branch! Many thanks Jonathan and all the team.
Barry · 30 December 2022
★★★★★ 4/5
GoogleKFH Beckenham is the sellers agent for a property we are buying in Beckenham and they have been excellent in terms of responsiveness, proactiveness, and overall customer care and attention to detail. Dan Chapman is the agent we have personally dealt with and he has been fantastic throughout; attentive, friendly and professional, Dan was the driving force throughout the entire chain in terms of getting our process to a point of exchange.PositiveResponsiveness, Professionalism
Richard · 22 June 2021
★★★★★ 5/5
GoogleOur agent Kerri Georgiou was very helpful and showed us the property twice without any hassle. She gave us all the information we needed and always responded very quickly to our queries. It was pleasant to have an agent that was supportive in a stressful process. We would 100% use her services again. Tony & Olivia
Anthony · 22 June 2023
★★★★★ 5/5
GoogleSonny was helping me with a letting in the Beckenham area and was extremely helpful and accomodating from the beginning. He went out of his way to send me an offer form and kept me updated whenever anything happened with regards my application and I didnt have to chase or request an update once.
Would highly recommend using KFH and thanks for all your help Soony.
James · 22 June 2022
★★★★★ 5/5
GoogleJoshua was amazing from start to finish!
He took time to find the perfect property for me and my family. Great communication and couldn’t recommend him enough. We are so appreciative of all his hard work
Tinika · 17 August 2024
★★★★★ 5/5
GoogleJoshua has been outstanding from start to finish. He has been consistently helpful, highly responsive, and always willing to answer any questions I had. His dedication and support have made a significant difference in my experience.
Cacau · 17 August 2024
★★★★★ 5/5
GoogleSiobhan and the rest of the KFH team have been amazing. The particular flat I was trying to buy had been on with another agent who just kept ignoring me, KFH responded immediately to my enquiry and I now have an offer accepted. Siobhan has been brilliant at liaising with both parties solicitors and kept me informed the whole time. Moving this time round has been far less stressful compared to agents I've dealt with in the past! I would definitely recommend KFH to both sellers and buyers.
Gabi · 2 July 2018
★★★★★ 5/5
GoogleRecently I've been searching for a property for myself and my other half. To my luck, Josh was the one dealing with my search. He was on the search every day, letting me know about any properties that have come available. He's been a total star! I have not rented previously, so this department was something new to me! Josh had explained the whole process of renting to me and managed to answer all of my questions without a problem. He is a huge asset to the company! With this attitude you'll go far! Thank you Josh!
Livss · 23 June 2018
★★★★★ 5/5
GoogleI bought a property through KFH completing on 28/9/17. I was particularly impressed with Siobhan Melaugh who was excellent at returning calls; and ensuring that all parties were kept informed. There was a long chain, and Siobhan managed it effortlessly. She's a consummate negotiator with a friendly personal demeanour (which calmed me down when things got stressful). I'd say Siobhan was very knowledgeable and tenatious. The rest of the team were polite and friendly always passed messages and returned calls. Thanks to Siobhan the sale held together and I'm about to move into my dream home. 🤓🤗
Sally · 23 June 2018
★★★★★ 5/5
GoogleWe have recently exchanged on our flat in Beckenham, Siobhan Melaugh valued our property for a realistic but a price that we were extremely happy with and Anca sold it, she negotiated a great price for us and kept us updated throughout the process, she was right there hand holding the sale through to exchange of contracts. We also used their pannelled solcitors and Esther was amazing also, always free to answer any of my queries. The team are so communicative and proactive. A pleasure to deal with. I would reccomend KFH Beckenham to anyone buying or selling.
Patricia · 23 June 2018
★★★★★ 5/5
GoogleWe have literally exchanged today via KFH Beckenham after a very difficult, complicated and drawn out process driven by 2 buyers and their solicitors. I cannot say how amazing Dan Chapman and Sophie Johnson have been throughout this process. When we originally decided to put our house on the market we debated whether to go through an online service and now I'm so pleased that I didn't. These guys have not only acted as consummate professionals, but offered emotional support and understanding over and above the call of duty. We were originally with a different Agent for over 6 months, we then went to KFH who had us under offer within 2 weeks, unfortunately due to circumstances further down the chain it fell through, however the first person booked in after we went back on the market put in an offer which exchanged today. If you are thinking of going with Purple Bricks, don't, its not worth the few quid you save, my only regret was not contacting Maxine and her team in the first place! P.S. The Solicitor KFH recommended was just as good. Cracking team, 100% would use again.
