Every review we hold for the Bath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLook no further than Strattons and Partners, Dylan, Alex and photographer Nick have all been outstanding throughout the process of selling my elderly Mother's house. They have been kind and sensitive in their approach, recognising that it's been a massive process for Mum and the family after 48 years in a happy home. Dylan gave Mum the time she needed and helped her complete all the forms required making sure she understood everything along the way.
As soon as the house went on the market Dylan and Alex had conjured up lots of interest in the house and in just over a week we had 2 offers. They were extremely diligent every step of the way and this resulted in a super fast completion , just 7 weeks after a offer was accepted.
Dylan has gone over and above helping us with so many other things along the way, giving us details of auctioneers and house clearance etc.
I have experienced many other larger estate agents in the past and been so badly let down each time, but Strattons and Partners take real pride in all the work they do for people in a very friendly and down to earth way.
Two things in particular that were excellent and I've not experienced with other agents before, were the family what's app group, so everyone knows what's going on at the same time, also the fantastic drone footage the Nick took of Mum's house and surrounding area.
We will be highly recommending you to everyone who is planning on selling their home.
Thank you so much again 😀
Rachel · 26 May 2024
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!
we rented a property from the Addiscome croydon branch and have never been so disgusted in my whole life. Our house was on cross road - it was infested with rat and mice - this was apparent from move in day. Mould started appearing in every room in the house. When you tried to get things sorted they where not interested at all and did not care about the health risk. never have i seen a business with such high staff turn over. They lied to us and the landlord. I would avoid at all costs. When we handed in our notice they tried coming over to do viewings even with the mould and rat issue! Avoid them!! would not even buy my dream house for a pound from them!
Jessica · 30 March 2021
Agent replied · 26 November 2023
Hi Jessica,We are sorry that you’ve had this experience. I appreciate it was a while ago now but I’m keen to find out what went wrong. Are you able to email me on streestaheadsocial@gmail.com so that I can look into this further for you? Thanks,Rebecca
★★★★★ 5/5
TrustpilotLouis was very excellent with the all…
Louis was very excellent with the all process It was very stressful but with Loise's hard work he makes it so easy. Louise you are the best and I very much appreciate you. Thank you Thank !!.
Priscilla · 6 February 2024
★★★★★ 5/5
TrustpilotI am very happy with the customer…
I am very happy with the customer service I have received . Joshua helped me through the process with everything I needed. I have nothing but the best words to say .I would totally recommend the agency .
M · 31 October 2024
Agent replied · 26 December 2024
Dear M Brati,Thank you for leaving us a 5* review!We are delighted to hear you are happy with the customer service Joshua provided you and we look forward to helping you again in the future.Kind regards, Zoe PA to Directors
★★★★★ 5/5
TrustpilotI had the best experience while…
I had the best experience while searching for a new property to rent. The guy called Ryan was extremely helpful and supportive and made the whole referencing process so easy and smooth. Very happy with the service!
Deimante · 29 January 2024
★★★★★ 5/5
TrustpilotKacey helped me with my property search…
Kacey helped me with my property search and really helped my family so I do appreciate it a lot
Clara · 25 April 2026
★★★★★ 4/5
TrustpilotHelpful Experience
George was able to provide useful properties aligned to the criteria I was looking for. He was timely and polite over email and very helpful when taking me on a house viewing.
Sid · 8 May 2024
★★★★★ 5/5
TrustpilotGemma has been extremely helpful for us…
Gemma has been extremely helpful for us helping us secure and move in she has been extremely kind and supportive and very patient
Leon · 28 July 2022
Agent replied · 23 October 2024
Dear Leon,Congratulations on your new home and thank you for leaving us a 5* review! We are delighted to hear that George Barnes provided help every step of the way.Kind regards, ZoePA to Directors
★★★★★ 5/5
TrustpilotWe have been dealing with Danny from…
We have been dealing with Danny from the Central Croydon office regarding purchase of a property which took a much longer time due to new developments in the chain. However, Danny has been fully focussed on getting every matters closed, consistently following up with each stakeholders, always reachable and extremely professional in his dealings. It has been a pleasure dealing with him..
Gautam · 5 July 2021
★★★★★ 5/5
TrustpilotI was helped by Enzo in the Norwood…
I was helped by Enzo in the Norwood branch who helped me find a suitable flat for myself and my son. Enzo was super professional and very prompt at returning texts and calls, he answered all questions and made the process very straight foreword& even kept in contact after collecting the keys to ensure we had settled in okay. Thankyou again Enzo.
