Trusted Agent profile · Basildon
★★★★★
1,978 reviews across 2 platforms
60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT
Part of Douglas Allen, see every office.
Douglas Allen's office in Basildon, at 60 High Street, is rated 4.7 out of 5 across 1,978 reviews on two platforms, including 225 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Douglas Allen Wickford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat agency
Great agency. Proper customer service and response. Michael is absolutely fabulous. Great doing business with him
Dear Ghulam, thank you for the feedback on our Chadwell Heath office, it is always a pleasure to offer our clients as you say proper customer service and that it was great doing business with him.I will pass on your thought which is much appreciatedKind regardsPaul Ingleton - Associate Operations Director
5/5
GoogleTerry is very helpful and polite. Will answer any questions you have and always quick to respond :)
5/5
GoogleIm currently in the processes of purchasing a property, through Douglas Allen, in which terry at my local branch has been fantastic, his communication has been outstanding throughout the process and highly recommended them.
Hi Ross, Thank you for leaving a review! It's fantastic to hear how positive your experience of buying a property with our team has been so far and particularly how outstanding Terry has been throughout the process. Best wishes, Douglas Allen.
1/5
Trustpilot3 months on market with these bunch of…
3 months on market with these bunch of clowns and as soon as appointed another agent house was sold in 2 days…still receiving threatening emails about selling with other agent even though we cancelled with Douglas Allen…very misleading and marketing is poor…very poor…also we keep getting false reports sent to us saying they have had viewings etc which is important as they have no access to property…my advise…find another agent as it’ll be smoother and quicker then with Douglas Allen
1/5
TrustpilotStay well clear. Clueless.
Was given a high value on my property, also was told that it was best to use their auction department "I am sold". Very quickly became apparent that the price was too high as was advised to lower it. After a couple of months with no real offers decided to use another agent, property was sold within a week. After telling Douglas Allen that their services were no longer required I was still getting Marketing reports from them 2 months later and found out they were still had the property up for sale on Zoopla. Clueless DO NOT USE.
5/5
TrustpilotAshok was really responsive and…
Ashok was really responsive and straightforward
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotI dealt with Sarah at Douglas Allen and…
I dealt with Sarah at Douglas Allen and she was brilliant from start to finish
Dear Amanda,Thank you very much for your 5 Star review, Sarah at our Chigwell office will be delighted she was able to help you so much.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGood communication throughout and would …
Good communication throughout and would definitely work with Douglas Allen again in the future. Thanks Sam
Dear Sam,Thank you very much for your kind words, I am glad we were able to help you with your move.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGreat service
Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.
Dear Vanessa,Thank you for your review, we always aim to offer the best possible service, I will pass on your thoughts to both Abbie and Chloe as I am sure they will appreciate your feedback.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotA professional performance
We would like to express the highest praise for all members of staff at .Douglas Allen.It has been a truly professional performance.We would like especially to pay tribute to the heroic efforts of Mr Andrew Bilby, at East Ham in progressing the sale to a satisfactory conclusion.Also, Mr Daniel Bourne in Barkingside whose knowledge and expertise like Mr. Bilby s was second to none.
Dear Drs and D Biffa,Thank you for taking the time to post your review Regarding the Barkingside office and Andrew Bilby in East Ham. I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotI had Ellie as a sales advisor
I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!
Good afternoon Madalina, Thank you for your lovely review and congratulations on getting you offer accepted. We very glad to hear that we have been able to support you during this process-particularly Ellie. I will pass your comments along. Kind regards,Danielle
5/5
TrustpilotExcellent service!
the service at woodford douglas allen has been brilliant. Riana really paid attention to detail for my property search and also listened when a property wasnt right for me. i was constantly kept informed about new properties which resulted in me finding my family home. steve donna and hasan were all very helpful in keeping me updated. thank you team!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGreat Choice
I met with two lovely gentlemen whom made me feel very comfortable in putting my property in their hands. I liked their ethos and their strategy in regards to selling my home. They were very professional but did not come across pushy as some sales people have no regards for your interests. I would recommend Douglas Allen to anyone I know who's selling a property.
Dear Mrs Johnson,Your recommendation is most gracious and most appreciated. Thank you very much for taking the time and trouble to post your comments.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotA Wise Choice...
The team at the Chingford branch sold our house quickly, for over the asking price, and provided a top quality service. Jess and Jake in particular were great throughout the process, but everyone played their part. I would recommend them to anyone selling their property. From my experience, the company follow through on what they say, with helpful advice at the ready when needed.
Hi Adam,Thank you for your feedback regarding your success in selling your home through the Chingford office. It's great to hear that you gained in excess of your asking price. Jess and Jake take a lot of pride in there roles within the branch and always aim to get our sellers the best possible price.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotVery satisfied with the whole service
I have been impressed with the quality of service I have received. Everybody I have dealt with has been prompt, knowledgeable and very friendly. They found me a good buyer within a few weeks and helped with the negotiations. The best thing was they will reimburse me for money spent with an online agency that did not deliver. I would definitely recommend.
