Andrews Bath reviews in Bath and North East Somerset

★★★★★ 5/5

Google

Even though my partner and I are still on the hunt for our new apartment, Monica has been outstanding and dedicated to helping us through the process. Incredibly attentive and professional.PositiveResponsiveness, Professionalism

Sam · 25 October 2021

★★★★★ 1/5

Google

The communication was awful, we could never get in touch with Andrews and they never responded to any of our questions over email. The only time we heard from any of the members of staff was when they required something from us, every time we called it went to answer phone and we never got a call back from them. When it came to the offer stage we felt pressured into paying the initial fee to take it off the market, without actually having seen the property, as the agent told us someone else was offering but we felt this wasn’t true because the property had been on the market for a long time. Once we stated our desire to see the property before paying any of the deposit we got contacted by one of the agents to pressure us into paying and we ultimately ended up paying without ever going to view the property. When it came to the contract stage none of the items that we requested had been added to the contract and didn’t included items that we had been told would be included. Very poor service all round.

Edward · 25 October 2021

★★★★★ 1/5

Google

I've used Andrews for years and put up with the terrible service, the lack of communication and lack of them being proactive all because they have good values from their charitable efforts. But honestly I'm now seriously questioning my judgement on that. It isn't just me as a landlord that seems to suffer from a very clear lack of communication and professional service, the last few sets of tenants have also suffered in the same way. Please avoid using them, find someone else or consider letting your property yourself as it will probably turn out to be less hassle and less complication and you'll save yourself 12% in the process. You've been warned.NegativeResponsiveness, Value

Victoria · 25 October 2021

★★★★★ 4/5

Google

Ross, who was the estate agent showing me properties, was very attentive to my needs, while being flexible and accommodating to go that bit extra in finding out any information, which he chased up and responded in reasonable time via email, he was accommodating in any extra viewings required. Even though the estate agent is ultimately working for the seller, I felt there was no clandestine withholding or subterfuge, which always makes me feel uncomfortable in the position I’m in while I am looking at a property. He was professional at all times, except when I asked him to veer of piste to see if he could do a Boris Johnson impression as he sounded a bit like him, which he was good natured enough and rather good at doing. It’s a very stressful time for seller, buyer, and estate agents in this unprecedented boom, but I genuinely wouldn’t have noticed a difference in the professional and patient way I was treated.PositiveResponsiveness, Quality, Professionalism

Rumblenuk · 25 October 2021

★★★★★ 5/5

Google

We viewed a property to rent in Bath and were shown around by Monica, who was very pleasant, professional, and able to answer any questions we had. Monica followed up regularly after the viewing, to update us on our offer. She was very open and honest about our position and never kept us in the dark. Unfortunately, our offer was not accepted; however, Monica continues to stay in touch and is keeping an eye out for other, similar properties, on our behalf. Highly recommended.PositiveResponsiveness, Professionalism

Thomas · 25 October 2021

★★★★★ 1/5

Google

Our student lettings experience with Andrews was absolutely terrible from start to finish. I have worked as an estate agent for a long time, and I warn other students to stay away from this agency. We were initially told that we would need to pay our first months rent & deposit just before we moved in (standard lettings protocol), however, 3 months before start of tenancy, Andrews demanded we pay this fee within 7 days, or we would lose our holding deposit and the house would go back on the market. This fee was over £7000, that we, students, had to cough up within 7 days or lose the £360 we had EACH paid for the holding deposit, and have to find another house. We also had not even seen our contract at this stage, or even a draft copy, even though I had asked for this. Andrews also quoted that there would be a check-out fee of £144. From January 2019 onward, check-out fees were outlawed. The security deposit was also quoted as 6-weeks rent: similarly, in January 2019 legislation was passed capping the maximum chargeable security deposit at 5-weeks rent. Illegal. Thankfully, I was aware of these law changes, I wonder how many Andrews tenants were not aware and have been illegally charged... We reported 2 major maintenance issues to Andrews during our tenancy. On both occasions it took over 2 weeks to even get a response, let alone get a contractor round to sort these issues. Throughout our communications with Andrews, we have been diverted to a different person virtually every time, with each new agent not knowing the previous context. In total, for a 12 months tenancy, I counted and we spoke to 10 different employees from the Andrews office, about 7 or 8 different issues. Perhaps the rate of staff turnover is very high, which would not surprise me. And of course, Andrews also tried to screw us on the deposit when we moved out - but that's normal for student tenancies right? Amidst the many Andrews employees we have spoken to, in particular we had a very bad experience with Kate Armstrong, Danielle Rawlings and James Butler. They did not want to listen to us or hear our point of view, and simply demanded our money and silence. At no point was there any acknowledgement or apology for their miscommunication and illegal actions. What really concerns me is the number of other student tenancies with Andrews that have been treated the same way, and think that it is normal and acceptable. It is not. Student tenants are still tenants and the more I learn about lettings, the more appalled I am by my experience with this sorry excuse for an agency. Prospective landlords should beware as much as other students. If you are considering Andrews to manage your hard-earned assets, this is what you can expect.NegativeResponsiveness, Quality, Professionalism

