Trusted Agent profile · Basildon
★★★★★
1,978 reviews across 2 platforms
60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT
Part of Douglas Allen, see every office.
Douglas Allen's office in Basildon, at 60 High Street, is rated 4.7 out of 5 across 1,978 reviews on two platforms, including 225 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleI must say the experience that I had with Stuart and his team was excellent, I had a few problems and I hasten to add not via the team. The team were there for me helped me through a very stressful time. Following my numerous calls for help Stuart and the team were at the end of the phone with help and a strange word to use but kindness. I must thank Jazz as she was so helpful and professional and got answers for me as quick as she could. Thank you Sue
5/5
TrustpilotWithout the help from Steve at Douglas…
Without the help from Steve at Douglas Allen I don’t think Our very long drawn out house sale would of actually happened . He helped us every step of the way and without his help and support it would of been very stressful . Thank you Steve and all the team that contributed to making this happen x
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotI purchased my first home with Douglas…
I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!
We are so happy to hear about your positive experience with us during such an important milestone! It is wonderful to know that our team's dedication made a significant difference. Thank you for sharing your kind words.
5/5
GoogleDouglas Allen in Wickford couldn’t have been motivated to find you a house. I’ve always dealt with Christy and she’s always on hand with viewings that fit around my working hours. She stays later to show you houses and even arranged weekend viewings, including Sundays! Honestly the best agent in town. I’d be absolutely lost without her. Thanks so much Douglas Allen!
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
TrustpilotAndrew Bilby
Andrew Bilby is our hero!He used his expertise from his years of experience in gettingcustomers like myself who were unsure of what to do, their dream home.He kindly kept us up to date with all his communications with our buyer and put our minds at ease.I would recommend Douglas Allen to all home buyers/sellers!I would recommend Andrew Bilby, everyone!You'll be in good hands and relaxed.
Dear Mr Harrison, Thank you for adding your thoughts on Andrew Bilby one of our sales progression team, as you say they all have many years of experience helping top ensure that everything is followed through to ensure that once a buyer has been found this proceeds to a successful move whilst keeping everyone fully updated and as you say putting your minds at ease.I wish you all the best for the future and look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotBilal Chadwell heath customer service
Hi we have been so far happy with the service in Chadwell heath branch. All staff have been really helpful. Bilal from day one his customer service been excellent . keeping us update and helping us view houses. He Has been very helpful and understanding. We actually came to Chadwell heath branch because of Bilal. His customer service was very good.We have sold our property through Douglas and Allen in Chadwell heath branch.we are now finding our property now.
Hi Shahjahan,Thank you for leaving a review! We're delighted to hear how happy you are with the service you've received from our team in Chadwell Heath and how Bilal in particular has supported you with his help and understanding throughout your journey.Best wishes,Douglas Allen.
5/5
GoogleDemi has been very helpful and informative. This is just the start for our move to a new property. Demi’s professionalism is a credit to Douglas Allen as a company.
Hi Jo-Anne, Thank you for leaving a review! It's great to hear how helpful and informative you've found our agent, Demi, to be so far in your journey. We wish you all the best as your process progresses! Best wishes, Douglas Allen.
5/5
TrustpilotDouglas Allen- East Ham
I was extremely impressed with the service I received from Douglas Allen East Ham. From my first enquiry in branch to completion, the whole process was seamless and stress free. I want to say a massive thank you to Natasha Facer, Hassan Anwar, Maureen Grey and Andrew Bilby for all their hard work and ensuring the speedy sale of my home. I would definitely recommend them.
Dear Ms Joseph,Thank you so much for your kind words and 5 Star rating following the sale of your home through our East Ham office. Maureen and all her team will be glad they made such an impression and were able to help.Thank you also for putting your faith in Douglas Allen and I am delighted that your decision very much seems to be the right one!Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleThe team was really helpful in helping us complete our home. A big thanks to Natasha Tomlins for going extra miles on her day off to make sure all singed documents reach solicitors for completion.
