Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service
They did exactly what they said they would do and sold my house quickly for a price that was acceptable to us.Oli Brooks came round and explained the options they provide, we went for the upfront fee and professional photo's.I then had a weekly update with Rachel to review viewings and feedback which was insightful.Once Sold STC, Kevin took over along with Stuart to ensure the sale went through and finances were in place.Very happy with property explorer and would recommend to anyone who does not want to pay silly estate agent fee's.One recommendation would be that once sold a weekly written update is provided and discussed, this will avoid any ambiguity with key milestone dates
Steve · 20 November 2018
Agent replied · 6 June 2023
Steve & Annie,Thank you for taking the time to write this review. I am delighted to hear that your customer experience was positive, and that you would recommend our services.All the very best for the future,Best wishes,Oliver BrooksDirector
★★★★★ 5/5
TrustpilotHighly recommend, great service!
Having sold a previous property through a well-known online estate agent previously, we were looking for similar selling costs but with the added bonus of being able to talk face to face and not just over the phone\online portal. The property explorer ticked all these boxes and we opted for the ‘Most Competitive’ selling package. The team were professional & understanding and did everything in their power to ensure we hit the deadline for exchange in a chain where the top were purchasing a new build. I was also extremely impressed with their opening hours, staying open far later than a typical estate agent & 7days a week too!
Katie · 19 November 2018
Agent replied · 6 June 2023
Hi Katie,Thank you for taking the time to write this review. I am so happy that you found our services to be helpful, and efficient. It was a pleasure doing business with you!All the very best in your new home!Best wishes,Oliver BrooksDirector
★★★★★ 5/5
TrustpilotProfessional, quick, responsive.
Very fast, responsive service from Wendy at the Property Explorer; we were able to get an excellent new tenant within 2 days of our property being advertised, thanks to Wendy pulling out all the stops to get the necessary checks and procedures completed. Highly professional in every way.
John · 5 September 2022
★★★★★ 5/5
TrustpilotGreat Team in the Basingstoke Branch
I cannot say how happy I am with all the support and service I received from the full team in the office. From Financial advise from Stuart to the updates on the sale from the team even though they didn't have to. We originally lost out on the first property we wanted but with Oliver being able to provide us with a viewing on another property a day later we could not be happier to have completed and exchange in the 12 weeks as expected. The team went above and beyond for us and I highly recommend both selling and buying with The Property Explorer.Thank you all so so much!
Chantelle · 24 September 2018
Agent replied · 6 June 2023
Hi Chantelle & Scott, Thank you for sharing your amazing review with us and the entire Trustpilot community!Its such a joy to read the positive feedback of your buying and selling experience with us. I am grateful to know that our genuine service, extended by the passionate sales team successfully supported the move to your forever home.On behalf of all of us here at Explorer, thank you for your wonderful review.Warmest regards,Oliver BrooksDirector
★★★★★ 4/5
TrustpilotSuch a friendly bunch
Such a friendly bunch. Dan and the team made this stressful experience with it's highs and lows bearable. We are moving shortly to exactly the type of property we were hoping for. Many thanks.
Eileen · 10 November 2023
★★★★★ 5/5
GoogleFrom the very beginning our experience with Property Explorer has been exceptional. They are without doubt the most professional Estate Agents we have ever worked with and exceeded all our expectations.
Arthur · 2 November 2024
Agent replied · 10 December 2024
Hi Arthur,
Thank you so much for your amazing feedback! We’re absolutely delighted to hear that your experience with The Property Explorer has been exceptional and that we exceeded your expectations.
Kind Regards,
The Property Explorer
★★★★★ 5/5
GoogleThe Property Explorer were great when buying our home a few years ago, and great again when selling it with them a recently. On both occasions, Kevin kept in contact with updates as the buying or selling process is happening. I would fully recommend them!
Joshua · 10 December 2022
★★★★★ 5/5
TrustpilotAmazing Letting Agent
We rented two properties over a couple of years with property explorer in Basingstoke they were alway fantastic. Emails were answered quickly, problems were solved, they were polite and they alway helped where they can. Deposits were returned quickly and we can't complain of anything during our time with them. Thank you very much. Out next letting agent has a lot to live up to!
Ethan · 18 March 2017
★★★★★ 1/5
TrustpilotAbrupt and unhelpful.
I contacted Property Explorer as they had recently sold our neighbour’s house so I assumed they were knowledgable and professional. I asked for a guide price and expected sales price, what I received was just the latter. I phoned and emailed the agent - Oliver - asking for the guide price and did not receive a reply. When I managed to contact him 2 days later he was abrupt and unhelpful, unwilling to give further information. Will certainly NOT be using their services!
