Trusted Agent profile · Bath and North East Somerset
★★★★★
488 reviews across 2 platforms
6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
Part of Chase Buchanan, see every office.
Chase Buchanan's office in Bath and North East Somerset, at 6 Wellsway, is rated 4.5 out of 5 across 488 reviews on two platforms, including 59 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chase Buchanan Bear Flat hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
GoogleJust completed a sale through Fidelis and can highly recommend them. Great communication with the whole team throughout and they answered all our queries swiftly. No matter if I was dealing with Patrick, Mark or Matt, all are great people and are very helpful. Will be using again next time.
4/5
GoogleReally lovely people, very helpful. It would have been 5 stars but they've been bought out recently and (as far as I can tell) have switched to using a company called Mainstay for maintenance. Their reviews are particularly poor and, from my experience so far, I can see why.
4/5
TrustpilotGood, based on effort
Overall, a good experience. A bit of Flapsy-Hapsy management, but overall, a good effort to resolve issues.On a scale of dealing with estate agents in London (which is generally opinionated and appalling), I would (to date) give this one a 7/10 based of effort to respond and resolve issues. Like must businesses, in the final analysis, it’s down to the quality of people and simplicity of policies.
1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
5/5
GoogleThank you to Patrick, Mark and the team for giving us such a fantastic service from start to finish
5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
5/5
TrustpilotUnfailing courtesy and efficiency
Unfailing courtesy and efficiency. Always cheerful, Fast response times.
5/5
TrustpilotBijou communicates quickly and is…
Bijou communicates quickly and is solution driven.
5/5
GoogleFidelis staff and systems are professional, honest and reliable. They provided us with an efficient service for both Letting and Selling property, over a four year period. The team is warm and friendly, always thorough, supportive and available, providing immediate responses and nothing was ever too too much trouble for them. We have no hesitation at all in recommending Fidelis to others.
5/5
TrustpilotAmazing management service by Molly…
Amazing management service by Molly SmithWithin the space of 6 hours, We logged the issues with our broken washing machine, an independent appliance engineer contacted us, they reverted back to Chase Buchanan and a new replacement was sent immediately.I could not fault the professionalism in which this maintenance was dealt with. Excellent service
5/5
GooglePatrick and Fidelis come very highly recommended. Having recently completed my purchase, dealing with them was a breath of fresh air. Calm, capable and communicative at all times - made the whole process run smoothly and with confidence. Keep up the excellent work.
1/5
TrustpilotAVOID THIS AGENCY
AVOID THIS AGENCY. Like most agents, they will say anything to seal the deal. But this agency have it perfection! Shameless lies. Once there is no more money to be squeezed from you...customer service goes out the window. You're completely forgotten and treat you like dirt.
5/5
GoogleWe had a fantastic experience with Mark and Patrick at Fidelis when purchasing our home. They managed a complicated chain expertly and with lots of communication to ensure we were across developments. We were delighted both with their service and with our beautiful new home! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAwful
I wish there were a minus stars for this company, as they are terrible. I let a house through them two years ago, and they have hounded me for money ever since. Why didn't I look on here beforehand??
1/5
TrustpilotBe careful when signing your rental…
Be careful when signing your rental contract with Chase Bucanan. Check the contract length is correct - amongst other things. They managed to changed our lease length so that we lost a year - admittedly we missed it when signing the contract online. Do not trust them.
1/5
TrustpilotDisappointed
I feel very let down. Put my property up for sale & so helpful! once I signed I felt totally neglected. Did a viewing myself whilst working from home, as they had booked the time incorrectly with the buyer. Phoned office & no call back no apology.No updates nothing! Ended contract.
1/5
TrustpilotWALK AWAY NOW!
WALK AWAY NOW! I’ve fought hard with the aid of a lawyer, to get my deposit back on a property I wanted to rent with CB.It’s taken 6 weeks to get back what’s rightfully mine. They will cause you stress and multiple headaches, promise you the world and deliver nothing.
5/5
GoogleA professional, friendly and timely process: spot-on advice on preparing the house for market, a ready stream of viewings and the achievement of a good price. Well done Fidelis! Robin Campbell
1/5
TrustpilotThe worst agency I have ever talked to.
The worst agency I have ever talked to.They sent me a lot of mails and when I found a house, they said the landlord declined our offer but they haven't even made the offer to the landlord. WORST AGENCY EVER
5/5
GoogleReally pleased to have chosen Fidelis for the sale of our property - from the initial marketing through to completion Mark and the rest of the team were professional, conscientious, fully engaged and were always available if we or the purchasers had any queries. Recommended.
5/5
GoogleReally great experience from start to finish. Very friendly and professional throughout. We completed last week and was relatively painless in no small part due to mark being on the case with all other parties involved and helping speed the process along. Would happily go with them again
1/5
TrustpilotNot recommended(for landlords and tenants)
when they find out that you are not ready to pay 12 months in advance for letting, they mockingly say thank you and bye. There are a lot of better agencies.
5/5
GoogleHighly recommended and excellent communication! Patrick, Mark, Matthew and the Fidelis team were a great support throughout the process of selling our house. … More
5/5
GoogleReally excellent service from Patrick and the whole of the team. It seemed that all agents knew what was going on, not only with the portfolio they were directly working on, but on other properties on their books. Great back up support team.
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Tell us what you need and we'll put you in touch. Chase Buchanan Bear Flat hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
