Jones and Chapman Bebington reviews

★★★★★ 5/5

Google

Both Kyle and Jess were both fantastic with our move last month. Previous experiences with letting agents havent been very good but they made the whole process really easy and smooth. We would recommend Jess and Kyle of Jones and Chapman to any landlord or future tenant.

Katie · 19 June 2019

★★★★★ 5/5

Google

Fantastic team. Thank you for making everything go so easy. Special thanks to Melissa. Becky and Dave. The girls are beautiful. Dave ain’t but he helped me so much. Bless you x

Loft · 18 June 2022

★★★★★ 1/5

Google

Highly avoid them! I had to change my review from 5 to 1 since we left the property. We were tenants for two and a half years no delayed in payments. We asked for unfurnished, fully empty property regarding we have our own items they ignored our request, so we put everything mainly garbage to the garage to collected it. After two months they finally came and took it. We left the property a month ago and they holding back the deposit regarding where are those items and etc. I had to explain them you took it. We have more than enough evidence for TDS to do the legal steps as it started today. Disgusting company it is cooperate with sequence home who are threatening you with abusive letters regarding our 3tier drier can not be put on our front porch, but nobody care that the community garden with full of waste and steel spike which is too dangerous for our toddler to walk their even with us. If you lettings with them brace yourself for taking photos and written evidences as we done thankfully. Definitely you going to court to get your deposit back.

Mihaly · 18 June 2022

★★★★★ 1/5

Google

Nearly 2 months after moving out of our rental we have still not had any sign of our £1300 deposit back no correspondence from Rory if he exists? The lettings manager in branch can't even get a response from him she has emailed and rung him! Don't want to bad mouth the company, but what can you do the evidence and lack of action is shocking, Vicki in branch doing her best but contact elsewhere is impossible will send 3 more emails today to senior management but not holding my beath. To be continued......... Asked for an extension but then ignored it just to prolong it no evidence got all my money back it just took the best part of 6 months w@nkers

Mark · 18 June 2022

★★★★★ 5/5

Google

Jake Gaskell from the mortgage advise team has been amazingly helpful throughout the buying process! Definitely recommend

Adam · 16 September 2025

★★★★★ 5/5

Google

Recently dealt with the Jones and Chapman. Jess and Kyle have been amazingly helpful and professional all the way through. They were very quick at replies and solving any problems might come across. Would highly recommend the company. Jess and Kyle were great to deal with. Although everything signed and sealed now their after sale service s amazing too. Look forward to dealing with these guys in the future again. Thanks.

Gökhan · 19 June 2019

★★★★★ 5/5

Trustpilot

Had a very positive experience with Ann…

Had a very positive experience with Ann the sales progressor at J&C Liverpool, what wasn’t the easiest (or shortest) of sales/purchase Ann was always on hand to answer any questions and was always updating me every step of the way.

Lisa · 7 December 2023

★★★★★ 5/5

Google

Very happy with the service I have received from jones and chapman bebington from the valuation to current date. Clare the branch manager was extremely professional, informative and knowledgeable. My home has only been on a few weeks and been sold. Octavia and Gemma have been extremely helpful and friendly throughout. Would highly recommend jones and chapman bebington.

Gerad · 21 October 2023

★★★★★ 5/5

Google

Rebecca Brown has been amazing, getting us the best deals on all aspects of our mortgage. Her friendly manner put us at ease as soon as we walked in. Would recommend going here for advice, all questions were answered and everything was done promptly. Thank you!

Chris · 18 June 2023

★★★★★ 5/5

Google

Moving into my new home was so much easier than expected! Having dealt with other agents previously I was sceptical but Jess was very professional from the beginning and moved me in within 1 week! Great service.