NW · 17 June 2021
★★★★★ 5/5
GoogleAlex was fantastic throughout the whole process of selling our home. He's extremely responsive, knowledgeable and did everything he could to assist - especially helpful with us not currently being in the country. He helped push with timings and assisted with negotiations over the asking price
Would absolutely recommend, and work with Strattons & Partners in the future!PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 25 August 2021
★★★★★ 5/5
TrustpilotGreat experience
Great experience, well spoken gentleman and very friendly and approaching
Toby · 26 June 2026
★★★★★ 5/5
GoogleI am an expat in Australia buying property in Bath and tody was blown away by the work ethic, kindness and professionalism from @Dylan MacDonald at Strattons and Partners in Bath. Due to the time difference between Australia and the UK Dylan had to open for an inspection so I could see the property buyer video over the Easter Saturday weekend and did so without any reservations or all questions or issues and could not have been what helpful to myself and my sister and her family as we went through the process of viewing the property but much more importantly I've been struck and I won't mention names but the utter incompetence of a number of very swanky looking real estate agents in the Bath area, one of whom decided that not only they did not want my business by failing to return any phone calls or any messages but they were incredibly rude in how they delivered that messag. It is stunning to me that in an industry that only has service and relationship selling as value propositions that there are still people in this industry who think this is just a binary transaction business, I'm not going to mention the names of those people they're not worth not worth my time describing here because people like that deserves to go out of business quickly but I've got to say I would if I was ever buying or selling another property in Bath I would only use Dylan's business. He was exceptional and the exceptional was really just providing great service clear communication honesty openness transparency it's not hard but well done thank you
Angus · 26 April 2024
★★★★★ 5/5
GoogleReally happy with the service we had from Strattons, Alex was very helpful and supportive at all times.
Jamie · 10 December 2024
★★★★★ 5/5
GoogleWhat an enjoyable purchasing experience we have just had! From start to finish Dylan has been on hand throughout, communicating with solicitors and the vendor & relaying back to us without delay. Strattons are a thoroughly professional & approachable Estate Agents who I have no hesitation in recommending and personally using again. Thank you Dylan!
Sharon · 23 June 2022
★★★★★ 5/5
Trustpilotjasmine has great customer service and…
jasmine has great customer service and is well spoken and kept me informed. She is a wonderful worker
Shadia · 24 April 2026
★★★★★ 5/5
GoogleStrattons and Partners have just completed the sale of our home of 26 years. We were advised and guided by Alex throughout the process. We had some catching up to do on marketing methods in 2025! Alex, Dylan and Georgie shared the …
Phillippa · 14 September 2025
★★★★★ 5/5
GoogleI have had the most pleasant experience buying a property through Strattons and Partners, from first viewing of the property all the way through to completion. The agents have a great deal of experience, and were professional and respectful …
James · 14 October 2025
★★★★★ 5/5
TrustpilotNicole was absolutely amazing from the…
Nicole was absolutely amazing from the start to the end of my home buying process! Full of information and communication! Nothing was a problem!!Thank you thank you
Stacey · 19 November 2021
Agent replied · 26 November 2023
Hi Stacey, thank you for your review. I will pass your comments on to Nicole. Thanks, Laura
★★★★★ 5/5
GoogleAbsolutely brilliant
Friendly, efficient, patient and a joy to share my first house selling experience with
Well done Georgie, Dylan and Alex
Lyndon
Lyndon · 14 March 2026
★★★★★ 5/5
TrustpilotFeed back of George Barnes
So i get the house with another agent, but i would like to thank George Barnes who helps me to find a good property. But unfortunately i ended up with another House agent. Surely i will contact you again if i need something in future. Best of luck.
Akash · 2 March 2023
★★★★★ 4/5
TrustpilotI've been with this agent for the past…
I've been with this agent for the past year and have had a good experience. Abhiram has been very professional and gets things done. A way for good business achievements when all parties comply.
H · 21 February 2024
★★★★★ 5/5
TrustpilotExcellent customer service experience!
Absolutely excellent customer service experience! The team was very professional, yet warm and friendly. George and Emma made the process extremely easy; they gave simple explanations for scenarios that would otherwise seem complicated. I give them 5/5. I definitely recommend them as a high quality, all-inclusive Real Estate service provider.
Howard · 5 December 2022
★★★★★ 5/5
GoogleAlex was very attentive the whole way through our sale and purchase, kept us fully informed and was always on the end of the phone if we needed anything. There were a number of delays with solicitors and it was reassuring to have Alex on our side to chase them when we needed. Thanks!
Hannah · 23 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