Owen · 15 March 2018
Agent replied · 6 June 2023
Thank you for your feedback - I am disappointed you feel this way about our company. We valued your property on Monday 12th March at 6pm, after the initial appraisal was cancelled March 7th. We sent you a valuation email post our appointment at 8.57am on the morning of Tuesday 13th March. You disputed the price we provided, and in turn we happily sent an additional email showcasing our reasons. In our opinion we have acted diligently reference our pricing for the property, and have shown integrity regards how we came to this price. We are comfortable that the presented valuation is a true representation of the current market value of the house. I would like to take this opportunity to thank you again for your feedback on trustpilot, we take the opinions of our clients seriously and use all our reviews both positive & negative to help improve our service. Oliver BrooksDirectorTPE
★★★★★ 5/5
TrustpilotAfter house viewing with my partner
After house viewing with my partner, she came back to say how beautiful the house was and how charming the Agent, Esther was, and Esther has shown great love and concern towards our request. I am so grateful.
Aminu · 14 July 2023
★★★★★ 1/5
TrustpilotOMG read this...
A great company for tenants until the landlord wants to sell the house you're living in... Then you are lied to and blackmailed into trying to agree to last minute property viewings. You try to be as compliant as possible but you are busy and have a job so do not always come back straight away. This leads them to harass you over the phone and lie about potential buyers being "landlords who want existing tenants" only to discover that was a lie. You are then given your two months' notice because you refuse to a second open house after you discovered that they lied and cheated their way into booking the first one. This leads to you having to pay for a deposit for a new house and pay rent for two houses for a month because they won't let you leave earlier despite needing you out to sell the house ASAP. We follow all procedures even paying the last month's rent despite not living there and cleaning up just before we leave. We are given a check out report and then we are told to wait for a response from the landlord so our deposit can be released... Fast forward to over a month later... we phone up to ask what is happening to our deposit to then be fobbed off by numerous members of staff telling us that we received a letter listing charges. We had passed on our new address and that new address has not received one piece of correspondence from the Property Explorer ever. To try to solve the situation quicker, my boyfriend walks to the Basingstoke branch and asks if he can get a printed copy of this supposed letter we apparently received. My partner sat patiently and waited but he did not raise his voice or do anything that deserved the following treatment... The owner Richard Low got increasingly annoyed and threatened to kick my partner out of the building with his fists clench and a fellow member of staff had to restrain him. That member of staff then forcibly pushed him out of the door while telling him he will never receive our deposit money which we are owed. My partner tried to come back in and ask how they will sort this situation and the same member of staff Kevin Cheeseman then assaults my partner. He then left before he was hurt even more and went straight to the police. Disgusting behaviour!To add insult to injury... The Property Explorer is now trying to keep most of our deposit despite the fact that we have a check-out report proving that the house was left in the same condition that it was given to us in. It is highly unprofessional to threaten violence to a customer and then to try and withhold their money with no good reason purely because they have taken a disliking to you for standing up for yourself!
Emma · 12 May 2017
Agent replied · 6 June 2023
To James Feary & Emma Race. I was going to write a long reply regarding your false review but copy and pasting your owner/landlords review and comments about your behavior says it all for me. The video evidence, and public independent witness statements of James assault on one member of staff and verbal abuse of me and my female staff are all in the hands of the police so i wont comment. The Guys at The Property Explorer have been nothing but amazing through out my 6 years of using them. I have rented with them for 2 years, from start to finish was hassle- free. Always able to get answers or advice from the second I was interested in a property to moving out into a new purchased property. I have become a landlord... This was a very scary thing to do renting my property out, but Rachel and the rest of the lettings team made this seem so easy. They found me loads of interest rapidly and got tenants in quicker than I thought. Reports, advice, questions when needed and the communication throughout the 2 years of having tenants was impeccable. As a first time landlord, it really made me feel at ease and never ever left me feeling unsure about anything. Then, I sell the house I was a landlord to... Now this had its ups and downs. ONLY due to the tenant, Who were perfect during the tenancy, but for some obscure and unanswered reason they became unbearable and unreasonable when selling my house. This was a very vulnerable time selling my house and to add this on top... well it nearly became unbearable. HOWEVER, once again... Richard, Rachel, Wendy and the other guys were absolutely amazing. The amount of unnecessary and inappropriate abuse I know they had received from some very stupid tenants, they made my life as easy as they could, and I seriously owe them so much. I really think I would of lost it if it wasn't for the guys in the office keeping me informed, confident and that they continued to progress things as quickly as they could. So I just want to say a huge big thank you especially to Richard and Rachel and the whole team for your outstanding service to me over the years in many different roles. Thank you so so so much. I WANT to recommend The Property Explorer to anyone and everyone for their service, quality, confidence, progressiveness, knowledge, experience and overall their communication that has just filled me with confidence in every possible matter when it comes to property. Mr L Foster P.S ignore the recent inappropriate reviews below, this was my insane tenants! Trust me!