Paul · 19 June 2019

★★★★★ 2/5

Trustpilot

First impressions count

I went into the Prenton branch to speak to one of 3 people. The young girl on the front desk went to the back and was followed out by a colleague This lady stood there not a hello, good morning or how can I help but stood there and shrugged her body as if to say “what do you want”. Un beknown to me this person turned out to be the manager. Well first impressions count and I was so not impressed. It felt like I had interrupted her. The ladies I have been dealing with have all been helpful but by god this manager needs to change her body language.

Joanne · 13 April 2024

★★★★★ 1/5

Trustpilot

I enquired about a property for sale…

I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware

Duncan · 26 March 2024

★★★★★ 5/5

Google

Our experience with Jones and Chapman in Bebington has been great. Melissa, the agent we dealt with, went above and beyond to match our needs and queries. We would absolutely recommend this to our family and friends and to anybody else. Great service and professionalism. Thank you so much, Anna and AntonioPositiveResponsiveness, Quality, Professionalism

Antonio · 18 June 2022

★★★★★ 5/5

Google

Rebecca was cracking, helped us out no end from start to finish and kept us informed throughout, even managed to secure our mortgage at a cheap rate the evening before the rates were due to be hiked up too. Can't recommend highly enough!!

Stephen · 18 June 2023

★★★★★ 5/5

Google

I must admit i am very I am very impressed with the Bebington branch. Jess who I have been dealing with regarding the rental of my flat was so professional and also kyle. jess made it all very easy for me I didn't need to stress they are an asset to the company. I called in the Bebington branch the other day and they were so friendly. I have dealt with Jones and Chapman before but I have been more impressed now than before. I wouldn't hesitate to recommend them. Great service. Thanks so much for making it easy for me :-)

Margaret · 19 June 2019

★★★★★ 5/5

Google

I have just moved into a rented property through Jones and chapman and couldn’t be happier with the service provided. Katie from the lettings team was amazing and made the whole process so easy and it ran very smoothly, causing no stress to myself. I will definitely be using them again in the future.

Jasmine · 22 August 2023

★★★★★ 5/5

Google

Rebecca stepped in at short notice and recently assisted me with obtaining a first time buyer mortgage after a poor experience elsewhere. She was always on the end of the phone/e-mail and went above and beyond in assisting with any questions. I couldn't recommend Rebecca and the team at Jones & Chapman highly enough - thank you.PositiveResponsiveness

James · 18 June 2021

★★★★★ 5/5

Google

Excellent service Staff are very helpful, understanding and supportive Highly recommend to anyone within the area looking to sell/buy

Paul · 16 April 2025

★★★★★ 5/5

Google

Great team and service provided by Jones and Chapman Bebington office. Successfully rented and now manage two of my properties. Jess has been particularly brilliant at making sure this was possible!

Kyle · 19 June 2019

★★★★★ 1/5

Trustpilot

One star is too much for this agency

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

Samantha · 2 February 2025

★★★★★ 5/5

Google

Renting a property...went well..Eve was brilliant at showing ourselves around and although hasn't worked long there shes is a great asset to them..Dave looked after the paperwork side and signing for keys etc....very happy many thanks 😊 …

Donna · 18 June 2023

★★★★★ 5/5

Google

Very happy with with our service from Ellie at Bebington, she was really helpful and friendly.

Ellie · 16 April 2025

★★★★★ 5/5

Google

Rebecca was brilliant and really helpful in explaining everything to me as we went though. Ensured I understood everything and made sure we got the best deal possible going forward for my remortgage. Would definitely recommend.

Kim · 18 June 2023

★★★★★ 1/5

Trustpilot

I would give 0 star if I could

I would give 0 star if I could. I put an offer to a house in Little Sutton which they said the offer was accepted. I informed my solicitor, they asked for my funds, etc. Today (after a week later) the guy named “William Allanson” form Jones & Chapman called us saying “Sorry but there is a higher offer for the house”. I am so outraged. I now understand that they continued showing the house and getting new offers. This is unethical and unprofessional. Such companies and people should not be in the sector.

Dilek · 27 September 2023