Trusted Agent profile · Basingstoke
★★★★★
487 reviews across 2 platforms
35 Winchester Street, Basingstoke, RG21 7EE
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Basingstoke, at 35 Winchester Street, is rated 4.3 out of 5 across 487 reviews on two platforms, including 399 Google reviews rated 4.6.
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Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleChandon has been helpful in answering queries and getting things done in a timely manner so able to meet challenging timescales especially with the current pandemic, would recommend without questionPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
GoogleCarly & Gemma were absolutely amazing! They went above and beyond to ensure me and my little boy got our lovely rental house at really short notice. So lovely and very professional. Highly recommend. Thank you ladies!
5/5
GoogleHad a great experience, both Clare and Carly were excellent and the process went very smoothly.
5/5
GoogleI highly recommend Gascoigne-Pees Sales and Lettings. Very professional and friendly. Carly was very quick and efficient when dealing with our tenancy matters.PositiveResponsiveness, Professionalism
5/5
GoogleNic and the team were fantastic! Always available with any questions we had, worked very hard to ensure our move went smoothly. Would highly recommend and certainly use again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleChandon and Gemma went above and beyond for my needs both are a credit to Gascoigne pees! I would recommend anyone to deal with these two, as their customer service is exceptional.PositiveProfessionalism
5/5
GoogleWhen my boyfriend and I were purchasing our first house, Gascoigne-Pees were very efficient and always kept us updated which was very much appreciated. Martina was absolutely lovely to work with!PositiveResponsiveness, Professionalism
5/5
GoogleI approached Gascoigne Pees initially to let my property and after speaking with Adam Ali in lettings, asked if he could help me with purchasing other buy to lets. I have been very impressed by Adam's insight, attention to detail, efficiency and dedication. He has been exceptional in letting my property and in providing me with useful advice and research on buying other buy to let properties, including connecting me with colleagues in sales. I very much appreciate all his efforts and support throughout. He has made the whole process of letting my property uncomplicated, well organised and enjoyable. He is pleasant to deal with and I am very grateful for all his efforts. I would 100% recommend his services and that of Gascoigne Pees to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team have been amazing in supporting us and providing updates and information through out the process! we have used Gascoigne-Pees for the last 2 house sales and one purchase and they have always been professional, helpful and I couldn't fault them! They are a great team of professionals that will take you through every step of the process keeping you sane when things are stressful and helping you get to where you need to be as painlessly as possible! Brilliant to work with, can not praise them enoughPositiveResponsiveness, Professionalism, Value
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleAdam was very helpful and knowledge providing answer to my questions. The lettings team were super helpful i would definitely recommend GASCOIGNE PEES to anyone who is looking to rent and buying in basingstoke
5/5
GoogleThis is my first time of renting and Chandon Bell has been wonderful!
5/5
GoogleGascoigne Pees 5***** Billi she is the best of the best, she is amazing. Without she, probably my process to buy flat was still somewhere on the way.... She is so helpful, friendly, professional, caring. Thank you so much for being by my side all this difficult time. Without you, I would have been lost. Have a Good luck in your personal and professional life. Have a Good luck Gascoigne Pees.
5/5
GoogleCarly was incredibly helpful with the process of my partner and I letting our first property together. Everything was checked and done thoroughly couldn't ask for a smoother process! Thank you Carly!
1/5
GoogleTotally unprofessional & insulting way of dealing with customers right from the beginning when i called to book a house viewing - I was told by the agent martina “many people think they could afford this house but they can’t” ...this is not for a million bucks worth house but for a mere £380k one !!!! After viewing and placing an offer that was accepted by the seller.. our deal was called off and given to someone else for exact price without giving us any proper explanation or heads up - we kept thinking the house was ours when in the background they agreed to another offer which was a devastating experience . This could have been dealt in a more considerate way by them but they were totally insensitive towards buyers. Would never ever buy or sell our properties with gascoigne pees nor recommend them.
5/5
GoogleFantastic Estate Agent - couldn’t recommend them higher. Richard was a brilliant Agent that really cared about all clients involved. Carly was also fantastic and a massive help to us. Thank you!
1/5
GoogleVery unprofessional through the whole process and me and my husband were so disappointed. We currently moved in the flat. We've paid partial rent and ask our letting negotiator to keep this for us soon after viewing. We've given them reference and asked them the certificate of cleaning and arrange the date for another viewing before moving in. The person in charge totally ignored these requests and hasn't respond us anything. My husband call the office 5 days before we moving in because we needed to arrange the removal. Finally gave us a time for handing over the key. On the moving day, there was a man who is not from Gascoigne- Pees, gave us key and explained us a very brief of our flat. Fire alarm is not working and just left a spare gadget (They want us to fit on the ceiling? Neither of my husband and I are not electrician!). The room has got cobwebs everywhere, clogs in drain, wall was full of stains. Some doors of cupboards are off from hinges. I called the office but still didn't give me an explanation what happened or what they can do for us. However, this company pushed me and made sure to pay the balance over the phone. Also tenancy agreement, they called me next day and rushed me that we needed to sign it and send them back ASAP, otherwise we would lose the right to live in the flat. That's a rule, fair enough but it's been very busy day for cleaning by ourselves and unpacking, so we didn't have enough time to read through the contract. It's been 1 week since we moved in but they don't tell us anything if they're trying to sort out our problem until we ring them. Absolutely unacceptable service from the begin till now. Our neighbours are lovely and good area. So we're not moving out of course but definitely avoid this agent in future and already anxious to keep in touch with them for loads of repairs.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI was in great hurry to move into a rented property at the earliest. Then I approached Gascoigne office in Basingstoke. I had an interaction with Gemma and asked her for viewing appointment of one property immediately. She positively responded and I had a viewing after an hour and finalized the property on Friday noon and moved into the flat on Tuesday evening. I should really appreciate CARLY'S support here to complete all the documentation and other formalities in very short time. She was very helpful by stretching her time to handover the keys to me. She was very approachable to get my all queries clarified. Overall I had very good experience.
5/5
GoogleWe bought our first home through Gascoigne-Pees, and cannot fault them at all. The team did a great job in understanding our needs and highlighting properties that would support our growing family while still meting our budget. The end result was a gorgeous Victorian house that had no nasty surprises once we completed. James and his colleagues did amazing work in liaising with us, our mortgage provider and our solicitor throughout the process, helping us finish the purchase in an incredible eight weeks. They patiently provided further explanation when we needed it, making us feel very well looked after. I'd recommend the team at Gascoigne-Pees Basingstoke in a heartbeat to any first-time buyer looking to get on the property ladder.
5/5
GoogleI dealt with Carly Byrne while renting out my first place and she made it so easy, the whole experience was smooth from start to finish, I could not be happier!
1/5
GoogleOne of the worst estate agents I have dealt with and I have been renting for over 8 years. This review is of the company in general, at the end of it they only care about the landlord and will leave you to fend for yourself with little support. Also there repair service is shocking and unless your house is pretty much destroyed dont expect things to be fixed within a few weeks. Much better estate agents out there
5/5
GoogleI was looking for tenant to rent my property. First of all I speoke with Gemma, who was very professional and told me about latest legislation. Than I appoint Gascoigne. So Richard met me in the property for valuation, I was pleased with his market knowledge. All their team are very professional specially Carly, who was quick to reply my email. So their team helped me to find the tenant. I will defenately recommend them to the other landlord.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
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Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basingstoke.
