Douglas Allen Wickford reviews

★★★★★ 5/5

Google

Alex and his team at the Wickford branch were so helpful and reassuring guiding me through the process of house hunting. He gave me information on the general area and finding properties for me within my price range and requirements. I would definitely recommend Alex and the team at Douglas Allen in Wickford .

Graham · 25 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service from the Wickford branch

I couldn't recommend Douglas Allen at Wickford highly enough. Stuart & Jazz made the valuation and viewings so straight forward & didn't put us under any pressure to drop the price unlike other estate agents we've used in the past. Once we'd sold Natasha kept us updated with how the sale & onward purchase were progressing & did lots of chasing on our behalf to keep things moving.Overall their service is absolutely fantastic.

Ben · 24 November 2022

★★★★★ 5/5

Trustpilot

LUKE MORGAN AND CHELSEA (BASILDON)

From finding potential properties to helping me negotiate an ideal contract ,they were always available and communicated how each part of the whole process would move forward.Beyond their expertise and professionalism, the team at Basildon was amicable and kind throughout. Luke, Morgan and Chelsea where exceptional ,they answered all my questions, they ensure i fully understood the entire process throughout

Khadijatu · 28 November 2023

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent! The sale of my property was poorly handled from the moment I recieved an offer. The managing director of the branch was extremely unpleasant to deal with and a bully. The sales progressor had no idea what was going on at any stage of the transaction regularly giving me wrong information. There was no duty of care for my best interests. Avoid them at all costs.

Pip · 26 May 2023

★★★★★ 5/5

Trustpilot

Luke from the Basildon Branch has

Luke from the Basildon Branch has been absolutely amazing and helpful during our search for our home. He would email us homes to view, arrange viewings and keep in contact to check if we have found or see anything we like. Thank you for your help and support during this time.

Mel · 24 May 2024

★★★★★ 5/5

Trustpilot

Andy Seymour from Wickford

I cant recommend Andy Seymour from the Wickford Branch enough! We used Andy as our mortgage advisor, he was professional, helpful and knowledgeable. He answered every query we had in record timing, got us the mortgage we needed and provided us with the confidence we needed to get our first home. Thank you so much for everything you have done for us! You have been awesome!

Rachel · 16 June 2023

★★★★★ 5/5

Trustpilot

Rosalie Kurton... a true Super Agent!

How do you describe the effort of a single individual in a few words? I cannot emphasise the gratitude that I have for Rosalie Kurton. She is the SINGLE reason that I am a homeowner today. Unfortunately, Douglas Allen and my solicitor J.S LAW have failed to keep me well informed or up-to-date over the past few months and in particular the last two weeks of my purchase. Rosalie however, was the ONLY person who ALWAYS answered my calls and replied to my e-mails. She would call my solicitor and my local branch regularly to keep escalating my queries on my behalf. Where others failed to maintain professionalism and lacked enthusiasm, Rosalie was able to keep both her and my head above the water at all times. On occasions, I had almost given up on the sale and decided to take my custom elsewhere. It was her persistence and hard-working ethic that led to the completion of this purchase. It was an absolute pleasure to work with you and your help is highly appreciated. I am still struggling to answer the question: How do you thank someone who helps you buy your home?

Hasan · 3 December 2021

★★★★★ 5/5

Trustpilot

Michael Simpson

Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!

Tara · 9 February 2025

★★★★★ 5/5

Google

Thank you to Demi Jamieson who made our experience very enjoyable and comfortable whilst searching for our home. She was quick to send through any properties she thought we would be interested in and was always happy to help.

Elle · 1 December 2024

★★★★★ 5/5

Google

Hi there just wanted to say what a pleasure it is dealing with Demi she has been a absolute blessing she’s funny and friendly absolutely amazing at what she does always makes you feel like nothing is any problem xx thank you so much Demi the search continues lol 😂 x …

Christopher · 25 April 2024

★★★★★ 5/5

Trustpilot

Chelsey was amazing!

Chelsey at Basildon branch was my sales progressor and was incredible! My property purchase couldn’t have gone through without her hard work, perseverance and patience. In my case, I had an extremely tight deadline to meet and between her and my mortgage advisors with whom she closely works, I wouldn’t be where I am today in my little flat, and for that I am incredibly grateful! Thank you Chelsey, you absolute superstar

Katie · 6 November 2022

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an outstanding experience with Douglas Allen in Wickford Estate Agents. Special thanks to Alex for his exceptional support in selling our house. His professionalism, expertise, and dedication truly set him apart. I highly recommend Douglas Allen, and I'm grateful for Alex's efforts in promoting and successfully selling our property. Great team, excellent service!

