5/5
GoogleCarly @ Gascoigne Pees Basingstoke is very attentive. Always keeps me informed of my letting activity and tenants movements and sorts everything out for me. Professional and friendly service. Thank you Carly. Steve
Trusted Agent profile · Basingstoke
Gascoigne Pees Basingstoke reviews
★★★★★
487 reviews across 2 platforms
35 Winchester Street, Basingstoke, RG21 7EE
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Basingstoke, at 35 Winchester Street, is rated 4.3 out of 5 across 487 reviews on two platforms, including 399 Google reviews rated 4.6.
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Reviews
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
Google1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
1/5
GoogleUnfortunately will not be using any branch of Gascoigne-Pees in the future nor recommending to friends or family. The first house we viewed with them was lovely and was advertised from the start as a no chain listing. As first-time buyers this got us very interested and we quickly booked in to view the house ASAP. The first viewing was with Emily who admitted she just came back from holiday and didn't know anything about the house which was very unprofessional. The second viewing was with James who knew more about the house but not enough to convince a sale and it was on the third viewing I met the owner. My meeting with the owner was the sole reason that convinced us to follow through on the purchase, she deserves an Oscar for the way she looked after the house. The house set the standard for the next 8 houses we viewed and none compared. We advised to Gascoigne of when we could look to complete as having to get time off work and give appropriate notice to current landlords for rented property and solicitor process etc. We were informed the seller already bought property to move into and this would be a simple NO-CHAIN transaction...WRONG. It was only until we got the contract pack from our solicitor that we get spammed emails/calls by Andrew Blake that it is a CHAIN property and third party selling to our owner were "threatening" to pull out. This was complete false advertising and we are tempted to report this behavior to trading standards! The "threat" made no logical sense as we were already 5 weeks into the purchase and would have just made them all wait even longer for new potential buyers. We did not want to risk losing this house and believe this estate agent bullied us into a position of signing the contract the day we got it and forcing us to move the planned completion date forward when it should be mutually acceptable for all parties involved. After much pressure we got the contract signed, exchange took place and Andrew agreed to have one of the team meet us at the property with the keys so that we can do a once over of the house. Conveniently on completion day no agent was available as obviously Gascoigne-Pees got their commission from the seller and all focus was on new customers they can thrive of. All in all I don't want anything else to do with Gascoigne-Pees. I do feel a bit bad for the seller as she paid them and did their job for them.
5/5
GoogleWe had a fantastic buying experience through Gascoigne-Pees. We popped into the Basingstoke branch just on the off-chance, and ten weeks later we’re about to move in to our new home. We couldn’t have been better looked after, or kept better informed of progress. Both Jim Gordon and Andy Blake proved that excellent customer service, good humour and patience, are still qualities available in spades if you are lucky enough to deal with this excellent Estate Agency. I really couldn’t be happier.
5/5
GoogleWould definitely recommend Gascoigne-Pees as a letting agent, Chandon was very helpful and efficient with everything that needed doing!
5/5
GoogleThe whole team at Gascoigne Pees have been brilliant - we cannot fault them and when there was the inevitable problem in the chain, it was taken care of quickly and thoughtfully - allowing the process for all to continue on smoothly. Our main contact was Martyna who was excellent throughout. I would highly recommend GP!
5/5
GoogleThank you so much to the team for your quick turn around. They have been amazing!! Special thank you to Adam and Richard who have helped so much
5/5
GoogleThis is my first time renting with Gascoigne-Pees and Carly and her team have made it such a smooth process for me. I would definitely recommend this service!
5/5
GoogleReally happy with the service, Thank you so much Carly for your assistance, such a very friendly and excellent service, I would fully recommend Gascoigne - Pees.
5/5
GoogleVery helpful service, always quick to reply. Thank you Richard and Hannah at Carson’s, you have made the experience less stressful than we thought it would be. Thanks again.
5/5
GoogleI have been with GPess for over 5 years now and mainly communicated with Gemma Payne, who has always been very helpful and dealt with issues as and when they happen, I have also recently been working with Carly Byrne who has equally been as helpful in keeping me updated reference finding me good Tenants. Thank you both very much Anthony.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have had a wonderful experience working with GP Basingstoke Team (Gemma, Virginia, Carly) since we started dealing with the wonderful ladies. The customer service, response time and communications were spot on. We would definitely recommend G.P Basingstoke team. As we were based abroad we needed a team who could react immediately and respond to each of our requests and the G.P team have done their best on all occasions. They are a friendly bunch to deal with.
5/5
GoogleI had been searching for a new property to let for sometime before i discovered Gascoigne Pees. I can honestly say that the level of customer service with other letting agents in the Basingstoke area was very poor. Lettings negotiator, Residential lettings of Gascoigne Pees Nathan Jones not only took a keen interest in my situation to help find me a new property, but was also very supportive and helpful through the whole letting process. I would highly recommend them.
5/5
GoogleCarly was very kind and professional in helping me make the moving in to my new place as smooth as possible. Always there to help and answer questions!
5/5
GoogleThe service we received from Virginia was outstanding after difficult experiences and major let downs with 2 other local letting agents. I wouldnt hesitate to use them again.
5/5
GoogleKim at Gascoigne-Pees has been amazing. She has gone above and beyond to help us where she can. She has been more helpful to us than our own estate agents and if we were to ever sell our property/a property again we would definitely be contacting Kim. She is a huge credit to G-P and I hope she gets the recognition she deserves.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleAdam has been fantastic from rental valuation through to tenants moving in. Would highly recommend the full Gascoigne team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI want to give a 5 star review to Clare Samaroo at Gascoigne-Pees Basingstoke for the best service I could ask for. She went the extra mile and beyond, she arranged everything thing with my rental even before I arrived in the UK. Thank you for the wonderful service 😀 …
5/5
GoogleAdam was truly great, Very professional and a credit to the company. The whole process was very quick and simple. Thank you Adam.
5/5
GoogleFantastic lettings agency, really helpful and went the extra mile to help us. Richard, Chris and Chandon were brilliant. Would definitely recommend Gascoigne-Pees.
5/5
GoogleI cannot thank Gascoigne-Pees enough for their exceptional service and for making the process of finding a new home an absolute pleasure. I wholeheartedly recommend their services to anyone seeking a reliable and customer-focused housing agent. Gascoigne-Pees truly stand out for their outstanding staff, who exemplify excellence in the industry.
4/5
GoogleFast home let service. I enjoyed their service
Agent replied · 13 June 2024
Thank you for taking the time to post a review Binye
5/5
GoogleIt's been a great experience with real time information and professional services. Thank you.
Agent replied · 13 June 2024
Thank you for your review Samuel. We really appreciate the positive feedback.
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Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basingstoke.
