Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJust want to say thanks to Abbie and Chloe …
Just want to say thanks to Abbie and Chloe(Basildon Office ) for helping me to rent out my house so quickly . Both were always available for any support and were on top of things . Many time they helped us on things which were not planned in advance . Much Appreciated , will love to work again in future . Best of Luck to both . regards Manoj
Manoj · 12 August 2017
Agent replied · 28 October 2024
Manoj, We look forward to working with you to ensure that your home is rented out in the same efficient way moving forward, our aims is to ensure that we rent our properties for the best possible monthly rent, whilst ensuring that the property is empty for the shortest possible period. We fully understand that the support and advice that you are given throughout the lettings process is also very important.We look forward to working with you and anyone you know for the futureKind regardsPaul Ingleton, Associate Operations Director
★★★★★ 5/5
GoogleWe have had a fantastic experience selling our property with Douglas Allen. Greg worked closely with us and always kept us updated. We completed in 3 months from accepting an offer thanks to Greg and Natasha. They were both professional and friendly to have supporting us throughout. We were very impressed and would recommend using them!PositiveResponsiveness, Quality, Professionalism
Mrs · 23 October 2021
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotThank you!
After spending a long tiring two years looking for a home, I was recommended these agents by a friend. I mainly dealt with Will for my mortgage product, and Asena, Sarah they both kept us well informed of all new properties every week! Great work girls well worth going to them if your looking for a helpful agent, I couldn't thank them all enough! :-)
Anita · 17 January 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen have been fantastic
Douglas Allen have been fantastic. They have helped us from start to finish. Also reassuring us throughout, and when I got stressed telling me not to worry . A massive thank you to Joelle who was my little angel, she was so experienced and guided me and my family throughout. I would recommend Douglas Allen to anyone thinking of moving. They are professional and experienced in what they do.
Lesley · 10 May 2017
Agent replied · 28 October 2024
Dear Lesley Ann,Your feedback that our Basildon office has been fantastic is always much appreciated, I will pass on your comments that Joelle has been your little angle as this is exactly the service levels we aim to achieve on every occasion, it is through the training and development of staff we ensure that the service levels and experience to guide you through what can be a difficult time are achieved.I wish you and the family all the very best for the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotKhaleesha Loveday was proactive re property purchase
Khaleesha Loveday was proactive, professional and responsive in relation to helping us find a property.We really appreciate all her support in a closing a deal in this fiercely property competitive market especially in the are we were looking for. We recommend Douglas allen and Khaleesa for their proactive approach and seamless process in place and speed due to vast experience they have in this market.Best Amal Simothy
Amal · 9 January 2019
Agent replied · 28 October 2024
Dear Amal,Thank you very much for posting this 5 Star review of how Khaleesha and her 'VIP' service helped you find your new home, she will be delighted with your recognition of her.We wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHighly recommend Christy at the Wickford branch
Thank you Christy at Wickford for helping me with my property search. Although I didn’t buy a home with Douglas Allen in the end, I wanted to say that I always found Christy the most helpful compared to other agents I would ring. She’s friendly, knowledgable and listened to all of my needs. If I could hire her as my own personal agent I would!
AGS · 11 December 2019
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleA very helpful team.supported us throughout.a special thanks to Caroline and natasha for their extra help .
David · 22 November 2024
Agent replied · 8 December 2024
Hello David,
Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Caroline and Natasha were able to provide you with the extra help you needed. It's always our goal to be here for you every step of the way.
Best regards,
Douglas Allen
★★★★★ 5/5
GoogleGreat experience selling my property with Douglas Allen. Phebi was so friendly and brilliant to deal with throughout and Alex & Andy made it all a very smooth and easy process. Thank you for all your help ⭐️
Megan · 23 October 2023
Agent replied · 22 October 2024
Hi Megan,
Thank you for leaving us feedback! We're so happy to hear how great your experience has been with our Wickford team and particularly how brilliant Phebi, Alex and Andy have been throughout. We'll pass your kind words along.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotEast Ham office
I want to say a big thank you to all the team at the East Ham branch. I think the friendliest estate agents I have ever met. They remind me of a little family! I want to give a special mention to Waseem, Maureen, Hasan and Faisal. They have been very proactive in my search for a BTL property. Very accommodating and flexible with viewings. Really impressed. Thank you!
Laura · 31 October 2016
Agent replied · 28 October 2024
Dear Ms Halicioglu,Many thanks for your kind words regarding our Wanstead office and your 5 Star review. Ray and Abu will be extremely pleased with your recognition of their service and efforts to find you a suitable property. We simply want to be as helpful as possible and stand out amongst the competition - something that we call 'Outpassioning!'.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent professional service
Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands
Tony who took the photographs consulted us throughout the process So a very good experience all round
Mr · 23 June 2015
Agent replied · 28 October 2024
Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
We have recently started the process of putting our house up for auction. Stuart from the Wickford Branch has provided us with amazing guidance, support and reassurance from the start. With current circumstances being an uncertain time to sell your property, we still have every assurance this will go ahead as smoothly and successfully possible with the help of Stuart and the team.