X · 26 January 2024

★★★★★ 5/5

Trustpilot

Woodford Branch - Steve and your team = thank you

We bought our house 8 yrs ago from Douglas Allen in Woodford and had such great service that we definitely wanted to use them again to sell this time around. Steve and his team at the Woodford branch are brilliant. We felt we were getting a real team effort, as they work so well together, listening to our requests, not overly salesy... just a gentle push in the right direction to get the sale over the line. We sold our house in record timing and are thrilled with the price and overall service. Thanks guys, you are all awesome!! - Highly recommend using the Woodford branch - Jenine

Mrs · 17 September 2021

★★★★★ 5/5

Trustpilot

Douglas Allen in East Ham fraudulent sale on 8 Victoria Avenue and 41 Burges road

Douglas Allen in East Ham is terrible. Member of staff Hassan wasted my 6 months and begged me to give him multiple online false reviews. 41 burgers road I made an offer of 500k but he said vendor refused. After he has checked my deposit funds and my mortgage offer was ready but he still forced me to use he’s broker Mr Faisal Noor in East Ham branch. He made me resubmit all my documents with he’s broker made me waste all that time. I thought to my self long as I get the property 41 Burges road for 500k Ill go threw the hassle again and let the East Ham branch make a bit of money on mortgage sale. But after all that hard work Hassan sells the property 41 burges road for 500k to some one els on normal mortgage sale. I strongly believe he has sold the property to he’s close person. Then he has promised me I’m on the priority list in East Ham branch soon as a property comes in my requirement he will be in touch. But again another property came on the market 8 Victoria Avenue which the property is worth 500k but he sells this property not on cash not on auction but again on a normal mortgage sale under value for 415k to he’s family member. That property was never advertised to public only time he put it up in right move wen it was marked sold. So he has fraudulently stole 85k of this property. They have all of my documents in file this property should’ve been sold to me after what he done on the sale on 41 burges road. Wen I asked him all this he didn’t like it. So I’m taking them to court. 8 Victoria Avenue should’ve been sold to me. Guys be careful of this Douglas Allen East Ham branch they take customer all documentation of funds and then ignore and try’s to sell the rubbish property. All the good profitable ones they sell it to there friends and family.

Kamal · 1 September 2021

★★★★★ 5/5

Trustpilot

Thank you all the team

Thank you James, Jess and all the team for selling my flat so smoothly from start to finish You all really helped me to fill in my forms as I didn’t have a clue what to do I haven’t moved for over 15 years so didn’t know where to go or what to do but you all made it easy for me I know when my mum n dad are moving soon they will be coming to you and only you Thanks again Peter cook

Peter · 26 August 2021

★★★★★ 5/5

Google

I would highly recommend this wonderful team. They were brilliant at answering all of my questions and queries and made my house move far less stressful! Caroline was great and very informative throughout the process. Five star service!

Suzanne · 24 November 2024

★★★★★ 5/5

Google

Sold a property via Probate. Douglas Allen team were very good and found a buyer very quickly. Due to ongoing probate issues there was a delay of several months. Natasha T was excellent in keeping both myself and the buyer updated throughout. Thank you team - especially Natasha at what was a very difficult time for myself. Ian B.

Ian · 23 October 2023

★★★★★ 5/5

Trustpilot

Amazing Team at East Ham...

I cannot recommend enough the great team at the East Ham branch of Douglas Allen. We were the buyers when using Douglas Allen. All too often in London, the agent only works hard for the seller, not in our case. Maureen and the team worked tirelessly through what was a complicated and tricky sale. There were many occasions where Maureen would be working late into the night and during her days off to ensure that the sale stayed on track. Throughout our journey buying a property, we came into contact with a lot of agents in East London. None were as friendly and professional as Maureen and the team. They all went above and beyond and totally exceeded my expectations.

