5/5
GoogleRed Rock helped me with everything I needed; it felt like I had a friend supporting me in my search. Thanks again, and I highly recommend the service!
Trusted Agent profile · Beaumont
Red Rock Estate Agency Beaumont reviews
★★★★★
859 reviews across 2 platforms
Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT
Red Rock Estate Agency's office in Beaumont, at Red Rock House, is rated 4.5 out of 5 across 859 reviews on two platforms, including 658 Google reviews rated 4.6.
Reviews
Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
Google5/5
GoogleI had a few queries regarding my service charge payments and it was sorted swiftly by Stacy. She was prompt at responding to my emails and I am happy with everything overall. 29/5/24 - I have had the pleasure of dealing with Stacy head (credit controller) today again, relating to queries on my account and she is so helpful, professional and replies to emails promptly. I was charged £90 late fees but after explaining my situation, the charges were removed from my account immediately. I have also spoken to her on the phone before, very polite and professional. Every query I had, has been dealt with quickly by Stacy. She is amazing!
5/5
TrustpilotFlexible payment options
Stacy was really helpful in arranging a payment plan for Service Charges. She kept me informed throughout the process and was very responsive in her emails.
5/5
TrustpilotMegan Parish and her team have been…
Megan Parish and her team have been amazing to me.. everyone giving their best.Congratulations to the team they deserved the best customer service feedback possible.
5/5
TrustpilotStacey has helped me with many payment…
Stacey has helped me with many payment queries which have been many over the years and i have found Stacey to be very responsive and articulate which I really appreciate. Stacey has always provided all the necessary information and steps and has also promptly followed up when I have not responded. Stacey has also gone above and beyond in pointing me to the correct contacts when I have had matters to address outside her day to day role.Akshay
5/5
GooglePoppy Roswell at Red Rock was very helpful resolving a recent issue we had with our contractor on site and parking (Watford). she understood the situation quickly over email and efficiently responded. Really appreciate how you communicated so well !
1/5
GoogleWe used Red Rock in our block for almost 3 years. Their level of service and responsiveness is appalling. We had many issues with them even after we decided to change the management company. Currently, there is an open dispute with them about unpaid invoices to contractors and the use of our funds. It's gotten to the point where we are looking for legal advice. Do not use this company. Update: Following up after Red Rock's comment below. They have failed to justify where our funds were spent and haven't provided evidence to justify the disputed charges. We are now receiving unpaid overdue invoices which should have been paid with the allocated funds for the period that Red Rock mismanaged. Red Rock have now stopped answering our emails and phone calls to resolve the issue.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Dear Daniel, The accounts for our last period of management have been provided to your new agent and these show a surplus at the end of the service charge year. At handover, your new agent was provided with all books and records, along with any invoices that were outstanding and handed all funds we were holding. It would appear that your new agent has not dealt with the outstanding invoices which has now resulted in them instigating debt recovery. I am happy to review and resolve and specific queries you have but as of yet we have not heard from you or your new agent, We have not been contacted by either yourself or your agents relating to any queries relating to the handover, funds and invoices. Your new Agent will be able to tell you where they have spent the funds they were passed as they have been managing your development for 8 months.
5/5
GoogleI have only dealt with Ellie Kopenaal who went above and beyond in helpfulness. I asked for some information which she replied to very promptly. I didn't fully understand the information so she explained it all to me patiently and again, promptly - and she was never anything other than polite and helpful in all our conversation. Keep up the good work Ellie, an excellent employee.
5/5
TrustpilotThank you Megan Parrish for all the…
Thank you Megan Parrish for all the great work this year. Your team have been amazing this year, looking forwards for the next year.
5/5
TrustpilotStacy Head
Stacy has been great since the landlords have moved managing agents. She has been very helpful and responsive with lots of post handover queries and always very professional in her responses.
5/5
GoogleIncredible service from Charlie K and the team. They've been a pleasure to deal with. He was always on hand and kept communicating with me throughout our engagement. Thank you Charlie for your excellent service and for always being so supportive throughout.
5/5
TrustpilotHolly has been prompt and very helpful
Holly has been prompt and very helpful. I feel confident that if I contact her she will make the effort to support me
5/5
TrustpilotStacy Head is very help full..She…
Stacy Head is very help full..She sorted out my problem so quick which I Was dealing with other team from long time...She is soft spoken..Kind by heart..I am just so thankful to her.