Joshua · 23 June 2018
★★★★★ 5/5
GoogleSiobhan and the rest of the KFH team have been amazing. The particular flat I was trying to buy had been on with another agent who just kept ignoring me, KFH responded immediately to my enquiry and I now have an offer accepted. Siobhan has been brilliant at liaising with both parties solicitors and kept me informed the whole time. Moving this time round has been far less stressful compared to agents I've dealt with in the past! I would definitely recommend KFH to both sellers and buyers.
G · 23 June 2018
★★★★★ 5/5
GoogleThe service was amazing, I was kept in the loop and informed of everything at all times along the process.
Paul was so professional and helpful from finding a place that was compatible with me and the actual moving in process. Really went above and beyond. I would recommend anyone to use KFH Beckenham.
Also Nancy was very helpful and straight forward when it came to the paper work. She made things very easy to understand and was on call for any queries I may have had.
Five star service!
Krishna · 23 June 2018
★★★★★ 4/5
GoogleI have used KFH to buy property's and also used them to let out my property.
I have always found the company professional and very helpful.
Being a New landlord I was made to feel at ease by Ismail Huseyin who informed me of what was required from me and was very knowledgeable in this area.
Due to knowledge and professionalism I am pleased to say that I was able to get the right tenant into my property . One year later and no problems with the letting,and would strongly recommend Ismail to anyone planning to let out there property.
Great customer service !
Thank you
Mr Reid
The · 23 June 2018
★★★★★ 5/5
GoogleWe found KFH to be first class. We sold a house in Beckenham and had Siobhan as our agent. Siobhan and team were always very efficient and communicated really well. They gave us realistic advice whenever we asked for it - what to accept and what to reject when negotiating. We got access to another view from Maxine (who manages the sale team) when we needed it. Siobhan was also very persistent on our behalf when we needed her to be - making it happen rather than sitting around waiting.
Ed · 23 June 2018
★★★★★ 5/5
GoogleWe had an absolutely great experience renting a property with KFH. Our lettings negotiator Josh was superb; he really did go above and beyond for us. Josh was an extremely polite gentleman and was very patient and understanding to our situation which had been very stressful before dealing with KFH-he really is a credit to the company. Any time we called the branch and spoke to other members of staff we found them to be equally as pleasant and the whole experience has been very stress-free we are new relaxing in our new home with thanks to all at KFH, Beckenham.
Heidi · 23 June 2018
★★★★★ 5/5
GoogleA huge thanks to Simone, Ismael, Nancy, Cleo, Josh and Samantha, dream team :)
Fantastic service from start to finish! The whole team were on hand to make the process hassle free and easy. A professional yet friendly approach to every question we had which made the experience of moving into myself and my partner's first home stress free and exciting! From viewings, to offering, to paperwork, it was all seamless. Couldn't recommend highly enough!
Ben · 22 June 2020
★★★★★ 5/5
GoogleI cant praise the service I received from KFH enough. Catherine was outstanding in her attentiveness and she was not alone. Every time i went into the office, I was made to feel very welcome. They even printed out some documents for me as printer at home was out of ink. Top class service
Andrew · 22 June 2023
★★★★★ 5/5
GoogleWe have just exchanged contracts on our house purchase and couldn't be happier with the help and support we received from David Rogers at KFH Beckenham. He was always on hand to take our (numerous!) calls and help answer our queries. David was always kind and professional, and we really appreciate all his help!
Jordana · 22 June 2023
★★★★★ 5/5
GoogleMy wife and I had a great experience with KFH Beckenham. During the sale of our property we were dealing with a team of people who really cared. Despite a few ups and downs at the beginning of the sale Jack Greenhalf was fabulous at always keeping us up to date and returned our calls and emails promptly pretty much the same day. Thank you for all your efforts Jack! It was not easy but you have achieved it.
H · 23 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
