Douglas Allen Wickford reviews in Basildon

★★★★★ 5/5

Trustpilot

75k better off

I had three valuations and two were £725,000 and£750,000. Steve from Woodford said he could get £800,000. A little sceptical but tempted I went with them. Sure enough 3 weeks later Greg got an interested party to bid £760,000 and Steve negotiated this all the way up to the asking price. We have exchanged now so technically I am £75,000 better off for choosing Douglas Allen and

Issy · 16 August 2017

★★★★★ 5/5

Trustpilot

Great day with Ian White on the phone…

Great day with Ian White on the phone sorting our sale, very helpful loads of communication and guidance. A great result all parties happy.

Ginny · 4 July 2024

★★★★★ 5/5

Trustpilot

Selling Property during Covid 19

Lucy and Chelsey have both been brilliant during this Covid 19 lock down period. They have managed to secure a buyer for our property within the last 4 weeks.We have been very impressed with their commitment throughout these difficult time.In our opinion they are both assets to Douglas Allen and would recommend anyone looking for an Estate Agent to use this company.

Rose · 11 May 2020

★★★★★ 1/5

Trustpilot

Very poor advice and service from the…

Chingford Mount Douglas AllenVery poor advice and service from the branch manager. He put a buyer forward with no proof of funds and agreement in principal. The buyer was an investment buyer and had to raise funds from multiple properties. The branch manager keep on telling me that the buyer have funds ready and kept on lying to us which was not the case. Douglas Allen dragged the sale out over 7 months where the sale collapsed at the end of the day. Complete mismanagement from their part. We made it very clear in the beginning that a buyer must have proof of funds and agreement in principle but the disregarded our request. They also become a bit of a bully when we terminated the sole agency agreement in August then told us again that we need to hand in notice in September when we decided to go with a different agent. I will highly recommend not to use this branch.

Johann · 29 October 2022

★★★★★ 5/5

Trustpilot

Very happy

We are very happy with Rebecca and the team at Douglas Allen for helping us find are new house

Paul · 19 March 2017

★★★★★ 1/5

Trustpilot

Terrible experience - Be very careful if you use.

I was promised by Stuart Pass at the Wickford Essex branch a smooth and trouble free process in the sale of my Mothers' house and was recommended to sell via the Modern Auction process as this would be the quickest and easiest route to take as I particularly specified that I wanted as little as trouble as possible and for them to do everything and just tell me when it was sold.Little did I know that they use a firm of Solicitors that are based in Newcastle. This is obviously ok if you live in Newcastle but not of you live in Essex.Most of the legal work was done on line but some of the documents had to be sent to them by post and not only this, they had to be the originals.These documents included a Lasting Power of Attorney, Passport and Doctor's letter. All these had to be sent by Royal Mail Special Delivery at my own expense and in my own time which caused me a lot of unnecessary stress and worry as I did not know if I was going to get them back safely. I was not told this at the time I first instructed them as I provided everything that Stuart wanted at our first meeting and wrongly thought that that would be it and how wrong I was.Of course as soon as Douglas Allen had received their 'Buyers Fees' they did not want to know you anymore and you are just left having to deal with the solicitors in Newcastle.If I had known they were going to use solicitors in the other end of the country, I would never had used them and used another well known local Estate Agency that had local solicitors.So if you are going to use Douglas Allen please make sure that you ask what solicitors they are using and even better just appoint your own as I would not want anyone else to have to go through what I went through.

Andrew · 19 October 2022

★★★★★ 5/5

Trustpilot

Douglas Allen Chingford

Great service, after meeting with James he gave me the confidence to put my home in the market and take the first step, His Team were amazing and secured me a buyer within 3 weeks and then he managed to negotiate me a great deal on my new home. All in all I thoroughly recommend Douglas All for a stress free professional service.Mrs P

Pam · 30 May 2019

★★★★★ 5/5

Trustpilot

Impressive service from start to finish.

Selling a home can be a stressful situation especially in difficult circumstances, but Douglas Allen of Wickford provided us with first class service from start to finish.Stuart Pass found resolutions to problems, and guided us through any difficulties that arose to help our sale progress smoothly. Diplomatic, knowledgeable and understanding, we couldn’t have asked for better.

Alison · 1 September 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service friendly professional confident staff. Great communication at all times. Highly recommend. Special thanks to Danny. Claire Northcott

Claire · 30 November 2015

★★★★★ 5/5

Trustpilot

Hasan anwar and Mohammed done a grate…

Hasan anwar and Mohammed done a grate team work helping me view a home I eastham. They were very honest polite they even negotiated with the vendor to get the property in my offer. Both of them are star. I wish them all the very best and carry on looking after customer the way they looked after me. Thanks H and Mo

Asia · 1 February 2020

★★★★★ 5/5

Trustpilot

Woodford Douglas Allen

Being first time buyers it was great to have someone like Khaleesha guiding us through the process could not have been bettered. She was helpful and provided us with information when needed. With all the stories of first time buyers and how things could go wrong, again it was great to have a good team behind us, helping us to make the process as smooth as possible.

