Trusted Agent profile · Basingstoke and Deane
★★★★★
312 reviews across 2 platforms
22-24 Winchester Street, Basingstoke, RG21 7DY, Basingstoke and Deane, RG21 7DY
Chancellors's office in Basingstoke and Deane, at 22-24 Winchester Street, is rated 4.6 out of 5 across 312 reviews on two platforms, including 157 Google reviews rated 4.7.
Every review we hold for the Basingstoke and Deane office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
GoogleI recently re-let my property with Chancellors, and Jodie was brilliant in keeping me updated in a timely manner as the let progressed, and in overseeing the repairs required following the departure of the previous tenants. Thank you.
5/5
TrustpilotSupported throughout!
Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.
5/5
GoogleLucy was lovely and patient, she took the time to show me around a few flats that even though were not for me in the end, her service was amazing and professional. Definitely recommend using chancellors!
5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
2/5
GoogleI moved in the property in March 2024 and as there were many damages in the house already, I started contacting Chancellor’s. There was absolutely no response from them even after contacting and mailing them multiple times as there was an urgency to get the damages sorted. All I was told was that they have passed on to the landlord and will take further action as soon as possible but again no response. This kept happening for almost 3 months after which they finally arranged a property viewing. On 5th June the agent came and uploaded all the proof of the damages somewhere on their system and told me that they will pass on this to the property management. (The person who viewed my property was very kind and she listened to all of my problems, understood everything so I think she has done her job great) It’s been a month now and I am still hearing back from them. If this is how the customers are treated, then i would highly detract this agency. Note: I have rated 2 stars just because the lady who viewed the property really cooperated well with me.
Hello Rucha, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Basingstoke branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleCory was polite and was keen to show me around the rental property. He made everything run smoothly and I had regular contact with him from start to finish, really professional.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
GoogleI have been searching for a property on behalf of my parents who are planning a sizeable relocation from the north to Hampshire, and I have been lucky enough to stumble on a property marketed by Chancellors, and Michael MaClure specifically. Michael is warm and charming and has been an extremely effective agent and intermediary for my parents and myself in this process He is knowledgeable, but also empathetic and understanding of the nature of the search and my parents key considerations. It has been a very positive experience dealing with Michael and Chancellors.
Thank you for leaving us this great review Ben, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
GoogleBought our house through Chancellors and they were brilliant from start to finish. Very helpful with enquiries and always happy to take the time to let us view the property again. They maintained good contact throughout the process and kept us in the loop with progress and solicitors. Would recommend!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a brilliant experience with Chancellors from start to finish. Our team is dedicated to providing exceptional service, and it's great to know that you felt supported throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
GoogleWe have been extremely pleased with the service provided by Michael McClure and have found him to always go above and beyond our expectations. Getting to know Michael’s work ethic has been one of our favourite parts about working with him. He is incredibly positive, respectful, enthusiastic, dedicated and passionate which has hugely benefited us throughout our sales experience. Michael is a lovely and personable guy who really understands the importance of supporting us when selling our longtime family home. He’s in constant communication and knows how important customer service is when showing our home to prospective buyers. Michael has been incredibly patient and understanding with us throughout the entire sales process, we are very grateful that Michael is our estate agent and wouldn’t hesitate to recommend his services. Chancellors Estate agent in Basingstoke is very lucky to have him. We wish Michael all the very best with his promising career choice.
Thank you for leaving us this great review Karen, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
GoogleGed was extremely knowledgeable and helpful when he came to value our house. Wouldn't hesitate in recommending him. Thanks Ged!
Thank you, Caroline, for your wonderful feedback! We're thrilled to hear that Ged provided you with knowledgeable and helpful service during the valuation of your house. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotBethany was really engaging and had a…
Bethany was really engaging and had a great understanding of the property.
We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!
5/5
TrustpilotHannah has been brilliant
Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application
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