Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
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5/5
TrustpilotHighly recommend!
The sales team were very helpful and efficient, especially so as we live overseas. Steven Pearce, theSales manager, is especially knowledgeable and communicated with the buyer and solicitors and promptly replied to all our questions throughout the sale, relieving the stress!
Marcia Β· 12 January 2024
Agent replied Β· 27 October 2024
Hi Marcia, thank you for taking the time to write us a five star review! I am so glad to hear Steven has provided you with excellent communication and always kept you at ease with any questions you had. Thank you for sharing your experience and all the best, Laura.
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5/5
TrustpilotAndrews property group review
Quick response from the staff, Steve and Nancy were very professional and ready to assist, my experience with Andrews was awesome was made to feel special, no prejudice, no favoritism and very transparent with what they do.
Morlyne Β· 20 February 2023
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5/5
TrustpilotRichard was so helpful
Spoke with Richard who was incredibly helpful, took the time to listen to and understand our many requests, and gave me lots of useful information for our rental journey going forwards. Thanks so much !!
Lucy Β· 13 May 2024
Agent replied Β· 27 October 2024
Hi Lucy, thank you for the five star review. Fantastic to see that Richard was able to provide you with a brilliant service and gave you some great insight into the current rental market. Thanks again, Rhys
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5/5
TrustpilotExcellent property manager
My property manager Joseph Fairman is absolutely fantastic - he has an eye for detail and really makes sure that the property is properly looked after. I am very grateful to him.
Molly Β· 21 July 2023
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5/5
TrustpilotMonika
Andrews Property staff are very quick and efficient as well as professional.I had a few issues that needed to be sorted out when we moved in and I must say I was really amazed with the speed and manor that it got sorted out.
Mr Β· 30 October 2023
Agent replied Β· 27 October 2024
Thank you so much for taking the time to leave us a review, we really appreciate it. It's brilliant to see the team were on hand to assist you, not only finding you a new home but resolving any issues you encountered initially too.Thanks again, Rhys
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5/5
TrustpilotGreat service
Emily showed us around a property twice and was just lovely in every way! Really friendly, approachable and efficient. Also very helpful emails with all viewing information in one place! Thank you Emily π
Rebekka Β· 19 May 2023
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5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office, has been so helpful throughout our process with Andrewβs. Always happy to help and has gone over and beyond! Great communication throughout and a pleasure to work with. Thank you for not giving up!
Edita Β· 13 December 2023
Agent replied Β· 27 October 2024
Hi Edita, thank you for the five star review for the team at Kingsbury with particular mention to Sumita. We believe that communication is key in any relationship so it's great to see Sumita has been keeping you up to date through your dealings with us. Thanks, Rhys
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5/5
TrustpilotSydnie - Andrews.
I have been going through a difficult time with my tenant over the last 3 years. Exacerbated by the change in owner ship of the agent who was looking after my property. Went through many managers in the interim who did not help and were not at all on the ball. However, since Sydnie Chesley took over my account, it has been a revelation. She is prompt in replying to my mails, helpful in communicating with the tenant and finding solutions. I know we are still not at the end of the sage, but I am confident, that with Sydnie by my side it will come to a positive conclusion. Andrews, keep hold of Sydnie. I would have no hesitation in offering her a job, if I was still working.
Anup Β· 14 July 2023
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5/5
TrustpilotJames Parker and Andrews estate agency, outstanding
What made the experience great was the Property Manager James Parker who assisted with renting a flat in Bath, in Somerset. He made the whole process so easy and professional. You really feel that you are in safe hands. The landlord and landlady were the best I have ever had too as I have rented before. The flat was lovely to live in with a great location, I miss living there now. Also, when I moved out, I tried from my side to be very organised and professional, thoroughly cleaning and hoovering myself. And I have had the full deposit refunded. All the best, Debbie
Deborah Β· 5 July 2023
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5/5
TrustpilotGood and helpful service!!
I viewed 2 listings facilitated by Maria and Ed respectively. They were prompt, helpful and professional in all their interactions - both virtual and in-person. I would strongly recommend Andrew Property Group for your next property search.
