Trusted Agent profile · Bath and North East Somerset
★★★★★
488 reviews across 2 platforms
6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
Part of Chase Buchanan, see every office.
Chase Buchanan's office in Bath and North East Somerset, at 6 Wellsway, is rated 4.5 out of 5 across 488 reviews on two platforms, including 59 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Chase Buchanan Bear Flat hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service, great communication, definitely recommend!
We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!
Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!
5/5
GoogleA really great experience with Patrick from start to finish. He and his team were both friendly and professional throughout. They were on hand throughout the whole process and we would certainly recommend Fidelis to any friends or family considering selling their homes or looking for somewhere to purchase.PositiveResponsiveness, Professionalism
5/5
TrustpilotChase Buchanan assured me that they…will find the right property for me
Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.
Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.
5/5
TrustpilotVery helpful staff
Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.
Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!
5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
5/5
TrustpilotBest estate agent experience I’ve had
I’ve been so happy with my experience of selling my home through Chase Buchanan in Trowbridge. All the way from marketing to viewings to completion, they’ve always been really clear and efficient with all communication, and they are also lovely people to deal with. I can recommend them 100%!
1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
5/5
TrustpilotFriendly-and-human-service-with-great-efficiency
My excellent tenants after three years are leaving but ChaseBuchanan,namely Ellie-and-Vanessa-with a much appreciated friendly service coordinated with me and on the first Saturday for viewings found three interested parties.I-was-amazed at the speed,efficiency-and-very-human-(not-always-the-case-in-the-current-times)service.Thank-you,Ellie-and-Vanessa!
Hi Caroline, thank you for taking the time to leave a review and continuing the rental of your property with us. We're happy to hear that Ellie and Vanessa found you a selection of potential tenants from the first viewing and everything went smoothly with your renewal. Best wishes!
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
1/5
TrustpilotTerrible experience
Terrible experience, bad communication, untrustworthy and have lied throughout the experience. Twickenham branch.
Hi Eve, we are so sorry you have had to leave this feedback. We are looking into this and will come back to you with an update.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Buchanan Bear Flat hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