Hello Felicity, Thank you for taking the time to leave a review. We're so glad to hear that Natasha and the rest of the Wickford team were able to help you on your property journey! Best of luck in your new home, Douglas Allen
5/5
TrustpilotTop Service from Douglas Allen Maureen Grey at the East Ham Branch
It was a difficult period selling my father's property as his health was deteriorating quite rapidly. Maureen Grey the Senior Branch Manager at Douglas Allen East Ham Branch was most helpful and key to the sale of the property. Maureen would always up date me and even contact myself out of her normal office hours to provide updates and to enquire as to my father's health. In the end she got an offer for my father's property higher than the asking price and I can not thank her enough for her professionalism and assistance with the entire process. I wish her all the best in her future and will always remember the top quality service she provided my entire family.
5/5
TrustpilotGreat service
This is our second time using the Douglas Allen team in Walthamstow. After buying our first property though them we have now sold a property with them as well. Maria was a friendly and approachable first contact discussing all then ins and outs of selling, most importantly she was honest and transparent about the whole process. Always able to answer any questions we had, and steered us through to completion. She also gave great advice on our search for a new home. Her team assisted us with chasing up the sale of our property and Ella was brilliant when time became a factor for us. I’d be entirely confidant at recommending Maria and her team to anyone looking to buy or sell a property.
5/5
TrustpilotAndy did what he said he would.....
I had an initial meeting with Andy Dumas and he managed my expectations in terms of a likely selling price and advised me accordingly.He arranged an open day and from that two offers were received - this was all within 7 days of the property going on the market.I have received very good service and would recommend Andy to anyone else selling a property.
Dear Mr Gregory,Thank you very much for taking the time and trouble to post this 5 Star review regarding selling your home through our Loughton office and of the help and professionalism you have received from Andy there. You are in safe hands with the whole team there and I would like to thank you personally for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotMet with mortgage advisor Dan Appleby…
Met with mortgage advisor Dan Appleby the other day at Douglas Allen Chadwell Heath, after he came highly recommended. Dan was fantastic from start to finish. Listened to what i needed and found me deals that no one has been able to. Dan has even managed to save me money on insurances with better cover. Highly recommend and cant fault his service! Thank you!!!
Dear Kirk, Thank you for your feedback on Dan our Mortgage Advisor at Chadwell Heath, as you say it is key that we listen to exactly what the client needs and help them from the initial meeting right through until your mortgage offer completes, having not only Dan but his back up assistant will certainly ensure that you are given the best possible advice but everything is then processed as soon as possible to help you move on.I like you are pleased that Dan was recommended to you and we look forward to helping you and anyone else you know for many years to come.Kind regardsPaul Ingleton - Associate Operations Director
5/5
GoogleFantastic service, sent me so many properties with my exact specs, Demi was excellent at finding what I needed
Hello Diana, Thanks for your review, we're delighted you're happy with our service. It's great to hear you've had such a positive experience with us, we look forward to helping you again in the future should you need us. All the best, Douglas Allen
1/5
TrustpilotThe service provided was abysmal
The service provided was abysmal, although Lucy was very hands on and helpful she was failed by her colleagues. Information provided to other agents were innaccurate and this was very costly to us. We had to constantly contact the office for the latest information, we were rarely provided with any updates on the sale.
Dear JohnThank you for taking the time to leave your feedback and for your kind words regarding Lucy. Customer Service is of paramount importance to Douglas Allen and it is therefore disappointing to read some of your comments. When a sale is progressing through the conveyancing process we would expect our staff to be in touch with updates however as the conveyancing process is undertaken by the acting legal representatives, we are limited as to how much we can do during the time. We also understand that your chain was a lengthy one which can affect the quality of the information relayed due to the number of third parties involved. We are pleased that your sale has completed and would like to wish you the best for the future.Should you wish to discuss your feedback in further detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotGreat Service & Great Communications
We recently sold our house through Douglas Allen, and we received a timely, courteous & very helpful service from Simon & his team.He & his team, kept us informed on progress & any issues were dealt with quickly and efficiently.I wanted to say thank you to Simon and his team, for their attention to detail, help throughout and professionalism during the sale of our property.