Cyril Β· 30 January 2023
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5/5
TrustpilotSarah Robinson
Sarah RobinsonProperty ManagerSuch a wonderful lady, who was extremely understanding and very very helpful! Sarah has offered 5* support and a complete pleasure to work with! Highly recommend!THANK YOU Sarah
Laura Β· 24 August 2023
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5/5
GoogleWe have benefited greatly from the professional services provided by Monica and Maddy. They offered prompt and invaluable guidance. Monica supplied us with all the necessary information, allowing me to make a more well-informed decision. Their processing speed and efficiency were remarkable.
Lit Β· 29 November 2023
Agent replied Β· 24 October 2024
Hi Lit, thank you so much for the great review. Brilliant to see that the team in Bath have been on hand to assist you and giving you all the information you needed to best suit you.
Thank you, Rhys.
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4/5
TrustpilotWe were kept well informed during theβ¦
We were kept well informed during the sale process, the sales package produced for potential buyers was of a high quality.Zena Gasson is a highly experience negotiator, we appreciated her enthusiasm and support through the process.
Della Β· 23 February 2023
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5/5
TrustpilotHouse Viewing
Their customer/ Client services is impeccable β¦.. Nancy & her colleague were absolutely fantastic in dealing with my family during our house viewing session. Despite our unfortunate late arrival to the appointment, they both waited for us & welcomed us with smilesβ¦.. Thank you guys
Christian Β· 15 September 2023
Agent replied Β· 27 October 2024
Hi Christian, what a great review for the team in Horley, with special mention to Nancy. We know that life doesn't always go to plan so really pleased that Nancy was happy to wait for you to arrive and show you round a potential new home. Thank you for the review, Rhys.
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5/5
TrustpilotI am highly pleased with what I saw
I am highly pleased with what I saw, this perfect my needs and that of my colleague. Getting in touch shows the company have their customers at heart. It is worth a recommendation.Thanks once again Andrews Property Group
Mey Β· 23 February 2024
Agent replied Β· 27 October 2024
Thank you for the five star review, we hope we can help you find your new home in the future.
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5/5
TrustpilotWe had such a positive experienceβ¦
We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!
Lily Β· 22 April 2023
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5/5
TrustpilotMichael provided exceptional serviceβ¦
Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!
Yan Β· 22 July 2024
Agent replied Β· 27 October 2024
Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.
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5/5
TrustpilotAndrews keynsham 5 star service
Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! ππ»
Chris Β· 4 October 2023
Agent replied Β· 27 October 2024
Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys
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1/5
GoogleMade appointment a week ago, never sent confirmation as promised, then Emily Woodmanβββ canceled my appointment last minute without calling or any explanation. No answer call.
ε§ε€§ε«ηε€δ» Β· 24 September 2024
Agent replied Β· 24 October 2024
We're sorry to hear about your experience. When booking the viewing you were advised that it is provisional and you will be contacted when it is confirmed via text message. We're sorry if this wasn't clear for you. The branch did try to call you and left a voicemail offering you an alternative date for the viewing , as we were unable to do the viewing at the provisionally booked date and time.
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5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Vineeth Β· 19 July 2024
Agent replied Β· 27 October 2024
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
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5/5
TrustpilotTop class service
We have just sold our flat in Widcombe via the Bath office with Emily and Sophia as our contacts. They were both incredibly communicative, always available, tenacious and very helpful. I would definitely recommend them!
Fiona Β· 17 April 2024
Agent replied Β· 27 October 2024
Hi Fiona, thank you for taking the time to leave us a five star review. Brilliant to see that Emily and Sophia were able to help you and kept you up to date to progress each step of the way through your sale. Thanks again, Rhys
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5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. Sheβs a star. Was so patient with all my questions and really helpful and overall a nice and a calm person ππΌ
Bakhtawar Β· 21 August 2024
Agent replied Β· 27 October 2024
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
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5/5
TrustpilotJanine from Andrews has been brilliantβ¦
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Michael Β· 5 June 2024
Agent replied Β· 27 October 2024
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
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5/5
TrustpilotMany thanks to Emily in Bath
Emily came to give us a house valuation. She was superb: professional, encouraging and honest. She is a good listener, allowing us room to explain our situation, and following up without making us feel any pressure. Excellent service!
Anna Β· 5 February 2024
Agent replied Β· 27 October 2024
Hi Anna, great to see Emily was able to give you an accurate valuation of your property, meaning you are able to make a full informed decision moving forward, of course Emily and the team will be on hand to help whenever you're ready! Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
