Trusted Agent profile · Bath
★★★★★
945 reviews across 2 platforms
Camden House, Bath, BA1 6EH
Strattons & Partners's office in Bath, at Camden House, is rated 4.7 out of 5 across 945 reviews on two platforms, including 285 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Strattons & Partners Bath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
TrustpilotAs smooth as can be!
Looking for a new home can sometimes be quite difficult but thanks to Alexander (Croydon) he made the experience that much smoother and I’m very thankful. Alexander ensured me that I will be booked in to see a property and he absolutely made it happen. I am now due to move in soon. Thanks once again Alexander!
5/5
TrustpilotHelpful and friendly
Gemma was very helpful in showing us our current property and working with us to eventually secure it. She was an absolute delight and made what is a normally a stressful process, a breeze.
Thank you for your lovely review. I will pass your comments on to Gemma. Thanks, Laura
5/5
GoogleAlex is a great agent and was absolutely fantastic from start to finish in handling my purchase in Bath. Nothing was too much trouble and he is really responsive and communicative. Wouldn’t hesitate to recommend.
5/5
GoogleExcellent service. Dylan and Alex were very responsive and attentive throughout. Superfast service. Went on the market at the end of February 2024. Offers received , then sale was completed with new owners moving in end of April.
5/5
TrustpilotAdem’s help and tenacity to find my…
Adem’s help and tenacity to find my housing was very incredible
Dear Mo Bob, Thank you so much for your kind words! On behalf of everyone at Streets Ahead, we’re thrilled to hear that Adem’s dedication and tenacity made such a positive impact in finding your housing. He’ll be delighted to know his efforts were appreciated! We’re always here to support you with anything you need in the future. Kind regards, Zoe Streets Ahead
1/5
TrustpilotLaziest agency I have seen EVER.
From the letting agents to property management agents to the accout department, they are all slow to responses as soon as you moved out. It takes them forever to process a deposit refund. I moved out middle of July 2024 and as of today, the end of Auguest I still have not received my deposit refund back.One day they said the property manager who was responsible for my account left their company and they didn't know I moved out. Execuse me? How poorly their management have to be to let such a situation happened? Shouldn't their manager of the property management apartment forseen all the handover to been done smoothly when someone left the company and have all their existing accounts been taking care of? They needed the tenant to informed them they have moved out instead of them reaching out to tenant before the lease expired.The other day they said they hadn't booked the move out check clerk to do the inventry check so they couldn't do anything. So I wait another week until they booked the clerk. When the clerk is done and have the report. They said they needed to wait the landlord approval that the report.When the landlord agreed the report was good. They said they need to book a professional cleaning before they can release the deposit. Oh, Hello? Shouldn't they have told me a cleanning is needed to be booked the same moment they told me they needed to do an inventry check?Week after week after week. Everytime I have to call them to learn the progress they made as they never response to your emails. And everytime I called, they would give you another new execuse why they couldn't release the deposit. No need to say they could never provide a date, or a correct time frame when I can have my deposit to be released.Before you sign the teneacy agreement, they gave you 2-3 days to make the deposit. When your lease expires, they will take forever to give you your money back. That's not so fair, innit?
5/5
Trustpilotwarm and a Great team!
our experience with the team has been wonderful. Of all the agents this has been by far the most great team with absolutely no hassels and mainly no hidden costs.A special mention to Emma and Estelle for their support during the process and not to forget a BIG Thank you for their wonderful complimentary gift.Best wishes
5/5
Trustpilotamazing experience with aibha stone…
amazing experience with aibha stone understood all of my wants and needs and welcomed me to find the perfect place for me and my partner.
5/5
GoogleAlex and Dylan were brilliant to work with from start to finish. They communicate fantastically well, couldn't be more helpful, and are diligent in everything they do. Would definitely recommend.
Thanks Andy for your kind words. We'll be looking out for you for your next property.
1/5
TrustpilotWithout fail the WORST experience ever
Without fail the WORST experience ever. They never respond at all, we still don’t have a second set of keys despite moving in five months ago, plenty of things on the contract not fulfilled by them and then have the nerve to contact us out of the blue claiming we are short on rent despite this being completely their doing. Utterly useless and unprofessional and will actively avoid them and encourage everyone else I know to do so. Please just avoid this useless organisation.
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
GoogleA faultless service. Dylan was efficient, responsive, pragmatic and respectful of time. Less than three months between marketing the property and completion having sold above the guide price.
What a home! And so speedy and above the asking price ... a great result all round ... thank you so much for letting us help you move - we really appreciate it.
1/5
Trustpilot2 holding deposits taken per house. Renters Beware!
Would advise renters to avoid if possible, despite it not being allowed they take 2 holding deposits, draft tenancies and references for the same property. Communication was good up until they had my money then they were absolutely awful and weren't straightforward. I was reassured that as I had paid the holding deposit, signed the draft tenancy and passed the referencing the property would be mine to move in into so giving notice to my current landlord made sense...to then being told there were 2 of us that paid the same money and this was standard practice for them as its not illegal so I shouldn't have given notice. The actual staff are polite enough when you actually speak to them but their integrity and actions are awful and immoral.
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
1/5
Trustpilot2 holding deposits taken per house. Renters Beware!
Would advise renters to avoid if possible, despite it not being allowed they take 2 holding deposits, draft tenancies and references for the same property. Communication was good up until they had my money then they were absolutely awful and weren't straightforward. I was reassured that as I had paid the holding deposit, signed the draft tenancy and passed the referencing the property would be mine to move in into so giving notice to my current landlord made sense...to then being told there were 2 of us that paid the same money and this was standard practice for them as its not illegal so I shouldn't have given notice. The actual staff are polite enough when you actually speak to them but their integrity and actions are awful and immoral.
