Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat rental service
Gemma provided wonderful service during our rental agreement process. She was diligent in her responses and provided detailed answers to our questions.
Gabriella · 3 April 2024
Agent replied · 25 December 2024
Hi Gabriella, we're thrilled to hear that you had a positive experience working with Gemma. We're dedicated to providing excellent service, and it's wonderful to know that Gemma's diligence and attention to detail made your rental agreement process smooth. We appreciate your feedback!
★★★★★ 1/5
TrustpilotWill never use them again
I’m very disappointed with the state of the property Chase Buchanan (St Margarets branch) rented to me. The landlord agreed that I could leave earlier and he asked them to contact me, but they haven’t done so and they haven’t even replied to my own last email asking how it’s possible they were not aware of the problems of this flat or they haven’t told me. Even if they couldn’t do anything now, they could at least apologise. I’ve never felt being scammed or treated poorly by any other agency before.
Dimitris · 13 December 2021
★★★★★ 5/5
TrustpilotI really enjoyed my experience with Nathaniel
I really enjoyed my experience with Nathaniel. He provided great service and made sure everything went smoothly, much appreciated.
Jayymonrose · 26 May 2024
Agent replied · 25 December 2024
Hi there, thank you for taking the time to leave a review for Nathaniel. We're delighted to hear you had a great experience with him. Should you need anything else, please do reach out to us. Best wishes!
★★★★★ 5/5
TrustpilotTop service
Highly recommend Chase Buchanan in Twickenham! Lorenc provided exceptional service - Professional, efficient, and attentive to all our needs. Thank you!
Bogdan · 18 April 2024
Agent replied · 25 December 2024
Hi Bogdan, thank you for sharing your feedback with us. We're happy to hear the Lorenc provided you with exceptional service, we'll make sure to pass your compliments on to him. If you need anything else, please don't hesitate to reach out.
★★★★★ 1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
James · 3 December 2021
★★★★★ 5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Bethany · 16 July 2024
Agent replied · 25 December 2024
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
★★★★★ 5/5
TrustpilotFantastic experience with George from…
Fantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Amelia · 3 May 2024
Agent replied · 25 December 2024
Hi Amelia, we're delighted to read that George provided you with a fantastic experience. Let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotAiden and the Richmond team have let my…
Aiden and the Richmond team have let my properties out multiple times. They are always great to deal with and maximise my returns
Emma · 4 March 2024
Agent replied · 25 December 2024
Hi Emma, thank you for letting your property with us and we're delighted that we're able to maximise your returns on this. Please feel free to reach out if you need anything.
★★★★★ 1/5
TrustpilotFollow Up on Issues
To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.
Susan · 17 March 2025
★★★★★ 1/5
TrustpilotSellers avoid avoid avoid.
Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the ‘manager’. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency that clearly has so much business (not! - it’s currently a sellers market with next to no supply of my type of house) they can afford to treat potential sellers this way. Big mistake! From over 50% of 1star reviews on here you’d think they would be striving to do better. Says it all. Ultimate in arrogance!
Emily · 29 September 2021
★★★★★ 5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Mr · 16 August 2024
Agent replied · 25 December 2024
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
★★★★★ 5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
Emma · 28 July 2021
★★★★★ 5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Josie · 1 March 2024
Agent replied · 25 December 2024
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
★★★★★ 5/5
TrustpilotAmazing
Amazing, really efficient
AMELIA · 30 December 2024
Agent replied · 6 February 2025
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
★★★★★ 5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
Mukond · 20 March 2025
★★★★★ 5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
Lyn · 7 March 2025
★★★★★ 5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
Ben · 21 February 2025
★★★★★ 4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Pande · 22 March 2024
Agent replied · 25 December 2024
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Rajiv · 29 February 2024
Agent replied · 25 December 2024
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
★★★★★ 1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
Lewis · 3 March 2025
★★★★★ 5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
Kiki · 17 May 2021
★★★★★ 5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Jason · 22 May 2024
Agent replied · 25 December 2024
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
★★★★★ 5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Stewart · 21 March 2024
Agent replied · 25 December 2024
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotGreat personal service
We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).
Mike · 20 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
