Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recommend Andrews through 25 years of use
We have using Andrews to manage the letting of our residential property for 25+ years. As ever, we have been thoroughly satisfied with their performance. Here's to another 25 years!We have been delighted to welcome Tomasz Faba of the Southfield branch as our new advisor and first point of contact to help us let our property. Tomasz seamlessly negotiated a slightly tricky tenancy changeover. He was totally professional, very patient, showed great knowledge and experience, and constantly cheerful! I look forward to working with him again.
Tamsen · 15 March 2023
★★★★★ 5/5
GoogleDebs has always been empathetic and listened to any grievance we’ve had here while being under their care. Highly recommended
Clayton · 8 November 2024
Agent replied · 9 November 2024
Thank you, Clayton! We're happy to hear that Debs has provided empathetic and attentive service. Your recommendation means a lot to us! Best wishes, Jake
★★★★★ 5/5
GoogleWe had Zak McCulloch as our estate agent for selling our Bath flat. He was really great, friendly and patient and always kept us up to date with what was quite a complicated flat sale.
Definitely recommend!
Xan · 29 December 2023
Agent replied · 24 October 2024
Hi Xan, thank you for your five star review. Fantastic to see you had a positive experience with Zak and always kept you updated! Thank you for the recommendation too! All the best, Laura.
★★★★★ 1/5
TrustpilotShockingly bad
Shockingly bad. Andrews have recently taken over the Coop group contract to manage on behalf of the freeholder. It's hard to tell whether they are just grossly incompetent or attempting to defraud the leaseholders by issuing spurious invoices. Either way if I was a freeholder I'd avoid asking Andrews to manage my portfolio.
Mark · 30 August 2022
Agent replied · 22 November 2024
Hi Mark, we’d like to look into what has happened here for you. Please could you contact our central support team with some more details (at wecare@andrewsonline.co.uk) so that we can investigate?
★★★★★ 5/5
TrustpilotGreat service
Justine kept us up to date during a long sale and purchase. She was always available to help us through the process. Brilliant service from all of the staff. Would use again.
Pip · 27 February 2023
★★★★★ 5/5
TrustpilotAmazing company
Amazing company, so friendly and kind. Me and my partner had a viewing with Kyle and he was very knowledgeable and caring to us and the property. Thank you :)
Jack · 16 May 2024
Agent replied · 27 October 2024
Hi Jack, thank you for writing a lovely five star review. I am so glad to hear Kyle impressed you with his knowledge and I am glad you had a great experience, thanks for sharing, Laura.
★★★★★ 5/5
TrustpilotA credit to the business
Reece was both professional and honest, acting with the upmost integrity. He had fantastic knowledge of the local area making our viewing and decision making much easier.
Ricky · 24 July 2023
★★★★★ 5/5
TrustpilotAfter purchasing a property Luke Levy…
After purchasing a property Luke Levy and Jill Nicholson went above and beyond to ensure we could exchange and complete asap!! It's been a long process (due to solicitors) Jill stepped in to speed things up! FULLY RECOMMEND!
Gemma · 1 July 2022
★★★★★ 1/5
TrustpilotPoor service
They took money, really wasted 3 weeks and rejected our application and said they can’t refund. No proper response
Niroshan · 13 November 2024
Agent replied · 22 November 2024
I’m sorry you felt the need to leave us a one star rating, after failing your referencing checks. As you'd expect we take all reviews and feedback seriously and I can only apologize for experience that you have received. We are committed to delivering strong customer service and will look to investigate your comments further internally. Best wishes, Jake
★★★★★ 5/5
Trustpilottwo reliable agents
the agents Bobbie Caller and Karen Jones have been super helpful and responded quickly to my questions and needs. They have been patient, very professional and solution oriented. Glad that I could turn to them with whatever request or problem.
Angelika · 1 October 2023
Agent replied · 27 October 2024
Hi Angelika, thank you for the five star review for the lettings team, with particular mention to Bobbie & Karen.Great to see they were on hand to help you throughout your dealing with us. Thanks again, Rhys.
★★★★★ 5/5
TrustpilotHaley from Andrews has been absolutely…
Haley from Andrews has been absolutely fantastic. Full of information, energy, and keen to help. She has gone above and beyond what I've been use to with agents. Well done Haley.
Harry · 15 April 2024
Agent replied · 27 October 2024
Hi Harry, we now that Hayley will really appreciate seeing your feedback. Fantastic to see that you've had such a great experience with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat service from valuation thru to…
Great service from valuation thru to completion... felt they were 'there for us' every step of the way!
