Jones and Chapman Bebington reviews

★★★★★ 1/5

Trustpilot

I can’t do offensive words but if I…

I can’t do offensive words but if I could I would. Jones & Chapman of Liscard, Wallasey, have put our experience of buying our first house a living nightmare. They are the biggest bunch of cowboys, feed you lies, use bullying tactics to take more of your money. The manager Helena has no interpersonal skills, is very demanding and ever so rude. If you are considering selling or buying your home please avoid! Save your money and go to Harper & Woods instead.

Jayne · 5 July 2022

★★★★★ 5/5

Google

The team here helped us find our frst home, mortgage and gave continued support well above and beyond what was expected of them throughout the process from finding us the right mortgage deal through to completion. They were on hand to help and advise us and gave us honest advice when things got stressful which massively helped my partner and me get through quite a turbulent transaction. Highly reccomend, and we will definitly continue to work with them in the future.

James · 18 June 2022

★★★★★ 5/5

Google

Absolutely superb service from Dave and the team, nothing too much bother and always on hand to help. Professional service from start to collecting the keys, thanks for all your help.

Simon · 18 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional incompetent Agents

I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.

Lee · 14 April 2022

★★★★★ 5/5

Google

Class from start to finish, thanks to Matt, Becky and Octavia for all of your help!

Jamie · 11 October 2023

★★★★★ 5/5

Google

Joe and Jess were extremely helpful and kind to me and my family during the move in. They were fast and efficient and got us into our new home in under 2 weeks. Highly recommend Jones and Chapman Bebington. Thanks again.

Shaun · 18 June 2020

★★★★★ 1/5

Trustpilot

Not about consumer experience but more about interview process feedback. Terrible.

Shoddy company. Terrible interview process. If I had gotten an offer for face to face interview I would have turned it down.

Lauren · 4 August 2025

★★★★★ 1/5

Trustpilot

I’d give no stars if I could

I’d give no stars if I could. I’m a cash buyer and have left numerous voicemails ( no one ever answers) emails, emails through right move and in fact right move themselves emailed them with my details too when I told them I can’t get through. I messaged their face book page- still nothing ! This has gone on for over a month. I’d never try and sell through them. There’s a property I’ve been trying to view for over a month !!

Lou · 26 March 2022

★★★★★ 1/5

Google

Absolutely rubbish, came to value house and tried to cancel as wanted day off. Asked for valuation to be sent by email, couldn't even do that. The branch is full of kids who don't want to sell houses and sit and talk about their customers while other customers are sitting there. Disgusting service. Had to give a star to post. So here a star for the terrible service.

Will · 18 June 2023

★★★★★ 5/5

Google

Dave has been an absolute legend helping facilitate my move through Jones and Chapman. He was attentive to my requirements and was very reliable. I would recommend this branch highly!

Swag · 18 June 2022

★★★★★ 5/5

Google

Thanks to Rebecca & Octavia for there help navigating me through my first house purchase.

Charlotte · 11 October 2023

★★★★★ 5/5

Google

We sold our house through Jones and Chapman Bebington. Octavia Parsons and the entire team were extremely professional and a pleasure to deal with. They kept us informed throughout the process and we’re always available to answer queries and go the extra mile. Moving house is stressful but the Bebington team at J&C really helped to make everything run as smooth as possible

Una · 11 October 2023

★★★★★ 1/5

Trustpilot

Disgusting and Dishonest service

Tried FOUR TIMES to meet with one of their mortgage advisors just so we could get a viewing and they flaked out EVERY TIME, what a complete waste of time not to mention money we spent on travelling to their office. Then they have the nerve to send us adverts for other properties that 'we may be interested in', making this whole experience reek of a bait and switch. If you, reading this right now are the said mortgage advisor or had any part to play in this then I hope you are ashamed of yourself for brazenly messing us around and the absolute least you could do is compensate us for the time and money wasted.

