Trusted Agent profile · Basingstoke
★★★★★
487 reviews across 2 platforms
35 Winchester Street, Basingstoke, RG21 7EE
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Basingstoke, at 35 Winchester Street, is rated 4.3 out of 5 across 487 reviews on two platforms, including 399 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basingstoke.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
1/5
GoogleI wouldnt recommend this company at all, Very quick to get you into a property but getting your deposit back is a nightmare, They also falsly advertise things about properties. I would avoid at all costs. Very unprofessional staff, rude, insulting and only appeared to care about the landlords.
5/5
GoogleHad a really great experience with GP. Always on top of the ongoing challenges, making sure I was kept up to date, liaising between me, the solicitors and the buyers. All of the team members were professional and friendly. Cannot recommend the team highly enough. Exceptional service
5/5
GoogleCommunication was great throughout the whole process. I was shown the apartment and did the move in with Clare. She was professional and very helpful, both during the process of and after moving in. She was polite and friendly and provided me with all the information I required.
5/5
GoogleFast correspondence and very helpful
Thank you for your review Georgi. We were glad to help
5/5
GoogleI had a very positive experience with Gascoigne-Pees in Basingstoke, Virginia was very professional and friendly. Smooth process from start to finish.
5/5
GoogleCan't fault Billi at GP at all. She has been helpful, friendly and accommodating all the way through the process. Billi closely followed the progress of our sale on an almost daily basis and was quick to respond to queries and take action when necessary. Would highly recommend. (Think I will miss her friendly phone calls actually!)
5/5
GoogleExcellent service and communication, especially during the current climate. Chandon was lovely and very helpful!
5/5
GoogleCarly has been fantastic in helping us secure the perfect house for us! Very professional service, quick and easy!!
5/5
GoogleI am very grateful that Virginia was very helpful. She is very professional and I will recommend her also to anyone.
5/5
GoogleCarly was very helpful and professional!PositiveProfessionalism
5/5
GoogleThe process of renting a house couldn’t have been smoother. When we rang a viewing was arranged for the next day, as soon as we let Carly know we wanted to rent the property she was really efficient in letting us know the next steps. Whole process completed in less than a week. We can’t wait to move in and enjoy our new home. Thank you!
5/5
GoogleThey are doing a good job. With friendly and accommodating staffs
Thank you very much for your 5 star review
1/5
GoogleId would definitely recommend checking the fine print and doing your own background checks when dealing with these guys.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
5/5
GoogleRecently dealt with Gemma and Virginia and they was both very helpful and efficient, would recommend using Gascoigne-Pees !! :)
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleEstate agents Richard and Alicja were both very helpful. The process went smoothly and quickly. Highly recommended!
5/5
GoogleGreat experience, James Gordon was so helpful and really lovely to speak to. Couldn’t ask for better help.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleCarly Byrne was amazing, very responsive, good communication throughout.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent services .In particular Gemma Payne provided exceptional service and support throughout the process within timeline.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleMy family and I were very happy and appreciate Gascoigne-Pees help us to rent a property, the process was very fast and professional. Specially Chandon, we are from HK and do not have good English, but she is still kind to help us, thank you so much.PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basingstoke.
