Trusted Agent profile · Basingstoke and Deane
★★★★★
312 reviews across 2 platforms
22-24 Winchester Street, Basingstoke, RG21 7DY, Basingstoke and Deane, RG21 7DY
Chancellors's office in Basingstoke and Deane, at 22-24 Winchester Street, is rated 4.6 out of 5 across 312 reviews on two platforms, including 157 Google reviews rated 4.7.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
5/5
TrustpilotGood communication
Good communication, easy to deal with.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
GoogleGreat experience in terms of the support provided for searching a rental property with Cathleen Anderson from Chancellors Basingstoke. She were very professional, responsive, and helped me find the perfect place that fit my needs. Highly recommend!
Hi Himansuraj, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleThank you so much you are amazing
Thank you Chidimma for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
1/5
TrustpilotI would strongly caution landlords
I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
5/5
GoogleIf you are reading this as a landlord, you don't have to look any further than Chancellors. Having had very poor landlord support from another well-known Lettings Agency in Basingstoke, I decided to perform a google search for a new agent. After reading the positive reviews for the Basingstoke branch of Chancellors, I took the step of visiting Simon Swanson at their office. I was greeted with a professional who really understands the lettings business as well as landlords frustrations, mostly around the topic of communication! Simon has many years experience in the lettings business and listened carefully to what I was looking for in a new lettings agent. As I am out of the country most of the time, I wanted someone who took ownership of the task and would help with finding a new tenant while the previous one moved out. Unlike the extreme dissatisfaction I experienced with my previous agent, the communication from Simon and his colleagues in both Basingstoke as well as their HQ support team has been exemplary. I haven't once had to chase anyone as they are fully on top of their apparently seamless processes. Even better, they soon found me a new tenant and even went the extra mile to get spare keys cut for them. The professionalism of Simon, the Basingstoke team and the other individuals (Piers and Olga) that I have dealt with at Chancellors has been an absolute pleasure. I can highly recommend Chancellors Basingstoke to any landlord, especially, if like me, you became a landlord by default. "Thank you" for managing 'everything' and allowing me not to worry. You took a huge weight off my shoulders! Highly recommended.
5/5
GoogleEleyne has been amazing. Easy to get hold of, if not available first time she always called back promptly. Was more than happy to give us a second viewing on the same property within the same week and was very knowledgable on the property.
5/5
TrustpilotVery good experience!
Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.
5/5
TrustpilotJamie Woodman
Good customer service
1/5
GoogleNot good, keep away from them. We have only problems with them. They want to keep all our rental moneys.
Hello James, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleAmazing so far! since the moment I met Cathleen she has been helpful, kind and fast through all the process! I hope every other agency was so good as Cathleen from Chancellors- Basingstoke
Thank you for leaving us this great review Rui, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleFrom the very first day Simon Swanson has been communicating in detail about the process. Advising us, getting the right resources and finally finding the right tenants. Absolutely brilliant service from Simon in particular and his team.
5/5
GoogleIt was a pleasing experience. Though we were late by 15 minutes our executive was patient and gave a good viewing of the property and was explaining things in detail.
Thank you for leaving us this great review Anwar, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotImpressed with this branch of Chancellors. Highly recommend.
Impressed with this branch of Chancellors.
5/5
GooglePiers Ollier gave us a very good service, supported us in securing the property we desired and also at a prefared location. He was also patient and gentle with us in the process of our dealings. Based on this, we'll recommend your company to our friends and loved ones. Thanks, we're grateful.
Hi Daniel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
5/5
GoogleSince Ellie came to do the valuation, we knew Chancellors was the right choice for us and so far they have not disappointed. We've been pleased with the expertise, advice and service.
Thank you for leaving us this great review James, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleThank you for helping to find the right property. Cathleen, she helps me to arrange the proper viewing and explain the property details. Once again thank you..
Thank you for leaving us this great review Ajesh, It would mean a lot to the Basingstoke team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleExcellent service. Cathleen helped provide remote viewings and proactively helped me with all the checks and referencing ready for when I found the right place.
Thank you for leaving us this great review Luke, we will be sure to pass this fantastic feedback the team. We are delighted that you had such a great experience with us.
5/5
GooglePiers Ollier was lovely! Super informative about the property and took it all in his stride to go the extra mile to help me find my property! Highly recommend him and the company
5/5
GoogleMichael and Ellie are clearly very well connected with the local market, did a fantastic job at selling our house and keeping our buyer informed throughout the process.
Thank you for leaving us this great review Paul, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleVery helpful and easy to ask any questions. Always finds a quick solution
Thank you Nick for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Googlehe was so nice and friendly
Thank you mohammad for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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