Doug · 20 November 2024
Agent replied · 22 November 2024
Thank you, Doug! We're thrilled to hear you felt supported throughout the entire process. Your satisfaction is our top priority. Best wishes, Jake
★★★★★ 5/5
TrustpilotExemplary response to enquiries
My dealing have been woth initially James and then Leah Rawlings at the Bristol office.Following the viewing both were exemplary in responding and dealing with my enquiries.Leah has always been prompted at responding to my emails . Keeping me posted
Mrs · 20 September 2023
Agent replied · 27 October 2024
Hi Mrs Khan, thank you so much for leaving us a five star review, with particular reference to Leah's efforts.We really appreciate you recognising her efforts and noting how key communication is throughout your property journey.Thanks, Rhys
★★★★★ 5/5
TrustpilotResponsive, Guru's on Market Intel, GREAT team! Will use again.
Responsive, knowledgable on market intel, communicative and dynamite team. Very transparent. Helpful and consultative on recommendations.I would DEFINITELY use this team again. Duane Watson and his team are a solid group!
Sybil · 28 February 2023
★★★★★ 5/5
TrustpilotI let a flat with Andrews for two years…
I let a flat with Andrews for two years and they're great. Michelle, my property manager was friendly, professional and super helpful.
Holly · 17 September 2024
Agent replied · 27 October 2024
Thank you, Holly. We're delighted to hear about your positive experience with Michelle and our team.
★★★★★ 5/5
TrustpilotFriendly, professional service throughout!
Molly was fantastic during my recent move into a new rental property. She was in touch throughout the process and made us feel at ease, would highly recommend!
Peach · 31 May 2023
★★★★★ 5/5
TrustpilotA very simple process
A very simple process, the letting agent (Nocole) explained the steps to be taken in a way that I fully understood.Thought it was an excellent service
Gerry · 10 July 2024
Agent replied · 27 October 2024
Hi Gerry, thank you for taking the time to leave us a review. Fantastic to see your experience with Andrews was such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotRented Property
Sometimes there was a lack of communication between Branches but once that was sorted and I got to speak to the right Person that person being Shannon things went well
Kelvin · 24 April 2024
Agent replied · 27 October 2024
Hi Kelvin, thank you for the five star review. Brilliant to see Shannon was able to help you, thanks Rhys.
★★★★★ 5/5
TrustpilotThoroughly Professional Operation
All at Andrews Harbourside in Bristol were thoroughly professional and highly effective in marketing and selling our flat, particularly after an initial sale fell through. Emma Willingham was a first-rate chaser and finisher, making the later stages a pleasure.
Mr · 24 March 2022
★★★★★ 5/5
GoogleHad a viewing with Kyle. He was very informative and super friendly and made the viewing a delight, was easy to contact and helpful all the way through
Bekky · 27 May 2024
Agent replied · 24 October 2024
Hi Bekky, thank you for the review. Amazing to see that Kyle gave you such a positive experience. Thanks, Rhys
★★★★★ 4/5
TrustpilotMonika
Monika at Andrews was as prompt as she could be with dealing with a matter at the property. It is always reassuring when the agent replies inquiries quickly and proceeds with what needs to be done.
PL · 12 December 2023
Agent replied · 27 October 2024
We really appreciate you taking the time to leave Monika a four star review, great to see she's given you such a positive experience! If of course there was anything extra we could have done to make your dealings with us the full fives stars please feel free to share further feedback with myself (Rhys) to RMessenger@AndrewsOnline.co.uk, Many thanks.
★★★★★ 5/5
GoogleJames has been fantastic helping me with some property advice, incredibly knowledgable and a true asset to the company. Thanks again James!
Tom · 25 October 2023
★★★★★ 1/5
Trustpilotextremely bad
extremely bad, unprofessional. didn't give us a water reading at the beginning of our tenancy, and after one month of living there we ended up with a 200 pound water bill. very unprofessional, don't know their own job well. it's trash!
Jim · 8 August 2023
Agent replied · 27 October 2024
Mr Yeo,Thank you for reviewing Andrews. My email is choward@andrewsonline.co.uk should you wish to drop me a line on your experiences.I would be glad to take a look.Kind regardsCarl HowardGroup CEO Andrews
★★★★★ 5/5
TrustpilotRanjan khilosia is an amazing angent…
Ranjan khilosia is an amazing angent for the Andrews property group. the service she has given us is nothing but excellent she has made our experience so smooth and headache free. You deserve 5star!
Vicky · 23 January 2024
Agent replied · 27 October 2024
Hi Vicky, thanks for the five star review, great to see that Ranjan has provided such a brilliant service to you. We really appreciate you sharing your experience with us and we know Ranjan will do too.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
