Trusted Agent profile · Basildon
★★★★★
1,978 reviews across 2 platforms
60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT
Part of Douglas Allen, see every office.
Douglas Allen's office in Basildon, at 60 High Street, is rated 4.7 out of 5 across 1,978 reviews on two platforms, including 225 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Douglas Allen Wickford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
5/5
GoogleDouglas Allen estate agents are top class. Especially Natasha and Greg. Thanks for all your helpPositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison. Everyone in the office was really friendly and overall a much better service than any other on the high street
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotJodie & Joanna …
Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.Kind Regards Borislav Irena
Hi Bobby,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.Best wishes,Douglas Allen.
1/5
TrustpilotChingford Douglas Allen - AVOID
I am afraid thay my experience was negative and after agreeing a % for commission with me an unnamed meber of the team decided that this conversation would be conveniently forgotten and a new and higher % would be quoted. Unfortunately this company do bear out the reputation of Estate Agents being untrustworthy, slippery and after one thing and one thing only - a sale. Beware and my advice would be to go elsewhere.
Thank you for your comments Mr Richards, we are very sorry you feel this way. Our Client Liaison department is already aware of your concerns and have been investigating the matter. We hope that a satisfactory conclusion can be reached.
5/5
TrustpilotHigh quality service
In the very complicated journey of finding a property I was lucky enough to meet three superstars at Douglas Allen. Daniel, Joe and William from the Barkinside branch were extremely knowledgeable and helped me throughout. Not only did they provide all the necessary information very efficiently, but they also added a personal element with their very useful advice. I've rarely come across such reliability in this industry and I would highly recommend them!
Dear Ms D'Innocezo,Thank you very much indeed for taking the time and trouble to post this glowing 5 Star review of our Barkingside office, it will mean so much to Dan and his team there. The service that you received we refer to as "Outpassioning" and everyone at Douglas Allen is totally committed to providing it, I am glad that it has benefitted you so much.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilot5 Star!
Stuart and his team deserve 5 stars. Excellent customer service, friendly and helpful and always willing to go the extra mile, fantastic service so impressed.
Dear Ms Mann,Thank you very much for your 5 Star review of Stuart Pass and his Wickford office. We see as providing the highest levels of customer service as our duty not our aim and I am glad that you have been the beneficiary of this.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWilliam Johnston was superb in helping…
William Johnston was superb in helping me find and buy a new property. Throughout the whole process Will was super helpful and was a pleasure to talk to. Was a great experience and will happily recommend to anyone.
5/5
TrustpilotKhaleesha
Khaleesha was extremely helpful and efficient through the selling process. She always returned my calls and emails immediately and has great local knowledge.
Dear Emma,Thank you very much for your feedback on Khaleesha at our Woodford Green office and your 5 Star review, I am glad she was of such great help and assistance to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat service with very fast responses
Stephen and Hassan were great and ensured that the whole process of buying our house went very smoothly. Thank you!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThank you so much to Ben and Ellie who…
Thank you so much to Ben and Ellie who were a great help in helping us find our next home.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotRecently let my property
Recently let my property, From start to finish Abbie and Chloe were very helpful. They offered good advice and were very professional.
Dear Peter,Thank you for posting your 5 Star review of our Basildon Lettings team, Chloe and Abbie will we delighted they were of such service to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service very professional
Excellent service very professional Always at the end of the phone.The whole team were very helpful, particularly Paul and Trevor.Would recommend to anyone.
Dear Susan,Being there at the end of the phone and ensuring that we offer a very professional and excellent service is always our aim, even when the office is closed our phones are answered by our support team 8am to 8pm 7 days per week. This will ensure we can always be at hand to offer this level service.Please do recommend us to everyone you know as we will ensure they have the same level of service.Kind regardsPaul Ingleton - Associate Operations Director
5/5
GoogleEvery step was helped along the way. Caroline, Alex & Natasha we cannot thanks enough for making this as smooth as possible
Hello Alison, Thank you for your lovely review! We're glad to hear that Caroline, Alex and Natasha were able to make your experience as smooth as possible. Best wishes, Douglas Allen
5/5
TrustpilotEfficient and reliable service, friendly and professional staff.
