Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
La · 10 November 2023
Agent replied · 27 October 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
★★★★★ 5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
SaraG · 24 August 2023
★★★★★ 5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Stacey · 13 August 2024
Agent replied · 27 October 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
★★★★★ 5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Mihaela · 12 August 2024
Agent replied · 27 October 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
★★★★★ 5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
Ronald · 18 February 2023
★★★★★ 1/5
TrustpilotMassive price increase.
I am a landlord that had links with Andrews for over 16 years. I just required a simple renewal/extention of an existing tenant contract (AST) with no change of tenants. Andrews increased the price of this by a staggering 360% in 2022 compared to 2021. Unjustified and greedy.
Scott · 20 September 2022
Agent replied · 22 November 2024
Scott, thank you for your review. I am sorry about your experience and that it has taken me until now to reply. I took over as CEO for Andrews in October 2022 and have made customer experience one of our key priorities. Our aim is to become the Most Trusted and Admired in our sector. I appreciate that is of cold comfort given your experience although would hope that perhaps in tim you may be willing to give us a 2nd chance.Carl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotLovely people at Andrews
The people I spoke to at Andrews: Isaac and Meg were great. Really lovely and happy to help. Communication was good and just very pleasant to deal with which is what you want really isn't it?
Robert · 21 March 2022
★★★★★ 5/5
TrustpilotExcellent service in Bath
Excellent service from Sophia Robinson and colleagues in Bath. We have used Andrews several times to buy and sell over the years and like their ownership structure and unpretentious style.
Customer · 19 February 2024
Agent replied · 27 October 2024
Thank you for the five star review, always fantastic to see a returning customer, even better to see you've had a brilliant service from us each and every time. Thanks, Rhys
★★★★★ 5/5
Trustpilot@Shannon from Andrews Property Group
It was lovely meeting you Shannon. The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Pawan · 2 July 2024
Agent replied · 27 October 2024
Thanks for the five star review. Amazing to see that Shannon was on hand to help you with everything you needed! Thanks again, Rhys
★★★★★ 5/5
TrustpilotHappy customer
The staff at Andrew’s are so helpful and reassuring with any questions you need answered.There telephone manor is so friendly.l would recommend the agents for the efficient and quick sale.
Mrs · 16 February 2024
Agent replied · 27 October 2024
Hi Mrs Neale, fantastic to see you had such a positive experience with our friendly staff, we are so pleased to see your sale went through efficiently. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe purchased a house sold through them
We purchased a house sold through them. They were super friendly, transparent, quick to reply to emails and seemingly more on it than solicitors on both sides of the sale.
Gareth · 16 February 2024
Agent replied · 27 October 2024
Hi Gareth, thank you for the five star review. We hope you are settled into your new home and we are so pleased we were able to help you make the move! Thanks, Rhys
★★★★★ 5/5
TrustpilotJasmine Gyde at Andrews was very…
Jasmine Gyde at Andrews was very helpful with supporting us apply for a rental property. She gave us lots of useful information and kept us updated on the process and what was happening
Emma · 4 December 2023
Agent replied · 27 October 2024
Hi Emma, thank you for the five star review. Great to see that Jasmine and the team have been on hand to help you out through your property search and move. Thanks again for sharing your experience, Rhys.
★★★★★ 5/5
GoogleZoe Fear has been a big help in managing day to day needs, outgoing and incoming tenancies. She has gone the extra mile and put my mind at rest as a landlord. Thank you Zoe.PositiveResponsiveness, Quality, Professionalism, Value
Luke · 25 October 2021
★★★★★ 5/5
TrustpilotLooking forward to be renting from…
Looking forward to be renting from Andrews property,The staff at Andrews are very friendly and professional.l was assisted by Kinga,she is very helpful, friendly and she keeps you updated.
Audrey · 28 February 2024
Agent replied · 27 October 2024
Hi Audrey, thank you for the review of the team, especially Kinga. It really is appreciated and we are so pleased we were able to help you find your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotFive stars for the letting team at Andrews
As landlords, we work closely with the Andrews team and rely on their friendly, accessible, professional and communicative support. I know that I can contact Julie, Liz and their colleagues to help with any questions or problems that I may have around letting my property, and have really appreciated their support over the years. This is a dedicated team, trustworthy and always available to sort out issues quickly and efficiently.
Laura · 26 July 2023
★★★★★ 5/5
TrustpilotEmily was fab me
Emily was fab me , my husband and our daughter felt very at ease with Emily she told us about schools and nearby services . Very lovely and friendly . And very knowledgeable
Georgia · 9 July 2022
★★★★★ 5/5
TrustpilotSo far my experience has been…
So far my experience has been fantastic, Kamilija has been very helpful with the process of me going forward to be able to rent a property as a tennant so I would definitely recommend Andrews
Mrs · 5 April 2022
★★★★★ 5/5
TrustpilotExtremely friendly and helpful with our…
Extremely friendly and helpful with our property search. Tracy and Maria have gone above and beyond in keeping me updated on our property search.
TammyS · 4 June 2024
Agent replied · 27 October 2024
Hi Tammy , Thank you for the five star review. It is great to hear that Tracey and Maria have gone above and beyond assisting you with your property search. Thanks , Lisa
★★★★★ 5/5
TrustpilotEd made our journey seem easy but it…
Ed made our journey seem easy but it wasn’t. It took a long time to complete the reference checks and it looked like it wasn’t gonna work. Thank you guys for always coming through.
Mrs · 4 November 2023
Agent replied · 27 October 2024
Hi Esther, thank you so much for leaving us a review on Trustpilot too. Great to see that you had a really positive experience from the team, albeit if other parties made the process slightly slower than anticipated. Many thanks, Rhys
★★★★★ 1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Shaine · 15 June 2022
Agent replied · 22 November 2024
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
★★★★★ 5/5
TrustpilotHelpful and professional
Had a really positive experience with Andrews. Joanne was fantastic. She helped us find and secure our flat and was always super friendly and professional. Would recommend this agency if you’re looking for properties!
Laurissa · 29 April 2022
★★★★★ 5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Marcie · 27 March 2024
Agent replied · 27 October 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotLouise Gonella in the property…
Louise Gonella in the property management team helps me manage my flat that is rented, in Tooting.She is always polite and professional.Ian Hayward
Ian · 11 June 2024
Agent replied · 27 October 2024
Hi Ian, thank you for sharing your experience. Brilliant to see that Louise has been able to help you with everything you've needed relating to the smooth management of your property and hopefully ensuring you have happy tenants. Thanks, Rhys
★★★★★ 5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Princy · 28 June 2024
Agent replied · 27 October 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
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