Trusted Agent profile
★★★★★
187 reviews across 1 platform
122 Poplar Road, Bearwood B66 4AP
Connells's Bearwood office at 122 Poplar Road is rated 4.0 out of 5 across 187 reviews on 1 platform, including 187 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Bearwood office, from every platform, shown as written. First names only.
5/5
GoogleThis particular branch of Connells have been great in helping me purchase my first property. A special thanks to Punam Gogna (mortgage advisor) for helping me secure my mortgage and going above and beyond to overcome any hurdles even after she had done her job and didn’t need to help us any further. Would highly recommend.
5/5
GoogleHad such a good experience with this estate agents! I sent an enquiry with Rightmove about renting my flat out and Bearwood Connell's rang me after about 10 seconds- it was astonishing and set the tone from the beginning! Pam then came round to view my flat that week, gave me some really good advice and clear guidance, and within a few weeks it was ready to go up for a tenant. Within one day of being on the market, Pam had found a lovely tenant for me at the price I had asked for, and helped both of us sort the tenancy agreement and all the admin. It has been so smooth and easy all the way through and Pam has my business for the future as far as I'm concerned, she's brilliant. Thank you!
5/5
GoogleI experienced excellent customer service from Shannon and the team with what was a very difficult sale for external factors. They went above and beyond the call of duty because they put the customer first and want to provide the best service possible.
5/5
GoogleDori has been outstanding to deal with. Very quick with responses and dealt with a complicated application professionally and timeously. Very happy with the service received from Connells Residential Lettings.
5/5
GoogleExcellent service throughout the entire process. I was especially impressed by the after-sales support provided by Jeevan who went above and beyond his call of duty in order to assist me. Many thanks Shannon, Jeevan and Abdal. Would definitely recommend!
1/5
GoogleVery bad experience dealing with them last year. Especially when it came time to leave. Scammed me of my deposit.
Hi Rimzy, I'm sorry to hear about your experience with us last year. Please contact us at complianceresidential@connells.co.uk so we can look into this further for you. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had an excellent experience with the staff, in regards any questions to always get back to me and frequently updating with stuff regarding the property. Highly recommend!
5/5
GoogleI wanted to put my house up for sale and Mya came round for valuation and explain things to me, a lovely young lady and very knowledgable, they worked really hard to find a buyer
5/5
GooglePam is an asset to connells, she made my transition smooth. She remembers every single details of the clients. Her ability to speed things up is amazing. You can't be homeless with Pam. Once again I want to say big thank you to Pam.PositiveQuality
5/5
GoogleScott and his team supported us fully throughout a very difficult move. Always on the other end of the phone with helpful advice or maybe just a bit of reassurance when needed. I would full recommend using these guys as they see it through to the end and get the right result! 5 stars
5/5
GoogleThanks to Dori and Arun for helping me get a property in bearwood. Speedy service and setup, would definitely work with them again!
1/5
GoogleThese guys bite more than they can chew and with this said I would never recommend them to anyone. If a classroom had 60 children and 1 teacher, imagine what would happen. Well that’s these guys right here. Other than their mortgage advisor - who is faultless the rest are simply an unorganised mess. I wouldn’t touch the Bearwood branch with a barge pole.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
5/5
GooglePam is a great asset to connells. Found me tenants quickly, kept me well informed and overall has been incredibly professional, helpful and efficient. I Will definitely be using Pam again to deal with my portfolio. Thank youPositiveQuality, Professionalism, Value
1/5
GoogleI sent requests to view a few properties, they only responded to the most expensive one, then failed to show up at the agreed time.
1/5
GoogleThe worst estate agents I have ever come across over my 10 years in investing. The whole team are a group of muppets that lack knowledge of their surrounding properties nor do they know how to seal a deal off. Been offering these guys on a property they are selling and they do not accept offers despite being well over asking price and seem to only want to accept offers if you take their other services like a mortgage through them. There seems to only be one person taking care of all properties: Jeevan, young little chap that only messes you about further. I will definitely be speaking to the director of connells as this is unacceptable and tarnishing their name but also the property ombudsman as this is very unacceptable and shameful on their part.
1/5
GoogleI had booked an appointment for my house valuation. A date and time were agreed upon with a valuator(confirmation received by text followed by email). A few days later, I got a call from Connells stating the appointment had been cancelled because they didn't cover the area. I was told another local branch would be in touch to arrange an appointment for the same day and time I had booked initially. Unfortunately, this was not the case. I am struggling to comprehend why it has taken a few days to recognise the valuation has to be undertaken by another branch. Undoubtedly, this can be validated when the address is taken.
1/5
GoogleWhat's the point in having phones lines when you never pick up? Ring Ring Ring
Hello J Singh, I'm sorry to hear about your experience with our phone lines. Please contact us at complianceresidential@connells.co.uk so we can address this issue promptly. Best regards, Lucy, Customer Relations Team
5/5
GoogleCustomer service is excellent and Im really happy about the service they provided .state agents who were interacted and communicated with me were so helpful and efficiently involved in making the renting process success.I could be able to discuss necessary matters with them at anytime and they were kind and cooperative enough to address most of my issues.As i am coming to the UK as a guest, I highly appreciate their efficient and honest service towards us. Thank you
5/5
GoogleMohammed at Connells Bearwood has helped us a lot in finding our perfect house. He's been a tremendous help. Much appreciated.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleWhat's the point in having phones lines when you never pick up? Ring Ring Ring
Hello J Singh, I'm sorry to hear about your experience with our phone lines. Please contact us at complianceresidential@connells.co.uk so we can address this issue promptly. Best regards, Lucy, Customer Relations Team
5/5
GoogleHaving moved from Scotland, I went to view more than 6 properties with no luck in a space of a week. However, when I called Connels Shaz from bearwood brunch was very professional throughout, she really valued my needs as a tenant at the time. The whole process was smooth, secured property within days. Honestly Shaz you came through for us and I feel that you are a testament to your organisation. Thank you!
1/5
GoogleBeing a property investor, I have dealt with many estate agents, so, when I tried to book an appointment for a property, they had no availability for over a week. My appointment was cancelled at an extremely short notice as the buyer had accepted an offer- so the delay in arranging an appointment adds up, as they knew there was an offer on the property. Moreover, they were supposed to get back to me about another property but they never bothered. The receptionist is curt and brusque. Overall, unprofessional.
5/5
Googlevery nice and sweet lady .
Many thanks for your fantastic 5* review Shagan. I will of course pass on your kind hearted words to our Bearwood branch. Best wishes, Lucy, Customer Relations.
4/5
GoogleBefore dealing with Connells, I had meetings and done site visits with other agencies and Shaz proved to be the best. Initial dealings were a little difficult but Shaz helped us through that stage and I would not hesitate to recommend her. The only thing we are disappointed with are the various outstanding maintenance jobs and state of rear lawn, which I would have expected to have been sorted before moving in.
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Connells's Bearwood office has 187 reviews across 1 platform: 187 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Connells is rated 4.0 out of 5 across all 187 reviews, and 4.0 out of 5 on Google from 187 reviews, checked 9 October 2026.
Connells, 122 Poplar Road, Bearwood B66 4AP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.