Trusted Agent profile · Bath and North East Somerset
★★★★★
488 reviews across 2 platforms
6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
Part of Chase Buchanan, see every office.
Chase Buchanan's office in Bath and North East Somerset, at 6 Wellsway, is rated 4.5 out of 5 across 488 reviews on two platforms, including 59 Google reviews rated 4.9.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful service
We had a great customer service experience. Lianne Gregory and Joel Kramer are fantastic. I recommend them if you are interested to let a new place. Thank you very much.
Hi Ricardo, thank you for your review and your kind words for Lianne and Joel. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotTHE MANGERS / SUPPORT STAFF ARE VERY…
THE MANGERS / SUPPORT STAFF ARE VERY HELPFUL, PROFESSIONAL AND ADDRESS ISSUES PROMPTLY.
Hi Ajay, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotEllie has been amazing from finding us…
Ellie has been amazing from finding us the right property she has answered any queries very quickly, and help through the whole rental process, she is always cheerful and never makes you feel you are being a nuisance thank you Ellie
5/5
GoogleCandace from the Twickenham branch was brilliant to work with. She knew what we were looking for and her manner and support was very much appreciated
Hi Kulbir, thank you for taking the time to leave a review. It appears you have left this on the wrong Google page but we will be sure to pass your compliments on to Candace in our Twickenham office. Wishing you all the best!
5/5
GoogleWe have worked with Chase Buchanan (Formerly Fidelis) in Bath for some time and Jo Smith in the office is always a pleasure to work with and speak to!
Hi Emma, Thank you for the great review. We appreciate you taking the time to give such positive feedback about the team. All the best. Chase Buchanan
5/5
TrustpilotGood lettings experience
The lettings team were really helpful with finding the right house in Bath and setting up our tenancy. We couldn't be happier!
Hi Alex, congratulations on your new home in Bath! We were delighted to have found this for you and wish you all the best for the future.
5/5
TrustpilotBoth the selling of our property and purchase …
Both the selling of our property and the purchase of our new property was made as stress free as possible by both Amanda and Chloe. Would definitely recommend.
Hi Clare, thank you for your review and congratulations on the sale and purchase of your homes. We'll make sure to pass this feedback on to Amanda, Chloe and the rest fo the team. Wishing you all the best for 2024!
5/5
TrustpilotTrustworthy
helpful, respond quickly and their accounts department is good
Hi J, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotVery good communication and good…
Very good communication and good support any time when I needed..Thank you
Hi Silviu, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotWarm welcome.
Walking into the shop you get a warm welcome, seen to very quickly, pleasant and knowledgeable staff, a nice happy atmosphere inside, all very professional
Hi Peter, thank you for sharing your experience about our branch and the atmosphere of it. It's lovely to read this and we're sure the team will be delighted with this feedback. Feel free to pay a visit anytime!
5/5
TrustpilotChase Buchanan
Stephanie Murray in the lease renewal team has always been proactive and able to assist in ensuring the process goes as trouble free as possible.
Hi Chris, thank you for taking the time to leave a review for Stephanie. We're delighted to hear that everything went smoothly during your lease renewal. Please do not hesitate to reach out if you need anything else from the team. Best wishes!
5/5
TrustpilotSale of Exeter Town House
Chris from Chase Buchanan quickly found us a buyer and communicated efficiently throughout the process.
Hi Edward, congratulations on the sale of your property. It's great to hear that Chris and the team found you a buyer so quickly. Wishing you all the best for the future!
5/5
TrustpilotGood work
Every member of the team has been professional and attentive.Adele especially, who was constantly on the case with regular feedback, she was always available when I needed her, which helped enormously to reduce stress.Thank you
5/5
TrustpilotGreat rental service
Gemma provided wonderful service during our rental agreement process. She was diligent in her responses and provided detailed answers to our questions.
Hi Gabriella, we're thrilled to hear that you had a positive experience working with Gemma. We're dedicated to providing excellent service, and it's wonderful to know that Gemma's diligence and attention to detail made your rental agreement process smooth. We appreciate your feedback!
5/5
TrustpilotI really enjoyed my experience with Nathaniel
I really enjoyed my experience with Nathaniel. He provided great service and made sure everything went smoothly, much appreciated.
Hi there, thank you for taking the time to leave a review for Nathaniel. We're delighted to hear you had a great experience with him. Should you need anything else, please do reach out to us. Best wishes!
5/5
TrustpilotTop service
Highly recommend Chase Buchanan in Twickenham! Lorenc provided exceptional service - Professional, efficient, and attentive to all our needs. Thank you!
Hi Bogdan, thank you for sharing your feedback with us. We're happy to hear the Lorenc provided you with exceptional service, we'll make sure to pass your compliments on to him. If you need anything else, please don't hesitate to reach out.
1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
1/5
TrustpilotFollow Up on Issues
To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.
5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotAmazing
Amazing, really efficient
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
