Trusted Agent profile · Basingstoke
★★★★★
127 reviews across 1 platform
22-24 Winchester Street, Basingstoke, RG21 7DY
Chancellors's office in Basingstoke, at 22-24 Winchester Street, is rated 4.7 out of 5 across 127 reviews on 1 platform, including 127 Google reviews rated 4.7.
Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience with Cat when we went to view a property. Her knowledge was so detailed, everything had clearly been thoroughly researched before we arrived. She was very friendly and made us feel right at home, pun intended!
Hi Kimerley, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
3/5
Google***EDIT - now leaving a 3 star review. Communication is poor. After submitting an offer only found out to be rejected via the website showing ‘Let Agreed’. Spoke to 2 different people from the branch who said they would transfer my message … More
5/5
GoogleOliver was very professional and helpfull
5/5
GoogleGreat experience in terms of the support provided for searching a rental property with Cathleen Anderson from Chancellors Basingstoke. She were very professional, responsive, and helped me find the perfect place that fit my needs. Highly recommend!
Hi Himansuraj, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleFrom the very first day Simon Swanson has been communicating in detail about the process. Advising us, getting the right resources and finally finding the right tenants. Absolutely brilliant service from Simon in particular and his team.
5/5
GooglePiers Ollier gave us a very good service, supported us in securing the property we desired and also at a prefared location. He was also patient and gentle with us in the process of our dealings. Based on this, we'll recommend your company to our friends and loved ones. Thanks, we're grateful.
Hi Daniel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleIf you are reading this as a landlord, you don't have to look any further than Chancellors. Having had very poor landlord support from another well-known Lettings Agency in Basingstoke, I decided to perform a google search for a new agent. After reading the positive reviews for the Basingstoke branch of Chancellors, I took the step of visiting Simon Swanson at their office. I was greeted with a professional who really understands the lettings business as well as landlords frustrations, mostly around the topic of communication! Simon has many years experience in the lettings business and listened carefully to what I was looking for in a new lettings agent. As I am out of the country most of the time, I wanted someone who took ownership of the task and would help with finding a new tenant while the previous one moved out. Unlike the extreme dissatisfaction I experienced with my previous agent, the communication from Simon and his colleagues in both Basingstoke as well as their HQ support team has been exemplary. I haven't once had to chase anyone as they are fully on top of their apparently seamless processes. Even better, they soon found me a new tenant and even went the extra mile to get spare keys cut for them. The professionalism of Simon, the Basingstoke team and the other individuals (Piers and Olga) that I have dealt with at Chancellors has been an absolute pleasure. I can highly recommend Chancellors Basingstoke to any landlord, especially, if like me, you became a landlord by default. "Thank you" for managing 'everything' and allowing me not to worry. You took a huge weight off my shoulders! Highly recommended.
1/5
GoogleNot good, keep away from them. We have only problems with them. They want to keep all our rental moneys.
Hello James, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GooglePiers Ollier was lovely! Super informative about the property and took it all in his stride to go the extra mile to help me find my property! Highly recommend him and the company
5/5
GoogleIf you are reading this as a landlord, you don't have to look any further than Chancellors. Having had very poor landlord support from another well-known Lettings Agency in Basingstoke, I decided to perform a google search for a new agent. After reading the positive reviews for the Basingstoke branch of Chancellors, I took the step of visiting Simon Swanson at their office. I was greeted with a professional who really understands the lettings business as well as landlords frustrations, mostly around the topic of communication! Simon has many years experience in the lettings business and listened carefully to what I was looking for in a new lettings agent. As I am out of the country most of the time, I wanted someone who took ownership of the task and would help with finding a new tenant while the previous one moved out. Unlike the extreme dissatisfaction I experienced with my previous agent, the communication from Simon and his colleagues in both Basingstoke as well as their HQ support team has been exemplary. I haven't once had to chase anyone as they are fully on top of their apparently seamless processes. Even better, they soon found me a new tenant and even went the extra mile to get spare keys cut for them. The professionalism of Simon, the Basingstoke team and the other individuals (Piers and Olga) that I have dealt with at Chancellors has been an absolute pleasure. I can highly recommend Chancellors Basingstoke to any landlord, especially, if like me, you became a landlord by default. "Thank you" for managing 'everything' and allowing me not to worry. You took a huge weight off my shoulders! Highly recommended.
5/5
GoogleAmazing so far! since the moment I met Cathleen she has been helpful, kind and fast through all the process! I hope every other agency was so good as Cathleen from Chancellors- Basingstoke
Thank you for leaving us this great review Rui, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleThank you for helping to find the right property. Cathleen, she helps me to arrange the proper viewing and explain the property details. Once again thank you..
Thank you for leaving us this great review Ajesh, It would mean a lot to the Basingstoke team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleIt was a pleasing experience. Though we were late by 15 minutes our executive was patient and gave a good viewing of the property and was explaining things in detail.
Thank you for leaving us this great review Anwar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleExcellent service. Cathleen helped provide remote viewings and proactively helped me with all the checks and referencing ready for when I found the right place.
Thank you for leaving us this great review Luke, we will be sure to pass this fantastic feedback the team. We are delighted that you had such a great experience with us.
5/5
GoogleSince Ellie came to do the valuation, we knew Chancellors was the right choice for us and so far they have not disappointed. We've been pleased with the expertise, advice and service.
Thank you for leaving us this great review James, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI was struggling to get the good tenants for my flat and I went with the Chancellors, Simon Swanson has given extremely good and professional service for finding good tenant, he was always available for my query and I extremely happy for it.
Thank you for leaving us this great review Vivek, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleMichael and Ellie are clearly very well connected with the local market, did a fantastic job at selling our house and keeping our buyer informed throughout the process.
Thank you for leaving us this great review Paul, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Googlehe was so nice and friendly
Thank you mohammad for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
GoogleVery pleased about the viewing with Michael, who had a good knowledge and insights about the housing markets and afterwards we decided to buy a house thanks to Chancellors. So thank you for your help.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleSimon and Amelia worked tirelessly to find myself and my flatmate a rental property that suited our needs- they were on hand throughout the whole process and completed any paperwork we needed extremely quickly. Cannot thank them both enough :)
Hi Rachael, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleThe experience with Chancellors was excellent, from the beginning they were supportive and responded promptly to issue throughout. A special thanks to Simon Swanson.
5/5
GoogleVery helpful and easy to ask any questions. Always finds a quick solution
Thank you Nick for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent and full explained tatic of selling and all friendly polite lady and all her staff there we been involved with Great work
Thank you for leaving us this great review Josephine, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleMichael and Ellie from Chancellors were a pleasure to work with. They were proactive and kept us in the loop throughout the process.
Thank you for leaving us this great review Karthik, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Basingstoke office has 127 reviews across 1 platform: 127 on Google.
Chancellors Basingstoke is rated 4.7 out of 5 across all 127 reviews, and 4.7 out of 5 on Google from 127 reviews.
Chancellors Basingstoke, 22-24 Winchester Street, Basingstoke, RG21 7DY.
