Trusted Agent profile · Basingstoke and Deane

Chancellors Basingstoke New Homes Sales reviews in Basingstoke and Deane

4.6

★★★★★ Excellent

312 reviews across 2 platforms

22-24 Winchester Street, Basingstoke, RG21 7DY, Basingstoke and Deane, RG21 7DY

Part of Chancellors, see every office.

Chancellors's office in Basingstoke and Deane, at 22-24 Winchester Street, is rated 4.6 out of 5 across 312 reviews on two platforms, including 157 Google reviews rated 4.7.

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4.7 / 5

157

Reviews on Google

This office

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155

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.

5/5

Google

We had a very good experience working with Ana McCormack. She was prompt, professional, and accommodating, ensuring we could arrange viewings as per our schedule. She walked us through all the required details with clarity and made the process smooth and hassle-free. Highly recommend her for her excellent service!

Yogesh · 10 December 2024

Agent replied · 10 December 2024

Thank you, Yogesh, for your fantastic review! We're thrilled to hear that Ana McCormack provided you with prompt and professional service. Our team strives to make the property viewing process as smooth as possible, and we're glad Ana was … More

5/5

Google

Oliver gave us an excellent tour of the property, he answered all our questions thoroughly, his professionalism and friendly approach made the experience enjoyable, he deserves more than a 5 star.

Mary · 22 July 2025

Agent replied · 8 October 2025

Thank you mary for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

I had a great experience with Hannah…

I had a great experience with Hannah Rae, she was very professional and patient

Bolanle · 24 August 2026

5/5

Google

Michael has been professional, attentive and accommodating in dealing with us. He is always happy to go the extra mile.

Clare · 30 November 2023

Agent replied · 25 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Simona-Maria Rosu customer support is second to none.

I would like to give a shout out to Simona-Maria Rosu who works in property management.

Jd · 21 June 2025

5/5

Trustpilot

Chancellor's Aylesbury - Thank You

Thank you Chancellor's Aylesbury

Bless · 21 October 2025

1/5

Google

They are very difficult to get through. On their ads the properties do not list road name so when speaking with agents, you can’t be sure if you are on same page. This has happened to me few times. Once the agent spent 10 minutes looking for the house Was talking about and told me the viewing has been booked but on the viewing day I called them back to check and it was not booked at all. So when I see their newly listed properties, I just scroll past.

Mohan · 26 October 2022

Agent replied · 25 October 2024

Hello Dani, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at caitlin.greaves@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

5/5

Trustpilot

Charlotte have been great from the very

Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.

Mrs · 19 March 2026

5/5

Trustpilot

She is awesome and helpful

Ayman · 21 September 2026

5/5

Google

Simon at Basingstoke Chancellors has been a fantastic agent to deal with, from helping book me in with the initial viewing right to the signing of a tenancy, he has helped me at every stage and kept me thoroughly updated. I would recommend Simon to anyone in the future he seems like a lovely kind gentleman and understanding of peoples situations.

Lucy · 26 October 2022

5/5

Trustpilot

Smooth and Professional Tenancy Renewal

I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!

Geanina · 21 October 2025

5/5

Google

I recently rented my properly through Chancellors. I evaluated multiple estate agents and decided to work with Chancellors. Glad I took that decision - entire process was managed smoothly. Simon from Chancellors team is spot on his communication and kept me in the loop all through process. We had few date changes due to unavoidable reasons - Simon managed the unknowns well and accommodated the schedule in partnership with tenants. Very happy with the service received!

Saats · 26 October 2022

Agent replied · 25 October 2024

Thank you for leaving us this great review Saats, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

Michael was very good with explaining and answering our questions about the property.

Akshata · 30 December 2023

Agent replied · 25 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

The agents are very accomodating and prompt on every questions asked. You would love to have talked to them and have your queries answered.

Fredilito · 10 July 2025

Agent replied · 8 September 2025

Thank you Fredilito for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Simran was brilliant

Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.

Sara · 22 April 2025

5/5

Trustpilot

Best agency and very professional service

I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.

Mr · 21 October 2025

5/5

Google

Cathleen took me for viewing in a 2 bed property for rent. Honestly, I’d like to say she was wonderful at her work. The couple of times we met, she showed amazing professionalism. It was great interacting with her given her warm and friendly approach to us.

ERIC · 27 July 2024

Agent replied · 25 October 2024

Thank you for leaving us this great review Eric we will be sure to pass this fantastic feedback onto Cathleen We are delighted that you had such a great experience with us.

5/5

Google

Thanks Philip & Team, you made the viewing exercise simple and effective.

Pradyot · 26 October 2023

Agent replied · 25 October 2024

Thank you Pradyot for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Eleyne has been really efficient and lovely with helping us new buyers. She is professional and friendly with us, love her enthusiastic approach :)

Rubina · 26 October 2022

Agent replied · 25 October 2024

Hi Rubina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

All done very professionally and with understanding. I would not hesitate to recommend. Many thanks personally to Simon and the team from Chancellors. Cheers

Stanislav · 26 October 2022

Agent replied · 25 October 2024

Thank you for leaving us this great review Stanislav, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

4/5

Google

The viewing with Michael was very well planned and timely. We received warm welcome, a brochure and walk through along with answers all our questions. He also followed up after the visit for decision and respected our views & decision.

B · 30 December 2023

5/5

Google

Had a great experience with Cat when we went to view a property. Her knowledge was so detailed, everything had clearly been thoroughly researched before we arrived. She was very friendly and made us feel right at home, pun intended!

Kimberley · 26 August 2024

Agent replied · 25 October 2024

Hi Kimerley, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Katie and Adam - 'on-the-ball'

Katie and Adam have been attentive and on the ball throughout the process.

Terence · 21 May 2026

5/5

Trustpilot

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

Mrs · 19 March 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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