Bradly · 1 October 2015

★★★★★ 5/5

Trustpilot

Eastham Douglas Allen

Hassan from Eastham branch has been really helpful with the whole process of buying my first property. He went out his way to answer Any queries and guide me to the next stages. I felt he was very professional and patient with me. I would recommend Douglas Allen to freinds and family due to my positive experience.-Farhana and sultan

Farhana · 22 December 2020

★★★★★ 5/5

Trustpilot

Douglas Allen in Chingford

Douglas Allen in Chingford. Staff are very warm, welcoming and friendly. They work extremely hard to sell your property. They give honest and professional advice. They are always available to answer any concerns I found that James and Jesse listened and offered support when needed and they were never pushy and always put the customer first. Thank you for a wonderful customer experience.

Audrey · 24 August 2019

★★★★★ 5/5

Trustpilot

Friendly & Helpful Staff!!...

Would definitely recommend Douglas Allen especially Khaleesha who is very helpful and has great customer service skills.

Vicki · 21 June 2018

★★★★★ 5/5

Trustpilot

Professional From Start to Finish

From start to finish the service provided was of a high standard. Good photography, lots of viewings, we had offers within two weeks. The service between offer and completion was exemplary, our "Sales Progressor", Andrew, kept us very well informed at all stages and worked tirelessly on our behalf, chasing up solicitors and other estate agents in the chain, resulting in a successful sale.

Tom · 19 April 2017

★★★★★ 5/5

Trustpilot

Khaleesha from Douglas Allen has been…

Khaleesha from Douglas Allen has been gem. She was helping us look out for a property. The enthusiasm and urgency shown by Douglas Allen was excellent. If we ever had to sell a property I think we would definitely go to them. They are well informed and research the properties well. Great job !!

Charmaine · 29 November 2021

★★★★★ 5/5

Trustpilot

Fantastic service and assistance !!

We bought our second property through Douglas Allen and overall we had a very good service. We’ve viewed 3 properties through the agents and we put an offer for the one we liked. As this was a new built, they liaised well with the sellers and got us all necessary details. Jordan has always kept us up-to-date with the progress and assisted in inspecting this property.

Raj · 27 February 2017

★★★★★ 1/5

Trustpilot

In my opinion and speaking for myself I…

This review relates to the East Ham branch. In my opinion and speaking for myself I have bought and sold many properties and used many estate agents over the years however this agent over promises and under delivers, the amount of calls I had to make and the amount of emails I had to write in order to chase up and push forward was unacceptable. I personally would never recommend or ever use this company again. I suggest you find an alternative agent in this area!

Heather · 15 September 2022

★★★★★ 5/5

Google

A big thank you to Jazzmin at Wickford for showing me round properties and being so enthusiastic. Her customer service was brilliant and I could not recommend her enough. Great service!

Connor · 23 October 2022

★★★★★ 4/5

Trustpilot

Good service

We purchased a flat in Forest Gate via the East Ham branch. The sale went through very quickly, and the staff we dealt with (primarily Waseem and Andrew) were generally helpful and friendly. My only main criticism is that on the occasions when we tried to contact the branch via phone and they could not take our call, they did not return our calls when asked.

David · 16 December 2016

★★★★★ 5/5

Trustpilot

Highly Recommended

I have been searching for a property near Chadwell Heath area for last few weeks and viewed a property advertised by Douglas Allen (Chadwell Heath Branch)....I found a property listed by them which ticked all the boxes and now I am on the next phase of buying this property.I am really thankful to their sales representative Emma Fisher for her excellent customer support throughout this process.

Darshit · 18 April 2016

★★★★★ 5/5

Trustpilot

I have had a very pleasant and smooth…

I have had a very pleasant and smooth progression to offer accepted with the Branch Manager Maria closing the offer put forth and would recommend getting in touch with Douglas Allen Walthamstow Branch, if you are looking to buy, sell or let and ask for Maria if possible. Maria, is proactive and exceptionally professional. She arranged the viewing to suit my schedule and presented the offer and she managed to have the response from sellers swiftly.She is friendly and has helped with all my queries, and kept me updated with the progress. Thank you - exceptional service!

Abrahim · 8 August 2022

★★★★★ 5/5

Trustpilot

Very happy customers!

We appointed Douglas Allen to sell our property in Chingford as we were looking to move house to Suffolk. The team of James, Jess, Jake and Natasha at the branch were extremely helpful, friendly and professional and were quite happy to answer our many questions. They found us a buyer within a couple of days and helped us through the sales process very efficiently, keeping in regular contact of how it was progressing. The staff were all brilliant and we would very happily recommend Douglas Allen in Chingford for buying or selling your property.

Alison · 8 August 2022

★★★★★ 5/5

Trustpilot

We are very happy to buy house and…

We are very happy to buy house and letting through Douglas Allen. Excellent Services! Specially we are very happy with Abbie Wilson,Lettings Advisor. She is the best! She is very polite and helpful. We would like to give her 100% for customer satisfaction. She helps us to find our right tenants within a week and provide all services with 100% satisfaction. Ram and Krishty

RAM · 13 March 2018