Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI wouldn’t recommend this management company to anyone who wants a reliable representative to keep their property and accounts well maintained. A high turn over of inexperienced building managers meant an incredibly low level of customer service (so much so that the customer did more work than the management agent). Poor, almost non-existent communication even when highlighted to upper management, with residents constantly having to chase the management agent even when items were marked as urgent. Additional to the above, management of finances was handled very unprofessionally, with the management agent not paying/refusing to pay contractors on time and incurring debt on customers behalf without highlighting the need to do so, then charging interest. Zero responsibility accepted for any errors made. A terribly company run by an inexperienced and unprofessional team. 1 star is being generous. If I could give a lower rating I would.NegativeResponsiveness, Quality, Professionalism, Value
Alan · 10 June 2021
Agent replied · 11 June 2024
We are disappointed that you have chosen to leave such a negative review following our decision to walk away from the management of your building. As you are aware, we dealt with matters beyond the realms of our management agreement as part and parcel of our annual cost, dealing with snagging claims for and on behalf of the owners both individually and collectively which even included senior members of the team meeting with the BLP on-site at no cost, hosting a number of evening meetings with the residents, again at no cost. There was an expectation from owners that a number of maintenance items should not be paid for via the service charges and, as a gesture of good-will, Red Rock provided financial remuneration on a number of occasions in attempts to convalesce the relationship. As a amalgamation of these heightened expectations, we felt it necessary to service notice upon you as it was no longer viable to continue the working relationship and so we are saddened to see this review. We wish you all the best with your new agent.
★★★★★ 5/5
TrustpilotExceptional customer service
Exceptional customer service! I was issued with a penalty charge notice for my vehicle being parked at Caelum drive. Stacy and Kim helped to cancel the parking charge notice promptly when they were informed about the situation and as I own a property on Caelum drive they were very helpful to get this penalty charge notice removed from the parking management company. I would recommend them anytime and for any kind of customer service.
Ganesh · 13 September 2024
★★★★★ 5/5
TrustpilotPositive experience always from Stacy Head.
I have had the pleasure of dealing with Stacy head (credit controller) few times now, relating to queries I had on my account and she is so helpful, professional and replies to emails promptly. I was charged £90 late fees but after explaining my situation, the charges were removed from my account immediately. I have also spoken to her on the phone before, very polite and professional. Every query I have had has been dealt with swiftly by Stacy. She is amazing!
Suad · 29 May 2024
★★★★★ 5/5
GoogleI had a recent query that I was concerned about. I spoke to Stacy Head from Accounts. Stacy dealt with my query efficiently, keeping me posted on its progress and its successful outcome. Stacy was polite and put my mind at rest. Thank you very much Stacy.
Pauline · 10 June 2023
★★★★★ 1/5
TrustpilotAbsolutely appalling service, integrity and accountability.
Gave us 3 months notice as no longer doing blocks under a certain size, then on the end date advised they would not be handing over funds and financial information for up to three months post termination leaving us unable to function or pay anyone. Following many weeks of chasing and escalating to the MD he claimed they held no unaccounted for funds. Once they finally handed over they in fact held £27k of our funds the whole time. Despite numerous requests for an explanation the MD Adrian Chilvers then refused to respond despite agreeing to do so once the handover was complete. Sadly you can't give zero stars so it pains me to have to give them one. Avoid at all costs.I will add I placed this same review on Google and Adrian did reply to that by completely failing to address any of the factual detail above and instead replying with rhetoric and falsehoods. Please read that if you want to understand the nature of the company
Shaun · 16 May 2024
★★★★★ 1/5
TrustpilotDon't touch any property run by Red Rock
From the lack of timely accurate information when purchasing my flat to requests for additional payments I have had nothing but constant issues with Red Rock. It doesn't help that they have no other local properties to me in Brighton (they sent one of their H&S people from Dagenham for a 30 min check). Cost of the cleaners is outrageous and any small thing you get charged for. Currently trying to bully us with very high cost quotes for some roofing work which is only a priority because the tenant downstairs, Sainsbury's local, have complained about leaks. When I raised an issue they did nothing for months.If you see Red Rock is the Management company, my advice, stay well clear.I hope new legislation is passed ASAP to protect leaseholders from these type of companies
Justin · 14 May 2024
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Karen Lewis at Red Rock Property Management. Karen has been extremely responsive, helpful and makes herself readily available for calls at any times to discuss any issues ongoing with a site managed by Red Rock. I would highly recommend her and I look forward in continually working with her in the future.PositiveResponsiveness, Quality, Professionalism
Dino · 23 October 2021
★★★★★ 5/5
GoogleGreat, efficient serviice in particular Kaine and Olivia. Very helpful and processed my request quickly.