★★★★★ 1/5
TrustpilotPoor communication, very disappointed
Very disappointing experience dealing with TPE. I voiced my concerns regarding their lack of communication internally and with me from the beginning of dealing with this agency. Their poor communication ultimately lead to me losing out on a property I offered on as they failed to communicate my offer to the seller in a mistake between two colleagues. The seller also lost out on my higher offer than the offer they accepted. TPE accepted their mistake and apologised to me, but ultimately a very bad experience.
Sarah · 25 February 2017
Agent replied · 6 June 2023
Hi Sarah.Thank you for bringing this to my attention. After talking to you and investigating your complaint I have found that we did not communicate very well at all and for this i apologize. Thanks to you we have now put a process in place to make sure this doesn't happen again. Although we established that the owner was made aware of all your offers and that our client opted to stay with a lower offer rather than take your highest bid, we could have been more organised and quicker to respond to your requests. Our lack of communication did not result in you loosing the property or our client loosing money but we could have greatly improved your experience and softened the disappointment of loosing out much better than we did, and i am sorry for this. I wish you good luck in the future and as discussed i will keep you aware of new property that comes to the market with Explorer. Thank you again for taking the time to review our service. Regards. Richard Low (Owner)
★★★★★ 5/5
TrustpilotA Great Experience
Everything about our experience with The Property Explorer has been great. The process was stress-free and straight forward. Wendy Ellis is helpful, friendly and always responds to queries quickly. We highly recommend this estate agent!
Y.K · 8 September 2023
★★★★★ 5/5
TrustpilotSale, Basingstoke
The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all times and no query was too small. We would highly recommend!
J · 9 June 2025
★★★★★ 1/5
TrustpilotTerrible experience!
I put an offer on a property advertised with no onward chain in October 2016. Richard Low, the managing director, was dealing with the offers for this property and once my offer was accepted his interference was counterproductive and he relayed incorrect information to me and likely the same to the seller. After selecting one of the recommended solicitors Richard started to mention a 2 week waiting period before progressing whilst the seller searched for a property to buy, which would imply a chain, claiming this had already been discussed. After I proved that this was not the case he then admitted that it was indeed him who had suggested this to the vendor after my offer had been accepted. Despite the agreement that the seller will move out and rent he told me that he advised the seller not to look at properties to rent at all and wait until the exchange of contracts, despite the fact that a completion date would be required at this stage. The seller eventually pulled out worried that I would not give them time to find a property to rent, despite me clearly stating to Richard that I am happy for the seller to take some time to look for a property to rent providing that this will not be delay until they eventually buy, which would mean there is indeed a chain. Throughout the process he had suggested I pull out of the sale multiple times, claiming the recommended solicitors would give me a full refund of my deposit if the sale did not go ahead, which turned out to not be true. Richard would not let me deal with any alternative agent at the branch after my complaints with his conduct, I assume that this was to cover his back and maintain his reputation. I got that impression that he was attempting to maximise the commission in the eventual sale and potential buy/rent from the seller.
Miss · 6 November 2016
Agent replied · 6 June 2023
Dear Amma. Thank you for your feedback which is not entirely accurate. The facts are as follows;1. You are correct that the property was advertised as “No chain” due to the owner expressing to us that they would rent2. The owner changed their mind and wanted to tie in a purchase (this was not acceptable to you)3. I communicated a two week period to give the owner time to find (I shouldn’t have done this, and apologised) this was also not acceptable to you.4. I communicated that the owner could not agree and commit to a rental until you are in a position to exchange. Just the facts. Also not acceptable to you5. The seller pulled out because we were unable to agree terms to move forward on.6. Both myself and the owner remain keen to sell you the property. This would be on the basses that you would agree to wait until she has found a property to buy. Please let me know if this has changed.7. You left out the bit that I arranged for the solicitors to refund part of your initial monies and paid the balance back to you from my own pocket, despite not having to do so.8. We are on a fixed fee (option 1 http://www.thepropertyexplorer.co.uk/sell/packages/ ) paid in advance. So my motivation wasn’t about money, quite the opposite. It is our job as a professional body to make sure These issues are agreed at the beginning to save both you and our client time and money.Please let me know if you are prepared to hang on for the owner to buy a property as the owner would be happy to proceed on this basis.RegardsRichard Low
★★★★★ 4/5
TrustpilotBooking viewings can be frustrating but everything else was Great
Overall the service from Richard and his team was great the only issue we had was trying to view one property seemed a bit disorganised but would definitely recommend them to anyone.
Dean · 21 September 2016
Agent replied · 6 June 2023
Thanks for taking the time to write a review Dean. I am a disappointed you had trouble booking a viewing especially when we book and attend over 200 most weeks and have a large team. I will look into this and call you later today. Regards Richard Low (MD)
★★★★★ 1/5
TrustpilotProperty Explorer Basingstoke - RUDE!
