Douglas Allen Wickford reviews

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Google

Buying a new house can be a very daunting experience but Caroline at Douglas Allen was just amazing when she showed us around a house recently. Not only was she knowledgeable about the property in question but she also zoned in on our wants and needs and made the extra effort to discuss this with our 2 daughters while showing them the bedrooms. She made us feel so comfortable and welcome and it was clear she had a nice relationship with the home owner too which made us feel that not only is she incredibly professional but she clearly loves her job too! Thanks Caroline

Lauren · 24 September 2025

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Trustpilot

Huge thank you Douglas Allen - Wickford branch!

After using Douglas Allen to purchase our first ever home together and having exceptional service, we decided to use them again when it was time to resell our property and upsize. The listing process was very well explained to us by Alex, and we managed to sell our property just 1 month after listing it, despite it being a very quiet time of year. Unfortunately our process was a long one… it took nearly 11 months in the end as our chain fell through at point of exchange. However Natasha kept chasing the situation regularly and persisted until we finally managed to complete at the beginning of this month (July 2025). Huge thanks to everyone involved at the Wickford branch, we really do appreciate all the efforts made to help us secure our dream home.

Danielle · 15 July 2025

★★★★★ 5/5

Trustpilot

We would like to thank Alex and his team

We would like to thank Alex, Caroline, Demi and Natasha from Douglas Allen in Wickford for the diligence, professionalism, help and support. Their ability to deal with issues and concerns, be it in the first meeting, or the last when we asked them to hand over the keys on completion, showed they genuinely cared about their customers. We cannot thank them enough for making a daunting process so stress free.

Mr · 10 September 2025

★★★★★ 5/5

Trustpilot

We have been in our new home for just…

We have been in our new home for just over a week & to say we are pleased is an understatement. The service from the staff at the Wickford office has been fantastic from the first viewing with Caroline we knew this was the house we had been searching for. I have to mention the hard work carried out by Natasha in getting us through the exchanging of contracts & completion process, her efforts were outstanding! Thanks to everyone else that helped get us over the line! David & Andreia

David · 13 July 2026

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Google

I called in and spoke to Bradley Hanness in Branch who is the sales manager there - what a pleasant experience, his knowledge was un-paralleled and whilst we decided to look into the option of staying where we are - I will without a doubt use Bradley and recommend him to everyone

Jo · 24 October 2025

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

Excellent experience buying my first house. Caroline was so helpful and friendly and always available every step of the process. She was also extremely considerate to my reasons for buying. Natasha was wonderful in chasing so I didn’t have to, and always updated me. Should I ever sell my lovely first home Douglas Allen will be my first stop

Louise · 20 June 2025

★★★★★ 5/5

Google

Really great staff at Douglas Allen Wickford. Natasha was amazing and really helped to push things through when needed, and Alex was always on hand for sound advice and reassurance. I have also been shown around other properties by Caroline and Demi and every member of staff is as professional as the other. Thanks all of you for getting me there in the end!

Jo · 7 April 2025

★★★★★ 5/5

Google

We have had a very easy experience with Douglas Allen estate agent’s wickford, very professional and have been very accommodating. Demi has been amazing in helping us find our property, after weeks of searching with us. Demi has made the buying process for us go as smoothly as possible with regular catch ups and has answered all our questions and has just been a delight. Thank you for everything. Would definitely recommend to any further buyers/ first time buyers

Nicole · 23 August 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

Douglas Allen has made the home buying process so far stress free. Everyone I’ve spoken to in branch has been extremely helpful. Demi has been amazing with viewings and getting answers to any and all questions I have. I get constant updates on the progress on my sale and so far in my journey has had no issues with this estate agents. Massive thanks to the entire team and would recommend to anyone looking for their next home

Jessica · 23 August 2024

★★★★★ 5/5

Google

Anita Kaur is highly regarded as a property agent, praised for her ability to help clients find quality homes at competitive prices. Many clients commend her extensive knowledge of the market and her dedication to understanding their needs. Her proactive approach and effective communication skills make the home-buying process smoother and more enjoyable. Overall, she is seen as a reliable choice for anyone looking to buy a property.

Diya · 5 November 2024

★★★★★ 5/5

Google

I was dealing with Natasha for my purchase and I've not had a better estate agent before. She has been keeping everyone in the chain updated regularly and when all the solicitors have gone silent, an email from Natasha just giving an update just to say everything is still moving is the most reassuring thing in this process. Thank you so much Natasha, especially as my purchase wasn't quite straightforward and you've kept my seller's happy and on my side :)

Doris · 25 February 2024

★★★★★ 5/5

Google

I’ve been using Douglas Allen Wickford to help me find a property within the area and have found them to be ever so helpful, Demi is so lovely and always goes the extra mile to help, keeping in contact regularly with updates regarding properties, and also Morgan, who is a mortgage broker and has been very helpful in sorting my mortgage out for me and getting me the best deal possible. All in all, a good experience, cheers guys!

Kris · 25 February 2024

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

Caroline is a credit to your business, she explained everything clearly, straightforward, had an answer to every question asked, initiated next steps with clarity and efficiency. She’s helped find my perfect first property, thank you so much Caroline

James · 19 August 2025

★★★★★ 5/5

Google

Really friendly Estate Agents I have been dealing with a lovely bubbly lady called Demi, who went beyond her duties to help and assist me and my family such a lovely person , when I called into the branch all the staff were friendly and helpful and Alex was very helpful sorting out all the paper work, excellent customer service thank you all so much

Debbie · 23 August 2024

★★★★★ 5/5

Google

Excellent experience buying our house with Demi and Natasha. Demi was fantastic in taking the time to understand our needs when viewing a property and nothing was too much trouble for her. Natasha was great at keeping us informed, always … More

Kelly · 26 June 2025

★★★★★ 5/5

Google

Alex ,Natasha and the team were all very friendly and professional during the sale of my late mothers bungalow. It took a while ,because of the market and our chains falling through!But ,we were kept informed throughout by both Alex and Natasha.They also returned any phone calls if we needed help. So I would definately recommend them .

Rosemary · 5 December 2024

★★★★★ 1/5

Google

Would avoid at all costs. Over price your house then encourage you to drop the price after a week when it has no interest. Constantly say they’re emailing and calling potential buyers, when the website statistics say different. Everything is done at a snails pace. After we switched estate agents they left the house up for sale in the window for 3 weeks even though we weren’t selling with them anymore… that’s how absent minded they are. If you want a stress free and smooth sale go with Temme English. If you want to sell your house for £20k less than it’s worth go with Alex at Douglas Allen.

Hannah · 23 October 2023