I would like to thank the fantastic lettings team, especially Abbie Wilson for the efficient and reliable service. Very friendly and professional staff.
Dear Luciana, thank you for giving your feedback on Abbie and our Lettings team, We pride ourselves on ensuring that wherever possible we deliver the best service levels. I hope you enjoy your time in this home and remember we are always there to help you in the future.Kind regardsPaul IngletonAssociate Operations Director
5/5
TrustpilotProfessional Service
From the initial contact to the sale being agreed, everyone at Douglas Allen has been professional and courteous. The agents are well informed in the local area and have excellent knowledge of the latest prices in the area. I was kept informed of progress both via the phone and the website. I am very pleased I chose Douglas Allen as they made what can be a stressful time as easy as possible.
Dear Mrs Hedges,Thank you very much for recognising all our efforts so far, particularly the experience of our staff with regards to their knowledge of prices in the area. We find this vital in helping our customers achieve their dream move.If there's anything more we can do to help please let us know.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotNot very good
Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information. I was not very happy about the mortgage advisor, she missed the right amount of mortgage and i paid 2000 pounds more on my deposit. Absolutely not pleased with the solicitors they reccomended me . I certainly would not recommend their services
Dear Caiazzo We are sorry that you have concerns regarding our service as customer service is of the utmost importance to Douglas Allen. We would very much like the opportunity to investigate matters for you but are unable to trace you on our system from this review. Please contact our Customer Relations Department on 01702 540802 and we will be happy to assist you in any way possible. Thank you. Kind regards
5/5
TrustpilotStuart and Christie were excellent in…
Stuart and Christie were excellent in the Wickford branch for helping get my mortgage sorted with Alastair. Thank you
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThank you Joanna & Jodie @ the Basildon…
Thank you Joanna & Jodie @ the Basildon branch , received excellent service from start till finish , Handover was smooth and communication was spot on , Highly recommended . TY
4/5
TrustpilotGreat Service
Just wanted to say Thankyou to Gregory & Khaleesha from the Woodford branch they have been a big help giving us advice in regards to selling our home. We have since decided not to sell our property but when we do we will not hesitate to contact you guys again as we have had great service and i am very confident we would have got the best price for our property
Dear Morgan & Jo.Thank you very much for your kind comments. Obtaining the Best Price is the most important thing when selling an asset as valuable as your home and it's what we pride ourselves in achieving. We look forward to doing this for you whenever you decide to return to the market again in the future.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDouglas Allen have been incredibly…
Douglas Allen have been incredibly helpful in finding suitable tenants for my rental property. Great communication throught the process and very professional. A special thank you to Joanna Martin who was fantastic.
5/5
GoogleJazzmin was always so helpful with getting us round to properties and emailing new ones that come on the market. Made our experience a whole lot easier. Would definitely recommend 😊 xx …
5/5
TrustpilotConiston Avenue
I recently instructed Douglas Allan for the sale of my Apartment. Initially I was involved in a conversation that was an appraisal feedback and fee quote etc. I was really just looking for the cheapest deal. After speaking with David I quickly came to the conclusion that he was the agent for me.David has not let me down and has sourced a buyer on the first open house. Very pleased!
Dear Chris, thank you for taking the time to add the feedback regarding David and the team at the Hornchurch office of Douglas Allen, As many clients the initial fee is part of the decision process, although as a company we are proud of achieving the very best price for the client and tailoring our service to ensure that we build the maximum interest and allowing a choice of buyer wherever possible. We look forward to continuing to offer you a great service through our sales progression team, aiming to allow you to move in your preferred timescale.Kind regardsPaul IngletonAssociate Operation Director
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Tell us what you need and we'll put you in touch. Douglas Allen Wickford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