I had booked in with the Property Explorer Basingstoke to value our property, however before they came out I cancelled the booking as we had already made a decision to go with someone else and didn't want to waste anyone's time. I had a phone call from the 'Director' of the Basingstoke branch who wanted to know why we had cancelled (although I explained in my email why) he said 'didn't you want to hear what we had to say then!' I apologised that we had gone with someone else and that we had already made our decision. He was extremely rude on the phone and then refused to show us a property that we had already booked to see on Friday 1st July 2016, albeit, it was before the open day, we were told they could 'squeeze' us in as we couldn't make the official open day, maybe they were being accomodating because we had booked a meeting to have our property valued!? Now we cannot see one of their properties and was offered no other options. Not what I would want as a seller! Glad we chose an alternative provider now. Close call...
Mrs · 28 June 2016
Agent replied · 6 June 2023
Dear Mrs Rounce. I am the owner of The Property Explorer and as the owner I review all reviews, good and bad. I am deeply disappointed that you have had a bad experience with my company. I will be reviewing your complaint later today and I will report back to you. It is extremely rare for us to receive a bad review as you can see from the other reviews/comments on this site. We don't always get it right, we make mistakes. I would appreciate the opportunity to rectify this. Regards Richard Low
★★★★★ 5/5
TrustpilotThankyou Property Explorer!!
My wife and I recently purchased our first home through Property Explorer, and we also chose to use their in-house mortgage service. As first-time buyers navigating what turned out to be a fairly complex chain, we were genuinely impressed by how smooth and stress-free the entire process was.
EW · 2 May 2025
★★★★★ 3/5
TrustpilotGood if the boss didn't involve himself
My experience of the Property Explorer was overall a positive one. The team members who dealt with my purchase and the ensuing administration were excellent. Polite and professional at all times, if I were rating only their service I would have given a five star rating. However, there came a point during the transaction where the head guy decided it wasn't moving fast enough, and decided to involve himself in the process. This was neither helpful nor desirable, and at one stage he advised me to pull out of the purchase, even after I had paid survey and solicitors fees. He achieved nothing except to scare me and slow the process. I wonder if there was an alternative buyer who offered a higher price for the property? That can be the only reason why I would think an Estate agent would want to put off a prospective buyer already deep into the process. This soured the experience in my opinion, and would definitely make me think twice about using this particular estate agent. However, I should reiterate that the other members of staff I dealt with at Property Explorer were top level and I could not have asked for more from them.
Mr · 9 February 2016
Agent replied · 28 October 2023
Mr Johnson, Thank you for an honest review. We genuinely take note of the positive and negative and we do change when our customers are prepared to tell us where we went wrong. I was asked by the vendor to get involved, I honestly didn't want you to feel pressured, although if I am honest I did feel at the time that my calls had added to your stress. I should have talked to you about this at the time and I regret not doing that now. I didn't recommend you pull out of the purchase, at the time I think I was urging you to make a decision either way, however its how you perceive the experience that is important in my opinion and puts me in the wrong either way. We didn't have another buyer at a higher price, I would have told you if that were the case. We would have had to still be marketing the property and that is Gazumping, something that we do not practice. So, it only remains for me to apologise and wish you the best for the future. The lesson for me is to trust my more than capable staff and stay away next time. Regards Richard Low
★★★★★ 5/5
TrustpilotExcellent Estate Agents
I have been really impressed with the team at the Property Explorer, viewings were well handled and the support we received from Kevin during the conveyancing process (they handled our sale and purchase) was excellent.
Straightforward and honest to deal with.
Would definitely use again.
Theo · 2 June 2025
★★★★★ 5/5
TrustpilotWe purchased and sold our property…
We purchased and sold our property through The Property Explorer. The marketing of our house was high quality and the photos and video produced were of a high standard. Oliver and Kevin kept us informed of developments in the latter stages of the process to ensure things went as smoothly as possible.
Robert · 22 September 2021
★★★★★ 5/5
GoogleSo far so good, Simon is a legend and very helpful nothing seems to much trouble. No stress and no drama. Thanks Simon..
Alex · 26 April 2024
★★★★★ 5/5
TrustpilotThey are patient and supportive
They are patient and supportive. They worked to ensure we had a satisfactory outcome. Thanks.
Toyin · 6 March 2026
★★★★★ 5/5
TrustpilotFirst Class Estate Agents
I have wasted time with two other estate agents, trying to sell my house. From the minute I have gone with The Property Explorer, it’s been a whole different experience. They do exactly what they say they’re going to do, on time and in a friendly manner. A joy to work with both Dan and John. The stress of it all has gone away & they have got me my asking price. I full recommend them !
Niki · 1 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
