2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
Trusted Agent profile · Basingstoke and Deane
Chancellors Basingstoke New Homes Sales reviews in Basingstoke and Deane
★★★★★
312 reviews across 2 platforms
22-24 Winchester Street, Basingstoke, RG21 7DY, Basingstoke and Deane, RG21 7DY
Chancellors's office in Basingstoke and Deane, at 22-24 Winchester Street, is rated 4.6 out of 5 across 312 reviews on two platforms, including 157 Google reviews rated 4.7.
Reviews
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleThe most unprofessional service I've ever encountered. I got reassured that everything was ok with referencing after spending hours in the dysfunctional website they use for, I spent money buying white goods as the property was coming without them, they didn't want to put in writing that existing issues would be fixed prior to my moving in date ,I handed my notice to my current landlord just to be told that the current tenant changed their mind and they can't do nothing. Do you want to save yourself money, time and your sanity? Just ignore their ads
Agent replied · 25 October 2024
Hi Penelope, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleWhat a great experience I got from Chancellors in Basingstoke. I would recommend them to everyone. Thomas who is the manager was very welcoming from the moment I met him, he came to my property and spent a bit of time looking around and asking questions about the property so that he can feed back to potential buyers. I decided to use Chancellors because of the first impression of him. He asked me to pop in the office to meet the team. I met Fraser on a few occasions when he showed people around my property and when I went to the office, very very pleasant young man, always had a smile on his face and was very polite at all times. I met Nyah at the office and she came around on a couple of occasion to show people around. Again she was very pleasant, polite and always had a smile on her face. All 3 are a total credit to the company. So thank you to all 3 of you for everything you done because between the 3 of you you sold me house very quickly.
Agent replied · 25 October 2024
Thank you for this wonderful review Brian. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
Agent replied · 20 March 2026
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleCathleen was extremely helpful and tried to accommodate all my requests as best as she could!
Agent replied · 25 October 2024
Hi Merin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleMichael has been super helpful and informative throughout the process of flat hunting, helping me take the punge and make an offer on a place of my own.
Agent replied · 25 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI found Chancellors Estate Agents, Basingstoke very professional and customer friendly. Cathleen Anderson understood my requirements very well and was very proactive during one of the flat that I viewed. She presented the information about the property in a well organised and easy manner. I found reaching out and communicating with Chancellors much easier than other experiences I had. I wish them all the best.
Agent replied · 25 October 2024
Thank you for leaving us this great review Jitendra we will be sure to pass this fantastic feedback onto Cathleen and the team. We are delighted that you had such a great experience with us.
5/5
GoogleThe whole team were super helpful from start to finish! Really acomidating with viewings and made the process super easy!!
5/5
TrustpilotJordan you are a star
Agent replied · 23 May 2026
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
1/5
GoogleI wrote several times regarding my GDPR breach and received confirmations that my data was deleted in 2 separate emails. Since then, I receive more calls and emails every day! Frustrating as I never agreed to any evaluation of the property at all! Let the Senior management contact me as I have a very negative experience with at least 5 random agents calling me each day. Correspondence will be attached too.
Agent replied · 25 October 2024
Thank you for bringing this to our attention Alla, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
Agent replied · 20 March 2026
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
GoogleChancellors went above and beyond in the selling of our flats. Every member of the team were efficient and knowledgeable. The contact was consistent and special praise to Ana. I would highly recommend Chancellors to anyone selling property.
Agent replied · 8 September 2025
Thank you Susan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleVery pleased about Chancellors work ethic. Very proactive bunch of nice people who have helped me setup a new tenancy in a fast and efficient way. Within 2 weeks all has been sorted out. Special thanks to Simon Swanson and Scarlett.
Agent replied · 25 October 2024
Hi Abraham, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
Agent replied · 20 March 2026
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
5/5
GoogleVery professional agency. Michael is exceptional in conducting viewings. Knowledgeable about the house and local area.
Agent replied · 25 October 2024
Thank you Rohit for giving our Basingstoke branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleMichael was very professional and answered all the questions. He is very knowledgeable, pleasant and easy to speak to. I will 100% recommend my friends and family.
Agent replied · 25 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI am new in the Uk and have come into contact with several agents however the services I received from chancellors is the best so far. Dedicated agents like Piers and Simon made me feel home away from home.😁.
Agent replied · 25 October 2024
Thank you Priscilla for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
GooglePhilip is nice and polite agent, provided us with all the details we need , arrived on time and showed the apartment as scheduled. Thank you!
Agent replied · 25 October 2024
Thank you Aleksandra for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleHighly recommend, helped us sell our lovely house.
Agent replied · 18 April 2026
Thank you Monika for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
5/5
Trustpilotjamie woodman
easy to approach and very helpful…
Agent replied · 20 March 2026
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.
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