Dear Ms Christoph,Many thanks for your kind words and 5 Star review relating to the sale of your property through Douglas Allen. I am glad to see that we got the result you wanted that the online agent couldn't manage and appreciate you putting your faith in us.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotPersistence and professionalism
Having spent over a year trying unsuccessfully to sell our house with another agent Douglas Allen succeededPeople say you can save money by selling yourself but we could not have sold without Steve and his colleagues sheer persistence and professionalism in acting 100%for us.We are very happy with the final price achieved and the quality of the purchasers and would always recommend DA.
Dear Spencer,If at first you don't succeed then try Douglas Allen ! This is good to hear that after your previous experiance you came to us . In a slightly tougher market place that we are currently in it is clear that you need to have an agent on your side to help you get the result that you are looking for.Thank you in advance for any recommendations that you give to us and good luck in your new home.Thanks againRob wadeAssociate Operations Director
5/5
Trustpilotselling my home
excellent professional and friendly service,very helpful nothing is to much trouble. thank you David and Michael.
Dear Janice, Thank you for your feedback on David and Michael at our Hornchurch office, I am pleased to read that the service levels and professional approach we are looking for from our company have certainly been delivered. We aim to be available to ensure that all clients are updated on all occasions. I would like to wish you all the best for the future.Kind regardsPaul IngletonAssociate Operation Director
1/5
TrustpilotDo not fall for their lies
Do not fall for their lies. Paid a £25.00 REFUNDABLE deposit to use their recommended legal services. Never received a refund. Contacted head.office@douglasallen on 24th September and STILL waiting for a reply and a refund!Thank you for you reply informing me that you are refunding me straight away but how exactly do you plan to do that?
Dear CM,Once again I can confirm that your refund has been forwarded to you. if you have any problem with this please contact me directly at head.office@douglasallen.co.uk.Kind regards,Jon HoldenDear CM,I have looked into this immediately and have requested the refund sent to you straight away. I can only apologise to you for any delay which is certainly not in keeping with any of our services.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWill nash
One name one warranty that everthink is fine! I get my mortgage and now I write this to my property! I want in this office I just sit down and show all possible option and one day book everthink to me as my propert was race to survey! Very clear in all progress very good as call my sollicitor in more options! Thank you
Dear Luca,Thank you for your 5 Star review of the help given by Will Nash in arranging your mortgage.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilotexcellent service thank you Riana
I’ve had a really friendly and positive experience with all the team at East Ham office. I had the pleasure of dealing with Riana, who was able to give me honest and professional advice. I have recommended Douglas Allen to my friends as it would be a disservice to get the word out!
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotAmazing service from Nisha
Nishas service was amazing! Very professional,enthusiastic and very helpful, she made the purchase of our new home as smooth as possible. Thank you Nisha, keep up the hard work!
1/5
Trustpilot21 Viewings And Not One Offer
Douglas Allen Walthamstow, made many promises but could not fulfill them. The branch booked in 21 viewings and not one offer was made. This was terrible. Also they get you stuck into a 20 week contract and you can not do anything about it. I have wasted a lot of time with them and have missed out on many new potential property’s.
Dear BilalThank you for your feedback and we are sorry if you have been disappointed with the service received on this occasion.Whilst our staff will always do their best to generate viewings, they are unable to dictate whether these viewings will result in offers being submitted. We do however appreciate that it can be frustrating when it takes longer than expected to receive an offer, which is why our staff regularly review the marketing of each property, to ensure that we are attracting as much interest as possible. Unfortunately we have been unable to investigate your particular property in more detail, as we have been unable to locate your record. Should you wish to discuss this further, please do not hesitate to contact us on 01702 540802 and we would be delighted to assist you. Thank youKind regardsDouglas Allen
5/5
TrustpilotSaturday afternoon viewing
Ellie met my sister, who knows me well, and me a potential buyer outside semi detached for sale. The seller answered all out questions.When my sister and I had looked round streets saw Ellie having shown other people round. Gave her an offer to pass to relevant lady in office on Monday.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotExcellent
Hello, I thought that Douglas Allen gave me a very good service.I was very impressed with Ben and Maria they were on the phone every time I had a question and chatted through things with me when I was concerned. I think they both provided a very good service.Overall they did a great job and I would recommend DA moving forward.Thank you
Hi Frankie,Thank you for taking the time to post your 5 star review regarding Maria and Ben in the Walthamstow office.Both staff members take pride in what they do and try to help in any way they can.I hope you will be happy in your new home.Rob wadeAssociate Operation Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Douglas Allen Wickford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