George · 25 October 2021

★★★★★ 5/5

Google

As landlords living abroad, we have relied on our property managers at Andrews to make sure that both we and our tenants have been well taken care of over the course of the rental of our house in Bath. We have been really happy with the support we have had over the years, with the property management team on the whole dealing with queries from us and our tenants professionally, promptly and with common sense. The service around finding new tenants promptly then starting, continuing and ending tenancies has been excellent.

Rosanna · 25 October 2021

★★★★★ 5/5

Trustpilot

Thank you soooo much sammi for your…

Thank you soooo much sammi for your wonderful service

W · 3 November 2024

★★★★★ 5/5

Trustpilot

They are always ready to help you and…

They are always ready to help you and to give you a solution to your queries and doubts.

Maria · 4 June 2024

★★★★★ 5/5

Google

Great agency to deal with, and lovely staff. Katie Barber and James Parker are always a pleasure to deal with.

Arran · 27 April 2024

★★★★★ 5/5

Trustpilot

Good agent and lovely property

The agenr, Sammi, was prompt and informative - really helpful and answered all the questions I had.

RA · 22 June 2024

★★★★★ 5/5

Trustpilot

Excellent work from Sumita & team,Kingsbury

Sumita and team in Kingsbury were excellent. Helpful and knowledgeable at all times. Would definitely recommend them for letting.

B · 27 April 2023

★★★★★ 1/5

Trustpilot

Borderline Harassment

I liked at two properties and They harass you with constant phone calls . When I expressed interest in a property they use Pressure sales techniques like ‘should I inform the sellers you’re making an offer’ without me explicitly saying such . I have multiple voicemails from this company . Do not advice to use their services if can be avoided. I’m aware all estate agents will chase buyers but Andrews were particularly pushy more than any agency I’ve come across

Antalya · 12 October 2021

★★★★★ 5/5

Trustpilot

Thank you Andrews

Andrews dealt well with a difficult sale and Zoey in particular was very helpful. Thank you Zoey.

Alistair · 23 June 2023

★★★★★ 5/5

Trustpilot

Junior was helpful and knowledgeable

Junior Zziwa was helpful and knowledgeable about the property we viewed which was the perfect fit for us

Gracie · 23 May 2023

★★★★★ 5/5

Trustpilot

Very professional

Very professional, honest and excellent communication from Tanya, Thankyou

Julie · 29 October 2024

★★★★★ 5/5

Trustpilot

Viewing

Viewing The welcome and infos provided related to the property. It was just professional.

Karim · 9 August 2024

★★★★★ 5/5

Trustpilot

Friendly and informative

Isaac came to value my flat and he was extremely informative and very friendly and personable. Made me feel very comfortable and reassured!

Emily · 19 February 2024

★★★★★ 5/5

Trustpilot

Andrews were very helpful throughout…

Andrews were very helpful throughout the buying process and always quick to respond to queries

Robert · 20 July 2024

★★★★★ 5/5

Trustpilot

Very professional and excellent…

Very professional and excellent service, helped me every step of the way thank you Greg lines.

Joe · 14 July 2023

★★★★★ 5/5

Trustpilot

Isaac was so lovely and welcoming

Isaac was so lovely and welcoming, answered all our questions and has a happy to help attitude would highly recommend :)

Amelia · 5 February 2023

★★★★★ 5/5

Trustpilot

Professional,reliable genuine care and…

Professional,reliable genuine care and support.Minika

Ylber · 18 December 2024

★★★★★ 4/5

Google

Professional and helpful service, even with occasional delays that did lead to a small amount of concern. Monica was friendly and accommodating throughout the renting process. No issues of significance.PositiveQuality, Professionalism

Oliver · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent service really pleased with…

Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy

Michael · 4 June 2024