Dear Avi,Thank you very much for your 5 Star assessment of Simon Johns and his Loughton team. Choosing an agent is never an easy decision hence why we go out of our way to ensure you made the right one.The staff in Loughton will be very grateful for your recognition and I would like to thank you on their behalf for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotI was disappointed
I was disappointed"I was disappointed with the services provided . There were several instances where I had to follow up multiple times to get a response, and the agent seemed to lack knowledge about the properties they were showing. In addition, there were several mistakes in the paperwork that caused delays in the process. I would suggest that improve communication and attention to detail to provide a better experience for your clients."
5/5
TrustpilotA great experience
I have had a fantastic experience with Douglas Allen. I was helped by Ms Nisha who guided me and my family into buying. Our property. She was able to scout the market efficiently and listened to what our needs were. I recommend all to go with her when buying their next property as she communicates fantastically and is driven to to meeting client expectations
Hello Gurvinder, Thank you for such a kind review! We're thrilled to hear that Nisha provided such excellent guidance and support during your property search. It's wonderful to know she was able to meet your needs and communicate effectively. We appreciate your recommendation and are here for you every step of the way. Best wishes, Douglas Allen
4/5
TrustpilotHelpful and on the ball
We were really happy with that service we were provided by the Wickford branch and especially Natasha. Natasha was always on the ball throughout our process and would always keep us updated when she had any new information. She would always get answers too through difficult stages in our move. We can't thank her enough for all her hard work and we really appreciated it.
Dear Emma, I am pleased that you are really happy with the service you have received from the Wickford office, we are very aware that keeping clients in touch with every stage of the sale is so important to help the sale progress smoothly and also reduce the stress levels for all those involved. I would ,like to wish you all the best in your new home and look forward to helping you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotNatasha Tomlins (Mercieca) HERO
Just want to give a huge shout out to Natasha Tomlins (Mercieca) for going WAY above and beyond in her support. Natasha ensured the whole process was trafficked through as quickly as possible, without Natasha we would have never met our mortgage deadline on our new place. Natasha emailed and called all parts of the chain honestly every day and delivered concise updates that kept me at ease when all my hair was falling out.It felt like an incredibly personal service and I knew I could rely on Natasha to support me throughout the whole process. Cannot recommend Natasha and DA enough, we lost our first buyer and Natasha still managed to keep us on track with a new buyer and a tight timeline. Thank you so much!
4/5
TrustpilotGreat Service and Help
Great service and help from the team at Douglas Allen Woodford. Steve and Hasan were a tremendous help with our house sale. Good support and back up were provided through some challenging negotiations and situations both Steve and Hasan steered us through and kept us informed throughout the process. Well done Steve, Hasan and the team thank you very much.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotSales Progression
Re: Natasha Tomlins Reaching exchange of contracts as been a long and stressful road. I could not recommend Natasha more highly. She went well above and beyond the call of duty on so many days, persistently chasing solicitors to ensure the job got done. Thank you Natasha for all your extraordinary work, it is so very much appreciated!
Good afternoon Chris, Thank you for your lovely review regarding Natasha. We are glad to hear that you feel she went above and beyond. I'm sure she will greatly appreciate your kind words. I'll be sure to pass them along. Kind regards,Danielle
5/5
TrustpilotAbbie Wilson
I am very pleased that I have choosed Douglas Allen or( they choosed me-who knoes😊) to rent our proprety. But most likely we were because from the beginning till the very end was with us Abbie Wilsson.Great job,very responsible,high level attitude,kind ,responsive to all our enquiries. Thank you so much Abbie for everything. Without you we couldn't be where we are right now.
Dear Ludmila,Thank you for taking the time to post your 5 star review regarding Abbie in our Basildon Lettings team.Abbie takes a lot of pride in her job an it seems to be shining through.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotExcellent / Professional Service
Although their fees were slightly higher than other estate agents, I could tell from the very first visit/meeting that it would be worth it. I received a professional service throughout the whole process. Jessica and Natasha were amazing. Easy to communicate with, supportive, alway available to help and when they were not they got back to me in a very timely manner. They were the only constant form of communication in what was a stressful process which made life a lot easier for me. If I had to do this all over again I would still pick them. They are worth every penny. Highly recommend their friendly, down to earth, professional service. Thank you to the whole team at the chingford branch!!
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