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★★★★★
43 reviews from tenants · all 1,035 reviews
10 New Street, Basingstoke, RG21 7DE
43 reviews of Belvoir's Basingstoke office come from tenants, rated 4.8 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.
43 reviews from tenants, from every platform, shown as written. First names only.
5/5
View AgentsRental
Tracy was excellent when she showed us around. Professional and friendly. Thank you so much
Sol, thanks very much for taking the time to leave this review. We're glad that you were so happy with us.
5/5
View AgentsDiamond in the rough
I have been renting with Belvoir Basingstoke for nearly two years and I can honestly say they have always demonstrated the up-most professionalism and competence, from initial viewings through to communications and support. Any renter can give a list of bad experiences with agencies; Belvoir is the first agency I have felt able to recommend to anyone renting in this area. My best regards and thanks to the whole team.
Lee, thanks very much for this. It's the first time we've been referred to as a "diamond in the rough", but we very much like it! Illness has resulted in an unacceptable delay in responding for which I apologise. You'll have gathered by now that the remainder of the business runs in a more timely manner I hope! Mike Jones.
4.8/5
View AgentsAmazing times with Belvoir Basingstoke
My overall experience with Belvoir has been great! From moving in to years of constant communication and to the lovely Jo Jones ensuring my check out and return of my deposit went smooth and easy. I wish Belvoir had a property at this time because I really did not want to leave the amazing service. Well done to everyone at Belvoir Basingstoke.
Lola, thanks for taking the time to leave this review. We only wish that we'd had something suitable for you to move into. Best of luck in your new home.
4/5
View AgentsProfessional, approachable and fair
We dealt with Belvoir as a tentant and they were very responsive to our calls regarding maintenance. We had a situation on check out where our landlord was unreasonable about the deductions from our deposit. Belvoir went above and beyond to prove that this damage was not sustained in our care and helped us through the Deposit resolution process. They did not have to do this.
Thanks for this review. We consider maintenance to be a very important element of our job and have a team dedicated to just Maintenance issues. To be fair to both landlord and tenant, we strive to ensure that our check-out reports and inventories are unbiased and truly reflect the condition of the property at each end of a tenancy. We try to ensure that any proposed deductions are proportionate and justified. Disputed deposits are, quite rightly, dealt with by independent experts a, The Deposit Protection Service and it is they who have the final word.
5/5
View AgentsProfessional, thorough, and fair
We have recently come to the end of a 6+ year tenancy with Belvoir. We knew from the start that they were a good agency, when our washing machine needed attention shortly after moving in, and was sorted incredibly quickly. They are always helpful and attentive, as well as being thorough. Special mentions go to Jo, who dealt with our post-tenancy check out both fairly and quickly (as well as answering our queries beforehand), and Carol (with whom I spoke to on the phone prior to our notice being handed in - she was absolutely lovely to talk to). Thank you, Belvoir staff. We wish you all the best.
5/5
View AgentsExtremely efficient very fair and helpful
These folks have been exceptionally helpful and clear in regard to my checkout appointment. All interactions with the staff were friendly and helpful especially due to this being my first formal checkout. Definitely do look into renting a property with these guys. A special thanks to the Basingstoke lettings team :)
Emma, thanks for leaving this review. It's always nice to hear that someone has been through the entire system of finding somewhere to live, living there and moving out and remaining happy for the whole time.
4.5/5
View AgentsExcellent Service
Belvoir have been excellent at handling our tenancy. With the amount of properties they deal with, it’s great to see that they value each tenant/landlord genuinely as they resolve our requests quickly & conveniently. Special mentions to the maintenance team (Michelle, Rachel & the rest), they’ve been fabulous with all of the maintenance issues!
1/5
View AgentsNo recommend to anyone
The service is so poor, and try to find any excuse to take most of your deposit when you check out! They hold about £1000 of my deposit and took about £800 of my deposit. I regret that I tidy the house when I move out.!! Never go with them!
