5/5
TrustpilotEasing the daunting process of buying
Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.
Trusted Agent profile · Basingstoke and Deane
Chancellors Basingstoke New Homes Sales reviews in Basingstoke and Deane
★★★★★
323 reviews across 2 platforms
22-24 Winchester Street, Basingstoke, RG21 7DY, Basingstoke and Deane, RG21 7DY
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Chancellors's office in Basingstoke and Deane, at 22-24 Winchester Street, is rated 4.6 out of 5 across 323 reviews on two platforms, including 157 Google reviews rated 4.7.
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Reviews
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe recently had a pleasure of working with Chancellors- Basingstoke to purchase our new home. Process was seamless and really fast than what we thought would be. We are really thankful for their service and would definitely recommend them.
Agent replied · 8 May 2025
Hi Huma, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotChancellors look after my three flats…
Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.
Agent replied · 23 May 2026
We are so pleased to hear of your positive experience with our team over the past few years. We truly appreciate your kind words and recommendation!
5/5
GoogleGed sold my house for me for my asking price which was great! He was very friendly and helpful he kept me updated throughout the whole process and was always there to answer any questions I had. I highly recommend chancellors if you want an efficient and friendly service. ⭐️ ⭐️⭐️⭐️⭐️
Agent replied · 18 April 2026
Thank you so much for your wonderful feedback, Lesley! We're thrilled to hear that Ged was able to sell your house at your asking price. At Chancellors, we strive to provide friendly and efficient service, and it's great to know that Ged kept you informed and was there for your questions. Your recommendation means a lot to us! If you need assistance in the future, please don’t hesitate to reach out.
5/5
GoogleMe and my wife found a property we liked and wanted to move, in less than a week. As you can imagine, lots of paperwork to sort through. However this process was made easy and to our convenience thanks to Simon Swanson. He helped facilitate our move despite being extremely busy from what I imagine. From the onset, Simon was transparent and went out his way to ensure the process was moving along swiftly. Simon was adamant about our welfare and made safety, suitability and process a top priority. Finding a home to move into at such short notice appeared daunting at first, however Chancellors in Basingstoke were by far the most helpful and approachable. I recommend this branch to anyone as they have a great senior team who are always happy to go the extra mile.
Agent replied · 25 October 2024
Thank you Mohammed for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotTom has been totally professional…
Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
GoogleSimon Swanson who is the senior lettings manager of Chancellors Basingstoke Branch has been really helpful with my flat renting process and provided me with great supports and advice! My flat renting process goes through smoothly within a week from house viewing to moving. I would recommend Chancellors group Basingstoke for their amazing services and also would like to appreciate the fantastic services from the central team and Chantelle as well. I will always be grateful to their help.
Agent replied · 25 October 2024
Thank you Dr Lin Sanda Hlaing for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI have been trying to rent property for the past three Months and dealt with many regional Estate Agents. Chancellors are one of the best around and highly recommended especially Cathleen who showed me around a property recently and was one of the most friendly, professional, polite and customer focused agents I have dealt with.
Agent replied · 25 October 2024
Thank you for leaving us this great review Martin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotLauren Stearman.
We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current state of the housing market. We had great confidence in her comments and suggestions about properties and would highly recommend her to anyone seeking to buy or sell property.
5/5
TrustpilotExcellent customer service from Kyle
I recently contacted Chancellors to query an incorrect rental amount I received and found Kyle very helpful from the outset. He dealt with my issue swiftly and efficiently and I was very impressed with his professional approach. He kept me fully informed of progress by both email and phone.
5/5
TrustpilotWe had a very positive experience with…
We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.
Agent replied · 20 March 2026
We appreciate you sharing your positive experience. We're so glad to hear that our team member was professional and honest, and that you enjoyed your viewings. Thank you for your feedback.
5/5
TrustpilotBrooke was amazing from start to finish…
Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)
5/5
GoogleGed valued our house today, he was punctual, polite and gave us all the information we needed. He was extremely knowledgable on the area and current market. When we are ready we will be without a doubt giving him a call. Brilliant service! Thanks again Ged!
Agent replied · 18 April 2026
Thank you, Jessika, for your wonderful review! We're thrilled to hear that Ged provided you with punctual, polite, and knowledgeable service. At Chancellors - Basingstoke Estate Agents, we strive to offer our clients the best information and support regarding the property market. We look forward to assisting you further when you're ready to make your next move!
5/5
TrustpilotEthan was lovely and very helpful.
5/5
TrustpilotGreat
We’ve been happy with Chancellors as our letting agency since moving in September 2025. Particularly grateful to our property manager Molly Adams for attending to maintenance issues quickly and keeping us informed. Always a pleasure to deal with.
Agent replied · 23 May 2026
We're so happy to hear you've been pleased with our service! We appreciate your kind words about our team's promptness and communication. Thank you for your feedback!
5/5
GoogleFantastic service from Chancellors, really quick response times to all queries, always on hand for questions and help through the buying service. Would highly recommend
Agent replied · 10 October 2026
Thank you so much for your fantastic feedback, Claire! We’re thrilled to hear that you had a great experience with us at Chancellors. Our team is dedicated to providing quick responses and assistance throughout the buying process, and it's wonderful to know that you felt supported. Your recommendation means a lot to us, and we look forward to helping you again in the future!
5/5
GoogleI wanted to share my positive experience with Chancellors in Basingstoke. I was really impressed with their service, especially the letting process. Oliver, the letting manager, was incredibly helpful and guided me throughout. I'm so grateful for his expertise and support in letting out my property. I would highly recommend their services to anyone looking for a letting agent.
Agent replied · 22 October 2025
Hi Rubel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWe reviewed a bungalow accompanied by…
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.
Agent replied · 23 May 2026
We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!
4/5
GoogleCathleen is very friendly and she kept checking with me whenever they had a property suitable for me and my family ,she is very good and and she is very knowledgeable,explains everything you need to know about the process and how best to secure your property
Agent replied · 25 October 2024
Thank you for leaving us this great review Ruth, It would mean a lot to the Basingstoke team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
TrustpilotChancellors: Franki is a five-star manager
Chancellors manages my rented house. Whenever there are repairs to be done, I call up Franki (at their Oxfordshire Property Management operation), and she is always friendly, polite, and competent. If more management agents were like her, I think more people would want to rent!
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
GoogleCathleen was very professional and helpful throughout my house search. She was responsive and knowledgeable, even though the approval process took longer than expected. While I ultimately found another property, I would recommend Cathleen to anyone looking for an agent who goes the extra mile.
Agent replied · 25 October 2024
Thank you for leaving us this great review Konstantin, we will be sure to pass this fantastic feedback the team. We are delighted that you had such a great experience with us.
5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chancellors Basingstoke New Homes Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basingstoke and Deane.
