5/5
GoogleEllie Koppenaal has been very efficient in helping me with any queries I have and keeping my updated. Very good at her job!
Trusted Agent profile · Beaumont
Red Rock Estate Agency Beaumont reviews
★★★★★
860 reviews across 2 platforms
Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT
Red Rock Estate Agency's office in Beaumont, at Red Rock House, is rated 4.5 out of 5 across 860 reviews on two platforms, including 658 Google reviews rated 4.6.
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Reviews
Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
Google5/5
GoogleRed Rock Estate has been very professional and efficient in handling any issues or inquiries I have over the past years. A special thanks goes to Kim, who goes the extra mile to resolve my issues and is incredibly responsible. Thank you very much for the excellent service!
5/5
GoogleI have recently purchased a flat in Colchester managed by Red Rock with Charlotte Luck as my property manager. I would like to say that I feel lucky that she is my contact with this company. A first class communicator , nothing is to much trouble and takes the time to explain how things work .. a really great ambassador for your company professional and approachable ...thankyou !!
5/5
GoogleCharlie and Richard are an absolute pleasure to work with, and a total credit to Red Rock!
5/5
GoogleCharlotte has been brilliant since moving into the Dutch Quarter, she's incredibly helpful and a real credit to Red Rock property management!
5/5
GoogleIt has been a pleasant experience with Red Rock. Cherise Williams was very responsive to all of our concerns and communicated effectively.
5/5
GoogleWe have been working with Red Rock for a while now and one issue we face with other property management companies relates to prompt attention on receipt of invoices and processing these for payment. This has never ben the case with Red Rock. Megan ,Emma and Jack in accounts do the company proud when it comes to working with their contractors and the mutual respect shines through. Always courteous and professional, it's a pleasure to deal with them. Sean CFO Larbre Construction Services LLP.
5/5
GoogleThis review is specifically for Shahid Hussain, who has been a great help in dealing with a small leak in my flat's bathroom within a building that is managed by Red Rock. In the past their communication and responsiveness was not great, but with Mr. Hussain as the main handler now, the issue was sorted out very quickly and professionally. I was included in email correspondences and had several phone calls with Mr. Hussain, who reassured me that it would get fixed as soon as possible and showed genuine care for my well being and safety.PositiveResponsiveness, Professionalism
5/5
GoogleRed Rock (RR) has just taken over management of the apartment block where I live from a previous company, under RTM. Staff have been excellent so far. I would like to single out Stacy Head one of the credit controllers at RR for particular thanks. Stacy dealt very promptly and professionally with queries concerning the transfer of a credit amount from the previous company and explaining terms of an invoice of an invoice to me in a very clear way. Thanks also to Stacy and her colleagues Jess and Megan for their help too with a separate query.
5/5
GoogleChloe was a great help setting up my contractors payment details. Invoices hopefully now being processed.
5/5
GoogleRed Rock provide an efficient service, providing maintenance and help when required. I personally have found Kate Hawes along with her colleague Stacy Head super helpful & alway eager to work a problem through.. I'm happy that there is a team that has stayed with the company as there is nothing more disappointing that a continental staff turn over ...well done .!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAppalling. The most aggressive and nasty management outfit I have ever experienced. Complaints about their lies as to their rights under the lease and aggression ignored, threats to break in when they should be asking politely for a favour, attempts to pass on their own legal costs to flat owner. Avoid at your peril.
Agent replied · 11 June 2024
Dear Lorna, The first request for access in to your property was sent on the 2nd January 2019, with three further letters being issued to you via post and e-mail, including follow-ups via telephone, all to no avail. It was only when the final letter was issued to you enforcing the terms of the Lease that you chose to respond stating that you still refuse to provide access to allow us to deal with the rodent infestation that your fellow leaseholders have had to endure since the start of the year .A similar instance also occurred when your property was being rented via short-term holiday let against the terms of your Lease, which resulted in the Management Company being forced to take legal action against you as a result of disregarding numerous correspondence whilst your property was let to those who wanted to party all weekend at the expense of everyone’s quiet enjoyment. I hope that you start to comply with your lease obligations so that everyone else in the building can return back to their normal lives.
5/5
GoogleI phoned at the beginning of this week and spoke to Tracey. She was amazing and so helpful. I work in retail and it’s hard to find people with outstanding customer care. She is a credit to you company, look after her!
1/5
GoogleUtter disgrace. Sent invoices to old email account. When no reply received proceeded immediately to selling the debt on without attempting to contact leaseholder despite having postal address and mobile telephone number available. When contacted refused to discuss situation My advice to landlords would be to stay well clear of this company if you wish to maintain good relations with your tenants.
Agent replied · 11 June 2024
Dear Mark, I am sorry that you are unhappy with the response from the team. We do not sell on your service charge debt , where we are unable to recover this from the leaseholder it is passed to a debt recovery company to recover. It is your responsibility to ensure that we have the correct details, I remember previously that you had asked for your demands to go to your book keeper who it turned out was receiving them but not passing them on to you. I trust the situation is now remedied but if not please contact me personally.
1/5
TrustpilotRRPM - a despicable management company
RRPM manage our residential block of retirement flats. We used to have the notorious Firstport (Peverels) who consistently ripped us off. These lot are no different. They just put up service charges by 10% - double inflation. I pay my service charge every month. Unfortunately my bank missed one payment in December due to the fact RRPM only allowed you to pay in ten month blocks not twelve, so the bank stopped one month early. That £266 charges had now turned into a demand for £1,500 because their legal arm BRADYS have taken me to court. RRPM never send out details statements, not do they have an address you can contact them, it’s always ‘do not reply’ They didn't reply to FOUR emails I sent in March enquiring about why they put 'BRADY SOLICITORS WILL BE IN TOUCH' on letter to me - this is no way to treat retirees. It is pure harassment. How are these management companies not accountable? They prey on elderly people, most of whom do not fight back. We are not some corporate body however we are being treated as if we are. Their tactics are 'an iron fist in a velvet glove'. Age concern please take note. This company should be up for ABUSE.
5/5
GoogleChloe responded to my query quickly and professionally. It's nice to get a quick turnaround on a request, thanks Chloe.
5/5
GoogleHollie was extremely helpful and she made sure that followed everything from start to end. Great customer care and service.
5/5
GoogleStacy Head was extremely helpful with my query and gave me a swift response.
5/5
GoogleChole Griffin was very helpful and prompt with the service she provide including following up via email. Thanks Chole 😀👍 …
5/5
GoogleBeverly Barnard was very friendly and helpful. If any issues occur I would be happier for her to deal with it.
5/5
GoogleContacted red rock for a query I had raised previously. Stacy got back to me promptly and gave me the right guidance and details. Thanks Stacy for the excellent service.PositiveResponsiveness, Professionalism
5/5
GoogleI contacted Red Rock Property Mananagement regarding service charge accounts in respect of our flat. I was promised a call back which I received. I spoke with Stacy Head who was extremely helpful and efficient and resolved my query and answered all my questions clearly. Red Rock. Red Rock are definitely the best of the property management companies that I have dealt with.
5/5
GoogleI was already frustrated contacting with Red Rock regarding my flat and my situation. I cant even imagine what I would do if not amazing help from Stacy Head. She was open mind and she had listened all my issues with so much patient, that I’m still surprised she handled it all so well, that even for a second Ive forgot about my frustration.
5/5
TrustpilotGreat firm, Great people!
I've been working with RedRock for quite some time now, and I can confidently say they are a pleasure to deal with. It's so important to work with good people who you can trust and rely upon. Their communication is second to none and it's evident they really do care about their customer and client.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Red Rock Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beaumont.