Laura · 26 April 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
GoogleThis was an extremely difficult process and the whole team at Douglas Allen helped us. Special thanks to Terry and Andy the mortgage broker as we really liked a house and helped us with everything. Highly recommended
Brunilda · 23 October 2023
Agent replied · 22 October 2024
Hi Brunilda,
Thank you for your review. It's great to hear that our team at the Wickford branch of Douglas Allen were able to help you through such a difficult process. Thank you for the recommendation, we'll pass your kind words along.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotExcellent service from Walthamstow team
After instructing DA Walthamstow to sell our property we have been very impressed with hign level of customer service from Christian, Casey and the team.A special mention needs to go to Christian who has gone above and beyond helping us sell our property! We chose Douglas Allen over other estate agents because of Christians enthusiasm and professionalism and would happily recommend to others. Keep up the good work!
Kelly · 3 November 2016
Agent replied · 28 October 2024
Hi Kelly,Thank you for your kind comments regarding Christian and Casey, It's great to hear that our staff have gone above and beyond to help you. I hope that your sale goes through smoothly and you will be happy in your new home.Thanks againRob WadeAssociate Operation Director
★★★★★ 5/5
TrustpilotI just want to thank Hasan and Maureen…
I just want to thank Hasan and Maureen I had a very good experience especially that I’m selling after 35 years and I like the fact that when I call somebody picks up Also hasan has helped me EVERYTIME I call and I can’t thank you enough Thank you Maureen, Hasan, kash, Nasir and Riana brilliant work
Ann · 6 September 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThe service I received from Stephen Ford
The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.
Bett · 13 April 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
We have been looking for house for a while. Since I started my house hunt with Douglas Allen I am confident that soon we will find our dream house. Douglas Allen Chadwell Heath staff is experienced, proactive and friendly. Emma is a brilliant member of the team and always available if we need her expert advise. I highly recommend Douglas Allen and Emma for buying and selling services.
M · 7 April 2016
Agent replied · 28 October 2024
Dear Mr Faheem, I am pleased to see that Emma at Chadwell Heath is helping to find you a property and delivering on our companies promises, We remember that when you are looking to buy your dream home their are many hurdles to overcome, as you state we are there to help in every aspect of your move. I am sure the team will do everything to find you your dream property and I would like to wish you all the best.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotSale
Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.
Mike · 23 March 2016
Agent replied · 28 October 2024
Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotAmazing help
Shawn from Douglas Allen East Ham was amazing! He sold our elderly hoarders cousins house in only 4 days! He went way beyond his duties as an estate agent to help out in whatever way he could. Thank you Shawn for all your help, this sale was not an easy one and not for the faint hearted! Very pleased with the service. Again thank you.😀 The Evans Family.
Evans · 11 March 2016
Agent replied · 28 October 2024
Dear Evans Family,Thank you for your comments about Shawn and East Ham team, I am pleased to hear that Shawn has gone beyond his duties to really help you with the sale this property.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWill Nash
Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.
Pradeep · 17 January 2016
Agent replied · 28 October 2024
Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA big thank you to Abbie and Chloe at …
A big thank you to Abbie and Chloe at the Basildon Office for getting my flat rented so quickly.They were both professional and friendly to work with and I was particularly impressed with their regular communication and support during the processIt was a real pleasure to work with both of them and should an opportunity arises in future, I wouldn't hesitate to work with them again.....Regards Ray
Ray · 18 August 2017
Agent replied · 28 October 2024
Dear Mr Patel,Many thanks for your kind comments and 5 Star review of our Basildon Lettings team. Both Chloe and Abbie are true professionals and have real passion for their roles and will be delighted that they were able to help so much with letting your property so quickly with minimum of fuss.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleAmazing service from Demi and Natasha . Bought my house through Douglass Allen , they were professional, polite and kept me up to date right the way through the whole process . Returned calls and emails immediately. Never had a service like this from an estate agent. Highly recommend.
Linda · 1 June 2025
Agent replied · 24 October 2025
Hello Linda,
We're happy to hear about your experience with Demi and Natasha at our branch. Thank you for your generous review.
Thanks again,
Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen review
We are very happy with the professional and friendly service we have received so far regarding the taking on of our property. Everything has been done efficiently and quickly with always our interests at heart. The Barkingside Manager Les Carter and all the staff connected with the company have been a pleasure to deal with.
We would have no hesitation in recommending Douglas Allen to all future vendors.
Mr · 23 June 2015
Agent replied · 28 October 2024
Dear Mr & Mrs Bernstein,Thank you very much for your valued feedback. I am glad you found Les and his Barkingside team such a pleasure to deal with, providing the highest level of customer service is a priority of ours and it's good to hear that we have succeeded in this respect on your behalf.I wish you every success with your move.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWe would recommend Douglas Allen
From beginning to end Douglas Allen were a great agent to sell our property with. Stevens valuation helped us achieve a sale value in excess of £100,000 above a previous agents valuation 2 months earlier. Steven & Ash were always there to support us if needed and they never failed to return telephone calls. Thanks for all your support.
Mrs · 11 March 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Thank you Christy at Wickford for all your help throughout my property search journey. Sadly I didn’t find my new home with Douglas Allen but out of all the agents I’ve been speaking with Christy was the most personal, friendly and cared to find out what I needed. I’m saddened I won’t hear from her now I found a house. 5 star service!
Kristy · 11 January 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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