5/5
GoogleCharlie Windley has been so helpful and provided excellent service. Always easy to get hold of and quick to solve any issues and answer questions.
1/5
GoogleOur Service Charge rocketed by 70% in just 5 years courtesy of Red Rock. Landlords and flat owners - be aware. Red Rock are convincing and will say all the things you want to hear but actions speak louder than words, once you've signed up it's game over and they will begin to gradually extract money from you. They will create 'issues' that need repairing, charge extortionate amounts for contractors to repair and then hide it all in a confusing set of accounts blaming it on 'an aging building that needs maintenance and repair'. The block of flats they look after for us is not old (1960's build), there is no lift to maintain and no major works have been done yet the Service Charge has rocketed 70% in just 5 years.NegativeValue
Agent replied · 11 June 2024
Dear Ali, We are disappointed to read your recent review below from a development of which we hold such strong relationships with many of the residents who have always been very complimentary of our services since taking over management back in 2015. Unfortunately, during this time, service charges have regrettably increased largely due to circumstances beyond our control as managing agents. The biggest example we can give is the extraordinary insurance claim for subsidence in which not only incurred a very large claims excess to be paid but also had a significant impact on the future insurance premiums for the development, of which makes up a third of the fraction of the overall service charge amount for the development. As such, I’m sure you will understand why service charge levels have therefore increased as a direct result. Nevertheless, we are constantly working with the Directors in reviewing expenditure and ensuring the necessary works across the estate are completed and the overall appearance upheld. Additionally, we’re regularly finding different ways to make savings on service charge costs and are hopeful that a reduction can be introduced as from the next financial service charge year. Whilst we completely understand your frustration with the increasing service charges over recent years, we hope the above explanation goes some way to helping understand the reasons why costs have unfortunately risen. Should you have any further questions or queries, please do not hesitate to contact the office.
5/5
TrustpilotRed Rock team always very…
I always find the Red Rock team very responsive to any queries...Thank you to Stacey this morning for her prompt and courteous reply.
5/5
GooglePoppy always responds quickly to any emails or communications and always keeps me updated.
5/5
TrustpilotStacy dealt with my problem quickly and…
Stacy dealt with my problem quickly and efficiently. Very helpful and kept me up to date throughout.
5/5
TrustpilotFantastic service by Beverley!
1/5
GoogleWe have had a high pitched alarm going off in the building for three days now and when contacted they answer with "we have contacted a contractor and are waiting for them"....the girl on phone had absolutely no empathy or professionalism and just replied, with zero emotion, with the same scripted answer when asked when further questions asked ...she simply could not be bothered.
Agent replied · 11 June 2024
Dear Richard, I am sorry that your experience was less than satisfactory, the lady you spoke with certainly did not mean to come across in this way. I understand that alarm was silenced late on Friday 16th September a few hours after you had called us. Should you have any further queries please do please contact me directly. Adrian.
1/5
GoogleBeen really disappointed with the service i have received. I have been waiting 3 weeks for a reply on a query about getting the corridors re-decorated which seems a simple task to sort. This is one of many issues we have had and they have taken a long time to sort. Really disappointed with the price we pay for the service we are getting.
Agent replied · 11 June 2024
Dear Georgia, Having now discussed the matter with your property manager, I understand that we are in the process of obtaining quotes and discussing the works with the Freeholder and you have been advised of this. In terms of the other issues you have raised, these items are paid for from the service charge which we collect from all leaseholders, if payment is late or withheld then services have to be restricted as we cannot pay for works when we do not have the funds. I am sure you understand this. Should you have any further queries please do not hesitate to contact us at property@rrpm.co.uk Adrian
5/5
GoogleAwesome service from Hitesh our committed block manager. He resolved all of our issues and went above and beyond his duty again. Queries were dealt with extremely swiftly with professionalism. Communication was brilliant throughout and he kept me updated at every point which was very helpful. Thanks again!
5/5
TrustpilotStacy responded quickly and clearly,
Stacy responded quickly and clearly, She helped with my issue and made it work! Absolutely great stuff!
5/5
TrustpilotExceptional customer service
Exceptional customer service! I was issued with a penalty charge notice for my vehicle being parked at Caelum drive. Stacy and Kim helped to cancel the parking charge notice promptly when they were informed about the situation and as I own a property on Caelum drive they were very helpful to get this penalty charge notice removed from the parking management company. I would recommend them anytime and for any kind of customer service.
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