Jones and Chapman Bebington reviews

★★★★★ 5/5

Google

I just wanted to thank Jake from the bottom of my heart how grateful I am to him. We have had a hell of a year with our first house falling through and the broker we used who just let us down then every single broker turned us away without even looking at our case. Our confidence and trust was so shattered. From the minute we spoke with Jake, he was there ready and willing to help. He listened to us, respected us, and actually treated us like people not just by judging us by our credit scores. The past few months have been one of the hardest most stressful times of my life, but Jake has been there every step of the way to reassure us and keep us constantly updated.Jake you deserve recognition for all your hard work and dedication throughout this process and I can’t even begin to be able to thankyou, this means everything to our family. I can’t recommend you enough. Jones and Chapman Bebington also always so welcoming and whole team so professional thankyou guys! We finally have our dream home!!!

Michelle · 25 March 2025

★★★★★ 5/5

Google

We're on our way to completing the purchase of our first house and Jake has been our mortgage advisor. The whole process has been straightforward, and Jake has been really helpful, friendly, and responded quickly to our many queries. Would highly recommend to anybody who's looking to buy their first house - thanks Jake!

Alex · 16 October 2025

★★★★★ 5/5

Google

Ben has been amazing in helping us sort out a long term let - we've been looking for some time through other services, and Ben helped us get into the viewing quickly, and we found out same day whether or not our application had been accepted. Since then, he's been perfect at helping us get everything sorted. Ben at Jones and Chapman is a star! 💖

Lilith · 21 May 2025

★★★★★ 5/5

Google

We have recently sold and now bought a property through Jones & Chapman Bebington and we have been so impressed with the level of service we have had from start to finish! Clare the branch manager has been instrumental in the sale of our property but now also our onward purchase she has really gone over and above and we can not thank her enough. The rest of the team we dealt with Simon, Amy, George, Gemma, Megan to name a few were always on hand to answer questions and concerns and all played a big part in the process. If you are looking to sell or buy look no further than these guys they are the best around and you will not be dissapointed! Thank you so much to Clare & all the team ❤️

Neil · 19 March 2024

★★★★★ 5/5

Trustpilot

Firstly i want to begin with how…

Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.

Miss · 30 October 2025

★★★★★ 5/5

Trustpilot

Shout out to Rebecca and Sue (prenton) x

Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx

Sara · 9 September 2025

★★★★★ 5/5

Google

Thank you Ellie for an excellent service provided by yourself for J&C you have been extremely helpful and knowledgeable with great communication throughout the whole process of renting out my first home. I would recommend you to anyone if I was ever unsure about anything you where at the end of the phone with all the answers. Thank you .

Chay · 28 September 2024

★★★★★ 5/5

Google

We have been very impressed with Jones and Chapman when selling our apartment in recent months. The team have been extremely proactive and professional. Clare, Octavia and Gemma were very approachable, with good industry knowledge, and willing to answer all our questions, as we were going through the selling process for the first time. They made our lives very easy. I would recommend them to anyone looking to sell a property in the area. Many thanks.

Nathan · 21 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Jones & Chapman a Bebington to sell my property, and I couldn't be happier with the service I received. Their professionalism, market knowledge, and attention to detail made the selling process incredibly smooth. I highly recommend for anyone looking to sell their property with confidence. Special mention to Claire and Octavia for always taking my calls and keeping me updated. Thank you for a job well done!

Andy · 21 October 2023

★★★★★ 5/5

Google

I was impressed from the initial visit we had for a valuation from J&C. All the team were clear and explained everything fully and what to expect. Their feedback was good and they were readily available for any queries. I would not hesitate to use them again in future. Thank you to Clare and her team in Bebington.

Craig · 24 August 2024

★★★★★ 5/5

Google

I had a great experience working with Both Ellie and Katie were friendly, professional, and made the documentation process easy. Communication was clear and timely, I wouldn’t hesitate to recommend them.

Mohammed · 10 August 2025

★★★★★ 5/5

Google

Megan was a huge help with purchasing our first home. She is professional, knowledgeable and a brilliant communicator. Our lender was exceptionally slow, and Megan consistently chased them to push our case through which was much appreciated. She also helped us a lot when our solicitors made mistakes. We would recommend Megan to anyone - thank you again.

Jack · 18 April 2024

★★★★★ 1/5

Trustpilot

PLEASE DON'T USE THEM. RUBBISH

PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.

Steve · 12 February 2026

★★★★★ 5/5

Google

My experience with Jones and Chapman has been great from start to finish. My mortgage advisor, Rebecca was knowledgeable, easy to speak to and happy to answer any questions I had - big or small. This put my mind at ease during a time which can be particularly stressful as a first time buyer. I would highly recommend Rebecca and those at Jones and Chapman to anyone looking to buy or sell.PositiveResponsiveness, Quality, Professionalism, Value

A · 18 June 2022

★★★★★ 5/5

Google

Many thanks to Jamie & the Bebington team for their help, advice & patience! Looking forward to a happy conclusion 🥰 …

Ann · 13 June 2025

★★★★★ 5/5

Google

I dealt with Katy and Tom @ Jones and Chapman . Both were very pleasant to deal with . An extra thank you to Katy for being so helpful and for the advice she gave me. As Trust is important to me , she was truthful and honest all the way through my dealings with my property that I rent out

Rita-Ellen · 22 August 2023

★★★★★ 5/5

Google

Megan has been so helpful in my buying process. As a first time buyer, I knew very little. Megan took time to explain each stage of the process to me and has helped me find the best products for me. She was always patient and took time to …

Issy · 16 April 2024

★★★★★ 5/5

Google

Katie and Ellie were both amazing through the whole process, made renting my first home a great experience with finding me lovely tenants. Definitely recommend!

Kiera · 16 April 2025

★★★★★ 5/5

Google

Ben has been a big help with making the process as easy as possible! He always checks in and answers any questions we have.

Simonas · 27 April 2025

★★★★★ 5/5

Google

Ben has been really helpful getting our move-in arranged, and keeping us informed. He has made the experience far easier!

John · 28 April 2025

★★★★★ 5/5

Google

Rebecca was really helpful throughout the purchasing process, showing clearly all the mortgage deals available and the overall cost, allowing me to make an informed decision. Octavia, Clare and Eve were really professional and always quick to respond, enabling the process to go through quickly. Wouldn’t hesitate to recommend or to use again myself. Thanks!

S · 22 August 2023

★★★★★ 1/5

Trustpilot

Complete scammers and theives

Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now

Rebecca · 10 November 2025

★★★★★ 5/5

Google

Clare, George and Gemma were extreamly helpful during the sale of my property. They were never to busy to answer any questions I had, would always return all calls and kept me updated on the sale. I would recommend the Bebington Branch to all.

Keith · 19 March 2024

★★★★★ 5/5

Google

Jake Gaskell at Jones and Chapman provided excellent help for us when we had queries and concerns for the mortgage process during the initial consultation. He consistently provided us with fast responses and continuously communicated with us during our house search. I would highly recommend going through Jake for any and all mortgage queries, the service he offered during the consultations were of a bespoke quality.

Alfie · 23 March 2025