Thank you for a confident service
Karen · 9 November 2024
★★★★★ 5/5
GoogleReally great experience working along side Red Rock. The team are always on the ball and a pleasure to speak to especially Charlie, Hitesh and Leonie. I look forward to continuing working along side Red Rock far into the future!
Luciano · 12 November 2023
★★★★★ 5/5
GoogleBeverley was incredibly helpful and efficient. I requested something and it came through almost immediately. Beverley was very polite and organised. I was delighted that my issue was resolved completely in one call.
Heather · 10 April 2024
★★★★★ 5/5
GoogleAnette was quick to update my personal information!
Victor · 26 April 2025
★★★★★ 5/5
GoogleI have recently dealt with Stacy with an accounts query on behalf of a Landlord. Sometimes you speak with Block Management Agents and you wish you hadn't, but Stacy was friendly and sounded genuinely happy to help resolve the query. Stacy looked into it and came back to me really quickly so I was able to reassure our Landlord. Thank you Stacy!PositiveResponsiveness
Carolyn · 10 June 2021
★★★★★ 5/5
GoogleDealing with Ellie has been a pleasure. She has been responsive and diligent when asked documents which she has sent promptly.
Pilar · 27 October 2024
★★★★★ 5/5
TrustpilotGreat Service
Stacy has been great re the service charge management. Always keeping us up to date on the balances and payments.
Mark · 5 November 2024
★★★★★ 5/5
TrustpilotDealt With Jeremy Doran what an amazing…
Dealt With Jeremy Doran what an amazing gentleman very helpful and solved all my queries a credit to your company.
James · 1 November 2024
★★★★★ 5/5
TrustpilotAmazing staff
Megan Parrish is always a delight to deal with. Leonie is always helpful whenever a leaseholder raises a query. Thank you for making our jobs effortless.
All · 25 July 2024
★★★★★ 1/5
GoogleLack of communication and care. Georgina and Naz have NOT BOTHERED to reply to residents after getting their initial payment. We are disappointed but not surprised as this is the trend for management companies that we have experienced. Residents will not be making any more payments.
Blue · 10 May 2024
Agent replied · 11 June 2024
Dear Blue Neptune,
Please can you contact me so that i can understand the issues at property@rrpm.co.uk, FAO Adrian Calver, thank you.
★★★★★ 5/5
GoogleJane Messenger was truly a huge help in providing both prompt & useful responses to my requests.
I cannot praise highly enough for such support, and can confirm Jane is a great asset to Red Rock Estate & Management- thank you again!
Oliver · 14 August 2023
★★★★★ 5/5
GoogleI had a parking query that was unresolved by the parking company for some weeks, but after a couple of calls with Hollie at RedRock all was clarified and resolved in no time. Great service, thanks Hollie
Jeffrey · 12 December 2023
★★★★★ 5/5
TrustpilotExceptional customer service.
Exceptional customer service from Vicky. Efficient, and delivered excellent results.
Mr · 13 June 2026
★★★★★ 5/5
GoogleMegan the team leader was absolutely amazing at answering my enquiries, she went above and beyond to help me in anyway possible, Megan is a credit to your company, she's such a kind lady that makes you feel like she cares about you .
Mary · 10 June 2023
★★★★★ 5/5
GoogleAmazing the service from Ellie Koppenaal, Redrock
When I moved to this new house, I was afraid of finding another unhelpful property management staff as in my previous experiences. I’m positively surprised by the kindness and focus on finding solutions. Ellie has been wonderful!
Julieda · 10 June 2023
★★★★★ 5/5
GoogleRed Rock property have been our agents for a few years now. Have had no issues in particular Stacy Head in Finance has been ever so helpful over the last year and always responds efficiently and quickly whenever I have a query. Thank you
Patricia · 10 June 2023
★★★★★ 5/5
Trustpilotvery polite and always cheerful
very professional ,very helpful and provide useful
information
Miroslav · 26 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