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
GoogleI recently had the pleasure of selling my property with the support of Alex and Dylan from Strattons and Partners here in Bath, and I couldn’t be happier with the experience. From the beginning, Strattons were professional, knowledgeable, and incredibly responsive and constantly went above and beyond to ensure that every detail was taken care of, making the entire process smooth and stress-free. Their expertise in the local market was evident, and they provided valuable insights that helped me make informed decisions. Communication was excellent throughout, and I always felt well-informed and supported. I would have absolutely no hesitation in recommending Strattons and Partners to anyone looking to buy or sell a property. Alex and Dylan - a massive thank you once again for all your support and efforts in making my sale happen particularly in such challenging market conditions. Toby
5/5
TrustpilotHelpful and reliable
Have used this company many times over the years and highly recommend.Cerrone has always been extremely friendly and helpful with management and Phil has been brilliant on the sales side. Will use this team again in the future.
5/5
TrustpilotRecently I was viewing a flat through…
Recently I was viewing a flat through George Simpson from Purley Branch. He's been excellent and very professional. I had a lot of queries, he's got those answered from the vendor and turn round very quickly, I rate George very highly.
Dear Apurba,Thank you for leaving us a 5* review!We are delighted to hear that George provided you with an 'excellent and professional' viewing experience.Kind regards,ZoePA to Directors
5/5
GoogleDylan was professional and excellent throughout the purchase process. He kept us fully up to date whenever he had further information and knew when to ask the right questions to move the process along further down the chain. I fully recommend S&P
1/5
TrustpilotBad Experience
My experience with Streetsahead from the start was poor. Prior to moving into the property, the agent informed me that the parking space was for my car, however, after moving into the property, the other tenant informed me that the parking space was for his car. I informed the agent and landlord of the situation and both the agent and landlord advised me to sort it out with the other tenant and my car mirrors were smashed twice when parked on the major road. The staff also refused to give me a copy of my signed tenancy agreement, hence a complaint was made to the management and the issue was dealt with promptly.I moved out of the property after 2 years, cleaned the property and hired a cleaner, then requested for my rent deposit.The agent came back and informed me that the landlord has informed that he would be deducting from my deposit as the property was uncleaned after I had left. I contacted the landlord and he informed me that he was not aware of the the deduction and advised me to contact Streetsahead. However, I had taken a video of the property prior to handing over the keys and the property was clean and this will be dealt with legally. The two staff I had dealt with at the Purley branch were so rude and unprofessional.Please becareful of the information provided by staff.
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
1/5
TrustpilotFalling wall
The agency advertised a flat, showed to us, and we signed a rental contract. Then about two months AFTER moving in the landlord informed us that the property had a significant structural damage - one of the walls was, according to him, at risk of falling out (yes, wall falling out...believe it or not..). And here's a very important point - the condition of the the wall has not changed since the viewing/contract signing/moving in; and there was no new examination or anything; it turned out that the examination took place well before the property was advertised. Here's a quotation from one of the emails the landlord sent AFTER us moving in - '...until the wall is strengthened... [i.e. fully removed and re-built] '... cannot ensure that the window will not fall out and cause serious injury to anybody in the vicinity...' . So it seems to imply that the property was in an emergency condition when it was rented out, which is inappropriate and possibly illegal. Perhaps it's more of the landlord's fault than the agency's - that I don't know, I'm just stating this fact. In any case, the agency should probably take (some) responsibility for what it's advertising / renting out... Btw, when we moved out a year later, the wall was in exactly the same condition, and the new advertisement from the agency was not mentioning the issue in it at all...
Thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
5/5
TrustpilotCameron is a very genuine person and…
Cameron is a very genuine person and does his best to give positive results to both the tenant as well as the landlord. God bless you and keep up the good work.
Hi Irfan, thank you for taking the time to leave us a review. We are glad you had such a great experience with Cameron. Thanks, Laura
5/5
GoogleStrattons have been fantastic to work with in buying our first home, Alex and Georgie in particular have been great. Never pushy but always proactive and Georgie's communication is excellent. We understood the process every step of the way and there was a personal touch to Stratton's service that is quite rare. Couldn't recommend higher!
5/5
GoogleA faultless service. Dylan was efficient, responsive, pragmatic and respectful of time. Less than three months between marketing the property and completion having sold above the guide price.
What a home! And so speedy and above the asking price ... a great result all round ... thank you so much for letting us help you move - we really appreciate it.
5/5
GoogleDylan made our house buying process incredibly smooth, his communication style is responsive and efficient. I would highly recommend using Stratton + Partners, they go above and beyond.
1/5
TrustpilotThey let me without a place to sleep and with a huge financial damage
Cameron Alexander from StreetsAhead has been 3/4 weeks promising a house. He gave me a contract, took full deposit and 1st rent. They helped me to move the utilities accounts to my name and everything. I bought furniture to an entire house.At the moment to enter the house, they realised that the landlord was not aware of any of this.They let me on the street, with a house of furniture, without a place to sleep and said "it is not my problem".I am looking for legal advise on this.
Hi, thank you for bringing this to our attention. We would like to investigate this further, if you wouldn't mind sending some more details about your experience to talktous@streetsahead.info we can look into it. Thanks, Laura
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Tell us what you need and we'll put you in touch. Strattons & Partners Bath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath.