Don't · 30 October 2021

★★★★★ 5/5

Google

Great Service, The team in the Bebington office were excellent in the sale of the House. Thanks to Kyle, John-Paul & Darren, the house sold quickly . Gillian also helped progress the problems with the conveyancing. Thank you

Tony · 18 June 2020

★★★★★ 1/5

Trustpilot

Avoid

Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as promised. Very lay back estate agent, offer accepted and I didn't receive the letter confirmation until 2 weeks after. They didn't do the ID check of the buyer until days after. From my experience, I would not believe whatever they said.

Emily · 21 September 2021

★★★★★ 5/5

Google

Big thanks to Rebecca for making our mortgage renewal so easy and straightforward! Would definitely recommend!

Gareth · 18 June 2023

★★★★★ 5/5

Google

We have had an excellent experience with this branch so far, everyone is so polite and helpful. Responses to queries are swift and informative too. Rebecca, our mortgage advisor, is so kind and helpful. She provides regular updates, is brilliant at addressing any issues that arise, offers relevant and up to date information and gives knowledgable advice on services and products available. Rebecca works very hard to get you the best and most appropriate products needed. I will definitely be recommending this branch, and Rebecca in particular, to friends and family😊PositiveResponsiveness, Quality, Professionalism, Value

Caitlin · 18 June 2021

★★★★★ 1/5

Trustpilot

I received poor service from west kirby office

Rang and arranged for evaluation. To begin with a member of staff from west kirby office arrived late. Then rather than give me the evaluation said he would let me know. 24 hours later ive heard nothing. By the way we are selling 2 houses at same time . I rang again and was told they would get back to me , which they didnt. My experience has been no communication and poor service and due to this jc have lost sale of two houses

Frenchy · 30 March 2021

★★★★★ 1/5

Trustpilot

*Avoid this estate agents* at all costs…

*Avoid this estate agents* at all costs They are refusing to release my sons deposit the landlord doesn’t live in the country, and has not reported any problems yet this company still doesn’t release his deposit

Lynzi · 14 November 2024

★★★★★ 5/5

Google

My experience of Jones and Chapman has been professional and personable. Vicky was very helpful with any queries and the process from viewing a property to moving went extremely smoothly!

Michelle · 18 June 2021

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity

Răzvan · 1 November 2022

★★★★★ 1/5

Trustpilot

Bebington branch.

Bebington branch. Went to view a property with Jones and Chapman at a prearranged time to have the door shut in my face as agent had other viewers. Attempts to escalate to senior managers met with resistance Poor communication and customer service Reluctant to return.

Alan · 22 May 2024

★★★★★ 1/5

Google

They have really bad service and they made us struggle a lot small issues like certificates giving us a lot of demand in order to get a renter and in the end they gave us a renter who apparently where really good with paying rent on time and where the best ideal people for us. But they actually don’t have the money to pay even for the the second month.

Jibu · 18 June 2022

★★★★★ 1/5

Trustpilot

I am writing this review as a potential Frustrated Purchaser

I am writing this review as a potential purchaser of a house on their site, the house was setup on a “modern auction”, which is short for “estate agent gets a lot of money and everyone else involved either gets less or pays more”. However my feedback is not based on that it’s about the complete lack of transparency of the purchase process or aspect of it.. The property sale page mentions it being sold under “modern auction” and refers to T&C.. and that where it ends with a reference, I searched the site there is no mention of “modern auction” anywhere about from the page where it’s, not what this means including..When the sale isWhat the terms of the sale areLegal pack availability (if any)The cost of the process...Nothing zip zero.. lack of transparency... just a bit but here is the kicker we were told twice VERBALLY only. That the fee was £6k... ( this is on a house with a “guide price of 63k ) no details on whether this was including or excluding VAT. However since it not written down anywhere on the site It could be a arbitrary figure.The “modern auction” is a rip off at the best of times and is under investigation by trading standards, due to lack of transparency. However Jones and Chapman if you are reading this please not there is a huge difference between lack of transparency, and no transparency with no supporting information available on you primary sales portal.

Simon · 29 July 2020