Dear Xin, I am extremely disappointed to read your comments and sincerely apologise if you feel unhappy over the manner in which your deposit was handled. Unfortunately, from the brief information provided in this review, I am unable to locate your file in order to comment further on your specific complaint. Our tenant deposits, are lodged with The DPS and any disputes are settled through their Alternative Dispute Resolution Service by independent and fully trained dispute professionals. It is they who decide whether or not a claim upon a deposit is legitimate and a tenant is always given a very adequate period of time in which to argue their case. We are passionate about customer service and deeply committed to solving genuine complaints. Please either contact me on 01256 830800 or write to me at 10 New Street, Basingstoke, RG21 7DE and I will provide details of our complaints procedure. We are members of the Property Ombudsman Scheme (TPOS), and are also licensed under the National Approved Lettings Scheme (NALS). I look forward to hearing from you and resolving your concerns. Mike Jones. Director.
5/5
View AgentsExcellent agency
We were renting with Belvoir for past five years. Everyone we had contact with through those years was friendly and helpful and professional. We appreciate quick responses from Jo, Carole, , Shahida, Laura and others. Any maintenance issues were resolved quickly.
Magdalena, thanks for this review. It looks like you've dealt with at least half of the team and not found them wanting. We're all really pleased that you've been so happy and wish you all the very best in your new home. Mike Jones
5/5
View AgentsProfessional and polite service
Belvoir handled every aspect of our tenancy with professionalism and were always reachable via phone or email if we needed them. The team took great care when reviewing the property for the regular check ins. Absolutely fantastic service.
Louise, thanks very much for taking the time to leave this review. We're all very glad that you've been so happy with us.
4.5/5
View Agents2 year of tenancy
I’m very grateful for the whole team during my tenancy for two years especially Jo Jones which kept the standards, made the process easy in every single situation and responds fast and efficiently.
Yehia, thanks for taking the time to leave this review. Best of luck in your new home.
5/5
View AgentsProfessional but friendly
Since day one we’ve been treated very well and the whole processe went smooth as it should, so I can’t be happier with the whole journey since day 1 to the signing day.
David, thanks for taking the time to leave this review. I apologise for the delay in responding. We're all very glad that you've been happy with us. Mike Jones
5/5
View AgentsEasy and great process
Had to deal with the whole team a few times during my 3 years tenancy and great team in Belvoir Basingstoke. Thanks to Jo Jones for making the moving out process and end of tenancy diverges tasks easy, clear and efficient. Not always the case from my experience
5/5
View AgentsThe team are always there for YOU!
As a tenant you are really encouraged to contact Belvoir with any issues or concerns and they always get things sorted quickly. Great great team!!
Adrienne, many thanks for this review. We go to great lengths to provide a good service and we're grateful that you appreciate this.
5/5
View AgentsI have had very good service from all Belvoir agents
I have been treated with utmost respect from the letting agents at Belvoir, no query is too minor to be attended to.
Dear Bryan, I'm very glad that you're pleased with our efforts. Thanks for taking the effort to write this.
3.9/5
View AgentsDeposit
Stayed in touch and helped us sort things out on our side of deposit
Sally, thanks for this review. We're glad your deposit got sorted for you. Mike Jones
5/5
View AgentsMore than happy
Have been looked after by Belvoir for the last couple of years and always found them prompt efficient and curteous
Tony, Many thanks for this review. We're glad to see that you're pleased with what we do. Andrew
5/5
View AgentsRating only, no written review.
Thanks for this rating Ramona. It's always good to see that our customers are happy. Mike Jones
5/5
View AgentsExcellent service and friendly staff. Big thank you to Kate and Carole.
Rating only, no written review.
Sonata, thanks for taking the time to leave this review. We're glad you're pleased.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
43 reviews from tenants, rated 4.8 out of 5 on average. For example, Nsima wrote: "I rented a property through Belvoir in Basingstoke and I must say that my family and I were treated really well during our tenancy. Whenever we need support or ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