JAMES · 2 July 2021

★★★★★ 5/5

Trustpilot

What a kind and helpful man Nasir at Douglas Allen East Ham is

Although I'm not planning any immediate move, I'm nevertheless interested in keeping track of conditions in East Ham and Beckton, the areas I'm most likely to return to. I therefore decided to call a few of the local estate agents to try and get a general flavour of the current situation.The first three or four agents I spoke to were polite enough, it's true, but it soon became pretty obvious that they weren't really interested in speaking to someone who only MIGHT be coming back to East Ham to live. Then I discovered Nasir at Douglas Allen. His attitude was entirely different. The fact that I was calling about what's only a possible future move seemed not to be of any great importance to him. Not only was he happy to discuss the situation at the moment, but he actually went as far as inviting me to phone him for updates as often as I needed them.If and when I do decide to launch my move back to East London, Nasir is who I'll be calling first, that's for sure!

Jeremy · 1 July 2021

★★★★★ 5/5

Trustpilot

Douglas Allen East ham - The Ace team

I have recently dealt with Maureen, Hassan and Nasir from the East ham branch. In my experience I have found them to be very friendly, honest and transparent in all our interactions. From the accompanied viewings, to the follow up, they took care and time to diligently capture and address my specific needs. How they conduct themselves professionally, the manner in which I am addressed and their attention to details definitely warrant commending! I felt very valued and can't highly recommend the East Ham team. Kudos to you, especially Nasir for being so patient and ever so helpful with me! Keep up the fantastic work and maintain the high bar that you have set!

MAJ · 21 May 2021

★★★★★ 4/5

Trustpilot

As a first time buyer I had a lot of…

As a first time buyer I had a lot of questions and during my search found that the staff from the Wickford branch, in particular Joelle, were always patient, professional and friendly. I need to highlight that I did not end up purchasing a home via Douglas Allen, hence only 4 stars as I am unable to comment on their after care services. However I felt strongly that I wanted to provide feedback as my experience with them was extremely positive compared to other estate agents. The team spent time understanding what I was looking for and provided regular updates as to what was coming onto the market. Which, in a competitive market and with a first time buyer budget , I sometimes felt that I couldn't even get my foot in the door to book viewings! Douglas Allen made this very easy which took a lot of stress away as I truly felt that they were working with my best interests in mind.

Sophie · 22 April 2021

★★★★★ 4/5

Trustpilot

I sold my house in January this year…

I sold my house in January this year through Douglas Allen Woodford Branch. Stephen Ford handled the sale from the start and throughout the process to completion. The buyers were first timer; a bot slow and pedantic. Stephen was an excellent professional in guiding both parties to speed up the process. Towards the end the buyers were a bit niggly and Stephen offered to go a put sealant to remedy the problem over the weekend as I lived in Nottingham. He went the extra mile in concluding this sale. My sincere thanks to Stephen and Woodford Branch.

Mr · 13 April 2021

★★★★★ 5/5

Trustpilot

highly recommend chadwell heath

easy transaction, made selling a house feel very easy with no hassle. first met Douglas Allen Chadwell heath office manager Michelle, who came to value my property which was one of the more expensive properties in the area, Michelle tailor made a bespoke marketing for my 5 bedroom property which worked a treat. we had received multiple offer within 3 weeks of marketing . Hasan had conducted all the viewings with covid precautions yet up sold the property to every viewer. we got an above asking price offer which they had negotiated and allowed me to get £10,000 more then the asking price. i cant thank Michelle & Hasan enough , highly recommend Douglas Allen chadwell heath office

Michael · 9 March 2021

★★★★★ 1/5

Trustpilot

I found the East Ham branch to be a bit…

I found the East Ham branch to be a bit of a nightmare and somewhat manipulative, first Maureen was really charming, and I realised later pumped me for info, about the lowest price I would take and saying fixed fees that turned out to be without VAT and to have all sorts of other charges added on. So fees were way more expensive than I had thought l. On the plus side they did get a buyer really fast, before they even advertised in on line and I was stupid enough to say yes at the bottom line which was represented to be the the buyer having scraped together every penny they could. (That turns out not to be quite right as they are going to remodel the house their surveyor told me)If you agree a fixed fee they work for the person buying to secure the sale and not for you. And they will put pressure on you to meet unreasonable demands even after you ah e formally said no via your solicitor rather than point out to the buyers that they are asking for things never normally done and only days before exchange and completion. In hindsight I would never again use this firm and have real concerns about the ethics of someone who isn’t up front about fees, hides the VAT and additional charges until you get the paperwork with small print and who is open about advertising at inflated price so that buyers feel they are getting a bargainAvoid fixed fees and they might actually work for you

Elane · 8 February 2021